Customer Service Representative

Becky T. Nguyen

**** **** ******, ***. # *

Maywood, CA 90270

Cell # 323-***-****

E-mail: *************@*****.***

OBJECTIVE

Seeking a challenging position within a company that will utilize my excellent customer services skills.

Strength

Customer Relations Employee Relations Office 2000

Microsoft Work Microsoft Excel Eager for Challenges

Visual Intermodal Switchboard

Bilingual (English & Vietnamese)

Professional Experience

GT’S Living Foods

Customer Service Supervisor Vernon, CA

1/26/2017-Present

Supervise a team of 4, Answers all emails, hands on with over 100 customers & over 500 orders, Trouble shot with exceptions.

J. Hellman Frozen Food Inc

Customer Service Representative Lead Los Angeles, CA

6/13/2016 – 1/20/2017

Enter customer’s orders and taking customer’s orders over the phone and email. Scheduling delivery appointments for company truck to delivers. Help customers to orders special produces.

LMD Logistics Rancho Dominguez, CA

Customer Service Representative

5/8/2006 – 3/4/2016

Enter customer’s orders, enter customer’s products that were entering the warehouse, also billing. Schedule all customer’s pickups that are shipping out for that day. Manage 7 different accounts in 2 different states (CA & WA) that would call for 60 to 70 orders daily.

Globe Con Freight Carson, CA

Customer Service Representative

7/2005 – 5/2006

Customer service while handling multiple phone lines, data enter, faxing, Alpha and Numerical filing of all accounts and invoices. Enter all order for the warehouse to be pick, put all paperwork together after return.

USC Intermodal Service Carson, CA

Customer Service Representative

7/2003 – 6/2005

Offering excellent customer service while handling multiple phone lines, data entry, faxing, Alpha and Numerical filing of all accounts and invoices, sorting owner’s operator’s manifest, scan all paper work route movement of ocean import cargo, liaise with steamship lines, Cargo Tracking

Meiko Freight Carson, CA

Customer Relations

8/2001 – 6/2003

Shipping and receiving per customer and maintained inventory of warehouse

Pacer Global Logistics Lynwood, CA

Customer Service Rep / Dispatcher

10/1998 – 7/2001

Provide customer service, and problem resolution within my level. Arrange scheduling to obtain clientele goals in a timely and professional manner, Data enter into in-house system, answer phones and Word Processing.

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