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Level II Application Support Analyst

Location:
Teaneck, New Jersey, United States
Posted:
January 02, 2018

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Anthony Bing

P: 201-***-**** E: ac3vix@r.postjobfree.com

Experience

Ground Up Appliances, Daytona, FL

Store Tech Support 02/2017 – 09/2017

Family owned business, provided store support for electronic equipment and house hold appliances.

Maintained record keep of company billing and financial data.

Customer support and basic office operations etc.

JPM Chase, Wilmington, DE 04/2016 – 12/2016

Level II Application Support Analyst

●Responsible for maintenance of (CCB ACAPS) card processing including: identifying any technical or mechanical issues before hand, troubleshooting application issues, resolution or escalation.

●Worked closely with Credit Card Bureau investigation for new card apps inbound and outbound decision making.

●Developed a strong communication and client relationship in partnership with Infrastructure Service Support team members.

●Responsible for OS/390 MVS Mainframe batch processing using TSO, Control-M and CA7

●Coordinated daily meeting with U.S and offshore support teams while reconciled system issues and problematic reoccurring issues.

Capital One 360, Wilmington, DE 03/2015 – 09/2015

Level II Support Specialist

●Provided management support, availability, operation and recoverability of production systems.

●Batch run and job run along with user support via VSE’s batch processing interface.

●Imported and/or exported a variety of documentation for a variety of sites, libraries and site collections.

●Setup and supported deployment of IBM TWS (Tivoli Workload Scheduler) on IBM AIX environment.

●Worked closely with L3 support to customize unix script overrides for job processing.

●Participated as a team member of Card Ops (LOB) to troubleshoot.

●Mainframe Console operations including IPL execution, mainframe print processing via command line.

Prudential Financial, Roseland, NJ 08/2014 – 10/2014

NetBackup Restore Administrator (Data Management)

●Configured and took catalog backups.

●Created and deleted storage units and volume pools.

●Monitored the tasks using activity monitor in GUI (Java Interface).

●Restored Image Backup Configuration – Master server host/destination client

●Configured and managed policy attributes for returning clientele.

Business Machine Technology, Fairfield, NJ 01/ 2014 – 07/2014

Network Hardware Technician

●Racked and stacked servers and improved the server performance.

●Installed software and updated patches.

●Managed inventory, ordered components, and shipped old equipment to manufacturer's.

●Tested and monitored product safety within the facility.

●Installed hardware and house applications for onsite user support.

Education

ITT Technology, New York, NY 01/2015-06/2016

CCNA training course completion

Data Communication Systems Technology

Language

● IBM COBOL for MVS with Language Environment

●MVS JCL

●OS/390

●DB2/SQL SYBASE in a Unix Environment

● CICS COMMAND LEVEL

Technically Skills

VSAM, MQ Series, SFTP, FTP, TIVIOLI Workload Scheduler 6.2, IMS, Outlook, Symantec Netbackup 7.6.0.1

Full life Cycle development, Silo commands, Control-M, Veritas NetBackup Java Version 6.5, DB2, SQL,

Change Management, TCP/IP INTERNET INFRASTRUCTURE AND CONNECTION, Changemant,

INTERNET /FAILOVER (Disaster Recovery) Direct connect support, Sharepoint 2013, Sharepoint 2007

TSO/ISPF, CICS, EDI Transaction Processing, HP Open-view Endeavor, SYBASE Transaction Processing

File-Aid, Abend-Aid, STROBE, PLATINUM, OMEGAMON, INSIGHT

MVS/ESA, OS/390 for MVS (Windows NT Platform) Win/2000 SPUFI

Hardware: IBM 4000 Printers, Net App Management Console 3.1

OS/390/TSO, OS Utilities

Skills

●Proficient in Microsoft Office including Excel and Outlook.

●Ability to install, repair, and configure units and/or products.

●Able to work within stressful environments.



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