Customer Service Data Entry

Deborah Cunningham

**** **** **** ****. **** **** Galveston, Tx 77554 Cell: 409-***-****

PROFESSIONAL PROFILE:

Administrative professional with extensive experience in administrative duties, seeking to build a long term career in an organization where I can develop and enhance my knowledge, skills, and abilities. A self starter with proven ability to provide high-level support by assisting with all levels of personnel. Detail oriented with exceptional organizational and planning skills and the ability to multi-task in a fast paced work environment. Able to work at the highest level of difficulty and complexity with minimum supervision. Also have years of experience in working with the disabled and mentally challenged. Highly skilled at offering one on one client care of all types, as well as group care. Experienced in offering quality oversight and skilled at mediating situations involving conflict. Skilled at offering compassionate care to those who have special needs.

SKILL HIGHLIGHTS:

Superior interpersonal skills Business operations organization Maintain reports

Organized and efficient

Excellent workflow management

Time management

Human Resources expertise

Telephone Professionalism Inventory control Training and development File/Records maintenance Maintains strict confidentiality

Dependable and reliable Customer Invoicing

Customer service professionalism Banking deposits Schedule management Administers Skill testing Sharp problem solver Proofreading

Excellent research skills Quality Control Employee relations Data Entry Dedicated team player Sales Store Planning and Display design

COMPUTER SKILLS:

Microsoft Word Computer operations and applications including Windows Vista and Windows XP Installation and service of hardware, printers, and input/output device

WORK EXPERIENCE:

Galveston Transitions 01/2015 to 08/2017 Client Representative Texas City, TX

Gave quality care to mentally disabled individuals. This included individuals with schizophrenia, bi-polar disorder, major depressive disorder, dementia, alzheimer’s, drug and alcohol addiction disorders, as well as individuals suffering from cognitive impairment caused by stroke. These clients suffered from varying degrees of impairment, from mild to severe. The care we offered included morning and mid-day meals, providing and overseeing group and individual activities, ie. games, art projects, group discussions, handling of outbursts and episodes in a calm yet firm manner. Endeavored to foster a family environment of trust and mutual respect, a place where our clients could come to receive compassionate and empathetic care and a feeling of comradery among fellow clients.

Best Western Plus 09/2012 to 11/2017 Front Desk Agent Galveston, TX

Provided excellent customer service by greeting and registering guests into the hotel, answered multi-line telephone system, took room reservations over the phone, processed payments for guests by way of credit card and cash, delivered requested items to guests rooms from guest services, provided information to guests regarding dining and entertainment options in the local area, stocked and managed gift shop area, checked guests out via computer, balanced cash drawer at end of shift, fostered strong working relationship with all hotel departments

Postal Perks 01/2007 to 08/2012 Front Desk/Postal Clerk Pirates Beach Galveston, TX

Assisted customers, answered multiple phone lines, processed Fed EX, UPS and USPS transactions in postal shop, administered outgoing mail by putting all mail in customers mail boxes, ordered supplies, organized and stocked shelves daily in gift shop to insure items were well supplied, prepared and served coffee, cappuccinos, and lattes, processed all credit and cash transactions daily

Nolan Walter Claim Service 04/2004 to 11/2006 Receptionist Galveston, TX

Greeted and assisted customers, answered multiple phone lines, set claims review appointments via phone, data entry, assembled and sorted files, assisted with customer complaints, aided in review and adjustment of physical damages caused by storm and other causes, helped in all aspects of the residential and commercial insurance adjustment process

American Bank of Commerce 02/2000 to 02/2004 Teller McAlester, OK

Provided excellent customer service by assisting customers with all questions and concerns regarding loan accounts, processed all paperwork concerning business and personal loan payments, cashed checks, money orders and payroll checks, managed banking deposits and money drops, and daily cash drawer procedures

EDUCATION:

Kiamichi Vocational Technical School - Mc Alester, Oklahoma

Clerical Course Certification - 1980

References Gladly Provided Upon Request

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