Customer Service Representative
Resume:
Tyffany Booker
**** ******* ****** ************, ** 19136
*************@*****.***
Skills & Abilities
Excellent organizational and communication skills.
Able to handle multiple priorities.
Self-motivated with high enthusiasm.
Ability to meet deadlines quickly and efficiently.
Works well as a team player and individually.
EXPERIENCES
Santander Bank N.A Mt. Holly, NJ
Universal Banker/ Small Business Specialist II October/2016 to June/2017
Cross sold consumer and business banking products; Home Equity Loans, Auto Loans, Credit cards, personal line of credits, business line of credit, Money market for consumer, certificate of deposit, and more. Business accounts checking, savings, money market, business equipment lines of credit and merchant service.
Offer recommendations to the investor advisor.
Settled the ATM once a week and filled the funds as need.
Audits for the branch and weekly meetings to keep up with the branch goals.
Order cash for the branch and ATM
Strong with policies and procedures.
Work as a teller when it was necessary.
TruMark Financial Credit Union Trevose, PA
Member Service Representative II August/2007 to July/ 2016
Effectively cross-sold financial products and services to existing and new members.
Initiates proper action regarding member complaints and inquires. Communicate resolution to members.
Utilize sound business judgment in analyzing loan applications in accordance with associated loan officers.
Maintain above satisfactory rating in my goals; completed all other tasks assignments or functions as assigned and required.
Settled the ATM and ordered cash for the branch and was in charge of co-workers when Branch/Assistant Manager was not in the office.
Hahnemann University Hospital Philadelphia, PA
Administrative Service Representative June/2006 to October/2007
Verified health insurance information.
Patient registration.
Scheduled appointments; cancelled appointments; re-scheduled appointments
Assist patients with completing health documentations.
Maintained all aspects of the front desk operations; customer service skills; answering phones and communicating with the staff about the patients.
Hahnemann University Hospital Philadelphia, PA
Administrative Associate June/2005 to June/ 2006
Reviewed and completed patient delivery charts to ensure accuracy.
Retrieved admission information for Labor and Delivery patients; assist the nurse with charts and verified patient’s information.
Assisted in the triage when need.
Hahnemann University Hospital Philadelphia, PA
Food & Nutrition/ Hostess/ Dietary Clerk February /2002 to June /2005
Assisted patients with their daily diets.
Assisted nurses with feeding tubes and press food for patients.
Delivered trays and collected them on a daily base.
Set up floors with their daily nutrition’s for the patients.
Prepared bereavement trays for grieving families.
Tallied up all the daily diets with special request for the following day.
Customer service skills and telephone etiquettes.
PNC Bank NA Philadelphia, PA
Branch Service Manager February/ 1995 to December/ 2003
Managed 10 workers.
Conducted audits daily, weekly, monthly, semiyearly and yearly.
Assisted the businesses accounts with their accounts; merchant services, cash account, and other business products.
Exceeded productivity and goals.
Enforced banking policies and procedures.
Expediently resolved customer service issues.
Identified appropriate banking products and services for all new and existing customers.
Maintained time cards for weekly payroll.
Helped employees reach their personal goals and branch goals.
SKILLS
Microsoft Word, Microsoft Excel, Outlook, Windows, Symitar, 10 key calculators
EDUCATION
Pierce Junior College Accounting 1/94 to 12/95
Community College of Philadelphia Accounting & Finance 9/86 to 12/89
REFERNCES
Furnished Upon Request
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