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Customer Service Manager

Location:
Middleborough, Massachusetts, United States
Salary:
$50,000 annually
Posted:
January 01, 2018

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Darlene A. Parks

** ******** ******

Middleborough, MA 02346

Tel. No.: 508-***-****

OBJECTIVE: Employment

WORK EXPERIENCE:

**/*/** ** *******

Burger King 24 South,

Bridgewater, MA

Team Member

Responsibilities include greeting customers, handling cash and credit cards, maintaining inventory and cleaning of products, customer service, and promoting projects (i.e. Jimmy Fund).

4/25/16 to 6/10/16 KJB Dental Lab, Inc., Stoughton, MA

Dental Data Technician

Responsibilities included data entry of various dentist orders. Coding invoices and delivery of invoices to various dentistry technicians. Packaging product and scheduling shipment, as well as delivery to nearby dentist. Filing invoices and sometimes phone calls to Dentists. Receptionist duties of facility to include greeting customers, as well as signing for deliveries.

3/14/16 to 4/13/16 Cheerpack North America, West Bridgewater, MA

Quality Director

Responsibilities included calibration of machines within warehouse. Scheduled machine operation within the warehouse. Inspection of materials with use of measurement tools and machinery tests. Recorded inspections within various departments. Maintenance of shipping materials. Reported quality inspection issues to various personnel as needed.

12/14/15 to 12/27/15 World Class Distribution, Middleboro, MA

Shipping Clerk

Responsibilities included data entry of information into two computers. Delivered correspondence to security guard and other personnel. Calibrated trucks, tagged and released shipments.

9/22/15 to 12/09/15 Constellation New Energy, Inc., Braintree, MA

Licensed Outside Sales Representative

Responsibilities included canvassing businesses within a specified territory. Scheduled meetings with use of company tablet while implementation of a business presentation for interested potential client.

10/01/13 to 11/13/13 Christmas Tree Shop, Middleboro, MA

Customer Service Representative

Responsibilities included answering customer inquiries via telephone and searching answers to varied questions with use of computer screens. Contacted personnel at varied locations as needed.

11/01/92 to 11/01/08 President of Starchipper's TopNotch Store,

Middleboro, MA

President

Responsibilities included full management and full executive decisions made on maintaining an eBay online store. Included complete setup of website, customer service, telemarketing, linking website url to other additional sites, accounting, scheduling, shipping, receiving and daily communication with customers globally.

3/01/90 to 8/03/92 Codman & Shurtleff, Inc. (Division of Johnson & Johnson, Inc.), Norton, MA

Secretary

Responsibilities included receptionist duties while providing secretarial support to the Plant Manager and the staff of the Norton Facility. Created and typed confidential correspondence; daily maintenance of the Manufacturing Department; maintained Personnel files with an utmost confidential stature and completed with accuracy; maintained six bulletin boards; and maintained Plant Manager's calendar. Full responsibility for salaried timesheet submissions to the Payroll Department, general bookkeeping, receipt and record keeping of petty cash, coordination of annual blood drives, shorthand, dictation, and formation of sub-committees. Frequent communication with the public.

3/30/87 to 3/01/90 Law Office of Matthew J. McDonnell, Quincy, MA

Office Manager

Responsibilities included creating and typing confidential legal correspondence, shorthand, dictation, general office duties, general bookkeeping, receipt and record keeping of petty cash, supervisor of legal secretaries in office, and managerial position while attorneys were in court. Maintained the lawyers' calendar, office supplies, processing bills and verifying receipts. Interviewed and screened tested applicants, and trained legal secretaries upon hire. Frequent communication with the public.

12/01/84 to 3/30/87 Law Office of Winslow H. MacDonald, Waltham, MA

Legal Secretary

Responsibilities included creating and typing confidential legal correspondence, typing tax forms, shorthand, dictation, and general office duties. Maintained two lawyers' calendars, office supplies, processing bills and record keeping of receipts. Provided general bookkeeping support of formulated tables to the Certified Public Accountant. Frequent communication with Investors.

2/03/84 to 12/01/84 Harnish, MacDonald, Jenney, Mitchell and Resh, Waltham, MA

Legal Secretary

Responsibilities included creating and typing confidential legal correspondence, shorthand, dictation, general office duties, general bookkeeping, receipt and record keeping of petty cash. Maintained general log of office supplies, prepared and mailed bills. Provided general bookkeeping support for salaried timesheet submission to the Certified Public Accountant. Frequent communication with the public.

9/01/81 to 2/03/84 Automatic Data Processing, Waltham, MA

Sales Secretary

Provided secretarial support to the Vice President of the Sales Department, as well as to 40 Sales Representatives within the department. Responsibilities included creating and typing confidential sales correspondence, shorthand, dictation, scheduling appointments, arranging travel reservations, coordinating sales leads, and general office duties. Maintained a general log of office supplies, prepared and mailed bills and record keeping of receipts. Frequent communication with the public.

1/01/80 to 9/01/81 Wrentham State School, Wrentham, MA

Unit Secretary

Provided secretarial support to the Unit Director. Responsibilities included creating and typing confidential correspondence, scheduling appointments, screened and assisted incoming telephone calls, and general office duties. Maintained a general log of office supplies, and record keeping of receipts. Provided general bookkeeping support for salaried timesheet submission to the Payroll Department.

1/01/79 to 1/01/80 Dana Farber Cancer Institute, Boston, MA

Clerk

Accounts receivable and accounts payable responsibilities including assisting secretary with various office duties.

6/01/78 to 1/01/79 Cumberland Farms, Attleboro, MA

Assistant Manager

Opened and closed store while managing accounts, facility maintenance, employment management, employee training, assist vendors and customers, cashier, bank management, gas pumps management and maintenance, and bank courier. Manager of six stores and supervised several employees.

EDUCATION:

Named to Dean’s List and Certified Graduate of Cooperative Honor’s Program at Burdett School, Prudential Building, Boston, MA

Certified Graduate of Business Program and Member of the Office of Education Association (O.E.A.) at Franklin High School, Oak Street, Franklin, MA

Certificate in Effective Speaking and Human Relations at Dale Carnegie & Associates, Inc., Totten Pond Road, Waltham, MA

AWARDS:

Chairman's Award

305% Participation

Annual Blood Drive

Johnson & Johnson, Inc.

at Riverside, in New Jersey

March of Dimes Award

25 Mile Walk-A-Thon



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