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Customer Service Support

Châteauguay, Quebec, J6J 4X5, Canada
January 02, 2018

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Alex Mykhailenko



- Cisco Cer fied Entry Networking Technician (CCENT)

- Cisco Cer fied Network Associate ( CCNA ) Rou ng and Switching Skills

IP Network Deployment and Configura on

IP Network Audit and Support, Cabling

So ware/Hardware Installa on, Upgrade and Support

System Backup, Maintenance, An virus

Troubleshoo ng, Customer Service

User Support via Phone & Email (24/7)


OS: Windows XP/Vista/7/8/10, Linux, Cisco iOS

MS Office: Word, Excel, Access, Visio, Outlook, Office 365

Server OS: Windows Server 2003/2008/2012

MS Ac ve Directory (AD) and Security Policies (GPO)

MS Hyper-V, Oracle VM VirtualBox

MS Exchange 2007/2010, MS Visual Studio

Firewall System: Sophos, MS Firewall

Remote access: TeamViewer, MS Remote Desktop

Cisco Routers (2500, 2600) & Switches (SG200)

SAN and NAS storage

Programming Languages: PowerShell, Batch, Visual Basic, Java

Wireless Access Points, Wire Tracker, Crimping Tool Networking

Rou ng and Switching

Wireless (WLAN), LAN/WAN, VPN, FTP

Rou ng Protocols (RIP, EIGRP, OSPF)

Rou ng Policies and Firewall Filters

IPv4, IPv6, VLANs, ACL

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Alex Mykhailenko



Network Analyst, Support Level 1,

Datavalet Technologies Inc., Montreal from May 2017

- Troubleshoo ng wifi connec ons for PCs, Cellphone, Tablets from different vendors

- Troubleshoo ng networking issues (TCP/IP, VoIP, VLAN, VPN)

- Hardware: Cisco, Aruba, Motorola, Meraki

- Ticke ng system

IT Analyst,

Soleica Inc., Montreal 2015-2016

- Hardware/So ware Support via Phone & Email (24/7)

- Sophos Firewall migra on and op miza on of network security for clients

- Implementa on, configura on and administra on of physical and virtual Windows Servers 2003, 2008, 2012

- Support first na on (Inuit and Cree) in the Far North of Quebec (1-2 line)

- Configura on, administra on and troubleshoo ng enterprise email system

- Network shared folder migra on

- Implementa on Wi-Fi and LAN networks

- Business trips to the Far North of Quebec (Kuujjuaq, Chisasibi, Kuujjuarapik, Puvirnituq, Ivujivik) Project: Building a new computer network

Proforce Personnel, Montreal October 2014

- Physical redesigning a network topology

- Cabling

- Network equipment migra on

Internship: during Computing Support cours

Staples, Cote-St-Luc August 2014

Install and perform minor repairs to hardware, so ware, and peripheral equipment, following design or installa on specifica ons. Set up equipment for employee use, performing or ensuring proper installa on of cable, opera ng systems, and appropriate so ware. Read technical manuals, confer with users, and conduct computer diagnos cs to inves gate and resolve problems and to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifica ons.

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Alex Mykhailenko



AEC Networking (Full Time Evening Program) December 2017 Champlain College Saint-Lambert QC

Cisco Certified Network Associate ( CCNA ) Routing and Switching September 2016 Cisco

Cisco Certified Entry Networking Technician (CCENT) May 2016 Cisco

Diploma of Vocational Studies of Computing Support (1800 hours) May 2015 CDC Pont-Viau, Laval

Diploma of Bachelor Degree (Equivalence of MICC, Quebec) July 2002

(5 years, General Computer Programme)

National University, Ukraine

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