Krishan Gupta

ac3vd3@r.postjobfree.com

347-***-****

OBJECTIVE: Looking for a Technical position in which I can share, learn and grow with the company.

Technical Skills

NOC Support, F5, SNMP Traps/Triggers monitoring/escalation, SOPs, NetOps, HP BSM, Splunk, Financial Software support, Windows 7/10, Windows server 2008/2012, Bomgar, Software push using Batch Patch, Blackberries, Android/Apple iOS devices, SCCM 2012, BES, VMware, Airwatch 8.3, Mac OSx, VPN/TCP/IP, Office 2016, Citrix, COTS support, Remedy/Jira/Heat Ticketing systems, Point of sales

equipment, ATM machines, Voltmeters, Schematics/Blueprints, Electronic troubleshooting, Assembly/disassembly, Wiring.

Professional Experience:

Gatt Services (Managed Services Provider)

Help Desk/Field Technician Analyst New York, NY 03/2008 – 12/2017

Provided support for various sectors ranging from small Financial companies, Medical, Retail and banking sector.

Disassembly/Assembly of Dell and HP Desktops, Laptops, Printers, Scanners, VPN, Office, ATM machines, POS equipments

Fixing various Hardware/COTS software from various vendors/manufacturers. Electrical/software issuses

Supported various clients in sectors such as Financial, Retail, Real estate and Medical customers.

NOC Support, SOPs, NetOps, BSM, Splunk, Financial Software support, Error/Triggers Analysis, Server Maintenance

HP BSM monitoring tool for various Alerts/triggers,

Windows Server rotation using F5, Netops, VMware, Vsphere tools using SOP's

Windows Server 2008/2012 Administration (Server logs, print queues, Stop/Start services, updates)

Used Active Directory to add/remove user accounts as well as resetting passwords.

Performed all technical troubleshooting for a Windows 7/ 10 and some Mac OS environment.

Video Conference Support/VOIP basic wiring installs/troubleshooting

Update push using Batch Software, Registry, Software updates/patches

Cardinal Health

Helpdesk Analyst: San Diego, CA 10/2005 – 03/2008

Created/updated/Routed Tickets using Heat Software.

Triage and routed calls to various teams according to GRT and SLAs.

Provided 24x7 support of Desktops/Laptops/Pyxis/Scanners/HandHeld Devices.

Laptops/Desktops Ghosting, Software install/updates and moves .

Network LAN/WAN, Printing, VPN Issues via phone/On-site.

Serviced Pyxis products which were electromechanical dispensing equipments based on GRT/SLA.

Performed PM on Scheduled basis, Inventory/Asset/RMA management of Parts/equipment.

Venice Medical Center, Venice, FL

Help Desk/Desktop Support Analyst: Venice, Florida 04/2001 – 10/2005

Supported Dell Desktops/Laptops/3rd Party systems for the hospital and it's satellite clinics.

Imaged Laptops/Desktops, AD accounts unlock, VPN issues.

Dell/HP Laptops/Desktops/Printers. Rebuild/Installs/moves for Nurses/Doctors/Staff.

EDUCATION

MCP, MCSE 4.0, New horizon technical college, Commack, New York

Associate in applied science, College of Aeronautics, Flushing, New York

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