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Information Systems Technology

Houston, Texas, United States
January 02, 2018

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Hong-Diep Denise Le

***** ******** *** **** ******: (817) ***-****

Houston, TX 77041 E-mail:

OBJECTIVE: Analytical thinker looking for a position to utilize my skills project management or other Information Technology positions.

EDUCATION: University of Houston-Downtown, Bachelor of Business Administration in Enterprise Information Systems, December 2016, Graduated Magna Cum Laude, Cumulative GPA: 3.76, Major GPA: 3.55

RELEVANT CLASSWORK: Foundations of Information Systems, Information Systems, Development Processes, Systems Analysis and Design, Web Technologies, Information Technology Infrastructure, Knowledge of Data & Information Management, Enterprise Architecture, Information Systems Project Management, and Information Systems Strategy, and Management & Acquisition

PROJECTS: Statistics - used math skills/formulas to project trends.

Operations & Supply Chain Management - critical thinking involving the analysis of numbers, trends, and data to form conclusions based on the findings.

Accounting - worked with large amounts of data, facts, figures, and number crunching.

Project management - created budget, timelines, task assignments, collaborations to complete projects.

SKILLS: Microsoft Office, pivot tables, VLOOKUP, SAP, Dreamweaver, SQL. Bilingual in Vietnamese/English.


2011 – 2017 One Call Care Management, Inc. Houston, TX, Interpreter

Served as a Vietnamese/English interpreter for clients during clinic hours to aid communications between physicians, hospitals, and patients

Developed and maintained customer portfolio and customer relationships

Interacted with and interpreted for clients from different socio-cultural and economic backgrounds

2005 – 2008 Travis Young Law Firm, Fort Worth, TX, Paralegal/legal assistant

Responsible for managing all aspects of the office operations which included all incoming and outgoing calls and correspondences, and maintaining highly complex clients’ files

Scheduled appointments, court appearances, and depositions

Gathered information in preparation for lawsuits

Set up meetings with clients to discuss contractual agreements, legal matters

Completed applications, obtained and reviewed supporting documents, monitored deadlines

and priority dates

1998 - 2005 Teleplan, Irving, TX, Lead PC desktop support

Provided support to end users related to hardware, software, peripherals, LAN components

Proactively resolve customer problems with computer operating systems, applications, and hardware

Trained and assisted technicians in troubleshooting and repairing laptops/desktops

Skilled in conducting research, analyzing data, and solving issues

Operated under close time constraints and strict quality standards while meeting or exceeding an aggressive production schedule


2013 – Current The National Society of Leadership and Success (member)

Invited to academic achievement programs

Completed step-by-step program to build leadership skills on and off campus

Engaged in activities and programs to establish leadership skills among peers, to motivate drive and self-worth, and to strengthen interpersonal skills among others associates

Keynote speakers, success coaches, and online resources were provided

2016 - Current Beta Gama Sigma (member)

Invited to academic standing award

2013 - Current Honor Society (member)

Invited to academic standing award

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