Customer Service Management

Dominic D’Cruz

****, ********** ***, ***********, **

437-***-**** ****************@*****.***

FINANCE PROFESSIONAL

•10+years of work experience in financial services

•Ability to multi task and deliver independently on projects end to end for the company

•Business acumen and operational excellence that any company demands from its employees

•Recognized for Leadership skills, strategy planning and team Management with indepth insurance domain knowledge

•Excellent Customer Focus and Orientation while ensuring SLA' are met

• Professional in a competitive environment, having 13 years, operating and technical knowledge, duly backed by and accredited specialization from LOMA Canada.

AREAS OF EXPERTISE

Life Insurance Operations; Risk Management; Underwriting; Legal- Due diligence;Information Tech and MIS management; Claims management ; Policy Servicing; Customer Service and Grievance management; Accounting practices; Internal Audit and Quality Assurance ;Team mentoring and Management.

WORK EXPERIENCE

Sr. Manager, Renewals & Backend Operations, Bajaj Allianz Life Insurance Ltd. 2007- 2017

•Lead Renewals (Persistency) and Backend Operations.

•Verticals managed for Renewals- Business procurement, Major Accounts, Corporate Agency, Business Associates (Business volume: INR 550cr.)

•Prime lead in setting up hub, to process and underwrite micro insurance product to ensure 1.7 million lives in short span of 6 months period

•Critical team member at Bajaj Allianz in kicking of the micro insurance business that grew into a portfolio of over 8 million people and became a benchmark in the microinsurance industry globally

•Premium Calculations, Manually Calculated commissions and referral fees payable to business partners as per agreements

•Provided subject matter expertise in developing systems and UAT testing for IT integration to reduce manual errors

•Business Analysis and MIS support.

•Training, Content development and management

•Identifying and developing Operations executives as per skills to ensure maximum productivity and assisting operation executive placements within Operations team basis skill sets

•Risk Management and Underwriting while liasoning with legal and other departments within the organization.

Dominic D’Cruz

437-***-**** ****************@*****.***

Senior Underwriter, Option One Mortgage Corp. Feb 2007 to July 2007

•Underwriting Mortgage Loans.

•Credit score analysis.

•Home insurance and real estate reviewing.

EDUCATION

Masters in Personnel Management, Neville Wadia Institute of Management Studies and Research 2003

Masters in Commerce from St Vincent College of Commerce 2002

Bachelors of Commerce from St. Vincent’s College of Commerce 1998

Awards/ Certificates

•LOMA – Cleared Level I and also Associateship of LOMA (Preparing for Fellowship) .

•Awarded Licentiate and currently pursuing Associateship course (Life

Branch) conducted by The Insurance Institute of India.

•Winner of OSCAR award for Excellence, a prestigious offshore recognition for performing employees. (2013,2014,2015,2016)

•Winner of Best employee consecutively every year for periods 2008 to 2012

•Attended Dale Carnegie training on Leadership and Management skills.

•WES certified ECA available

Contact this candidate