Customer Service State University

Rayne Raven

Tacoma, Washington ***** 253-***-**** *********@*******.*** https://www.linkedin.com/in/rayne-raven-43763855/

Economist/Analyst

A recent graduate with a proven talent in client relations and effective communication. With degrees in Economics and Computer Science, a budding skill set in innovation and creative problem solving. Assisted in the creation of several projects requiring advanced skill in technology and resources.

Areas of Expertise

Customer Interactions

Cloud Computing

Customer Service

Project Participation

Office Administration

Business Technology

Microsoft Office

Salesforce

Coding

EDUCATION

Bachelor of Arts in Economics California State University-Northridge, CA, 2016

Coursework: Econometrics, Economic Law, Anti-trust

Bachelor of Science in Computer Science California State University-Northridge, CA, In Progress

AWARDS & DISTINCTIONS

Big West Athlete of the Week – February 2015

National Player of the Week – February 2015

EXPERIENCE HIGHLIGHTS

NEW LEVEL 360, Puyallup WA, 2017 – Present

Head of Team Training

Orchestrate team practices, coordinating player and staff schedules. Interacted with up to 200 participants, in groups of 20, per day. Ensure weekly practices are in alignment with overall company standards. Foster an enthusiastic atmosphere while instilling discipline, organization and team spirit. Mentor and support players to ensure full potential is achieved. Report and discuss results with parents.

Key Accomplishments:

Coached several players who have gone on to win scholarships and play baseball professionally.

Recruited over 40 clients, increasing company revenue

MARC WIESE BASEBALL ACADEMY, Puyallup, WA, 2014 – 2017

Baseball Camp Director / Coach

Lead a recreational baseball camp for youths ages 6-18. Worked with both defensive and offensive team leads to devise group appropriate practices. Implemented team and age specific drills and activities to keep young players engaged and provide understanding of the game rules. Reported updates and feedback to parents regarding player participation.

Key Accomplishments:

Engaged with approximately 100 children per day

Oversaw a team of 20 employees

TARGET, Los Angeles, CA, 2017

Target Protection Specialist

Assisted in creating a safe and enjoyable experience for both guests and staff. Evaluated and mitigated risk to ream members, stores, guests, and physical assets by establishing a firm, but friendly presence. Documented all incidents thoroughly and accurately, providing all necessary incident details. Meticulously maintained security logs to ensure consistent data entries.

Key Accomplishments:

Contributed to overall store profitability by minimizing business loss and disruptions.

UNDER ARMOUR, Glendale, CA, 2016-2017

Sales Associate

Increased sales, promoted loyalty, and catalyzed retention by answering questions for a diverse clientele. Acquired new customers and strengthened customer confidence by providing in-depth technical explanations of equipment and its use. Monitored inventory and stocked product as needed. Created a visually appealing sales floor layout to entice new customers.

Key Accomplishments:

Team was recognized as earning the most revenue out of California stores during the Christmas Holidays.

COMMUNITY LEADERSHIP

MALIBU TRIATHLON, Malibu, California, September 2014 and 2015

Volunteer

Donated 100 hours of time

ALL SPORTS DAY, California State University, Northridge, November 2014 and 2015

Volunteer

Supervised and taught young athletes rules and sportsmanship, contributed 500 hours

NORTHRIDGE ELEMENTARY, Northridge, California, 2015-2016

Volunteer

Donated approximately 60 hours of time reading to children

LOS ANGELES CHILDREN HOSPITAL, Los Angeles, California 2016

Volunteer

Read to children for Christmas for approximately 60 hours over 8 days

PROJECTS

LETTERS OF LEADERS, Northridge, CA, 2016

Application Developer

Created an application for the baseball teams use. The app was designed to allow players to log on after practice or class to rate how they “attacked” that specific task. Other team members could comment and offer support.

WHAT MAKES A WINNING BASEBALL TEAM, Northridge, California, 2015-2016

Data Analyst

Analyze 20 years of data from the Seattle Mariners, using Gretl software to compare offensive and defensive statistics to predict a winning team from a losing one.

Contact this candidate