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Customer Service Manager

Location:
Lynnwood, Washington, United States
Posted:
January 03, 2018

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Stephanie Staples-Howard

***** *** ****** ** *******, WA 98012 206-***-**** E-mail: ac3v50@r.postjobfree.com

Summary of qualifications

**** – Present Eurotech Bodywerkes Kirkland, WA

Office Manager

Office Manager for a restoration/auto collision repair shop.

Maintain our basic philosophy of collision repair, insurance claims, production, scheduling and customer service.

Responsible for office protocol, insurance billing, all accounting procedures,(a/p, a/r, g/l, reports) payroll, tax filing and staffing. Fluent with all MS Office software, exceptionally fluent in Quickbooks Pro. Also CCC One software for all our estimates. All scheduling of shop repairs, all parts orders and returns. Work closely with insurance adjusters on related estimates and repairs.

Work closely with Owners goals and day to day operations of running high end, respected auto body shop.

2002 – 2006 Michael E. Martin DDS Seattle, WA

Office Manager

Office Manager for a fantastic dentist in N. Seattle.

Accountable for maintaining our basic philosophy of optimizing oral health, education and respecting our patients.

Responsible for office protocol, insurance billing, all accounting procedures,(a/p, a/r, g/l, reports) advertising, payroll, tax filing and office staffing. Fluent with all MS Office software, exceptionally fluent in Quickbooks Pro.

Work closely with Dr.’s goals and day to day operations of running an on-time, upbeat, respected dental practice.

2000– 2002 Westaff Seattle, WA

Multi-Branch Manager

Multi branch manager for a large staffing agency.

Accountable for achieving high quality customer service and account sales goals with maximum profit.

Ensure both client and employee support.

Responsible for managing and training office and sales employees.

Works closely with other staffing companies as well as neighboring branches in preparation and monitoring policies

and procedures for safety, finance and co-employment laws.

Responsible for billings and receivables, collections and commissions and accounts payable.

Oversee day-to-day operations of 2 Seattle branches, including customer service to our Federal Government contract,

Human resource duties and payroll laws.

Responsible for payroll procedures and accounting for 170+ hourly employees and 6+ salary employees.

1995 – 2000 Port Chatham Smoked Seafoods Everett, WA

Office Manager

Office Manager (reporting directly to the CEO) for the Everett production facility, a $13M company. Responsibilities included, but not limited to, direct involvement with budget planning, costing, quoting, and production planning/ reporting including cost accounting.

Also responsible for all personnel and human resource issues. Liaison with Operations Manager and Controller on

issues directly concerning plant.

Responsible for managing and training office employees.

Worked closely with CEO assisting in preparation and monitoring policies and procedures for purchasing, personnel, safety, finance and costing.

Streamlined production reporting procedures resulting in improving track costs, lowering inventories and better controls for management.

Responsible for billings and receivables, collections and commissions, accounts payable and cash flow. Duties also include overseeing production entry and costing. Assisted controller on month/year end reconciliation’s and special projects.

Responsible for overseeing day-to-day operations of 4 retail stores, including customer service, inventories, human resource duties and reconciling all cash transactions. Also responsible for inventories in our 30,000 square foot warehouse.

Responsible for payroll procedures and accounting for 170+ hourly employees and 20+ salary employees, all payroll taxes, state and government reporting.

1993 - 1995 K.D. Watersports Auburn, WA

Office Manager

Responsible for billings and receivables, collections and commissions and accounts payable. Duties also included production entry and costing. Assisted General Manager on month/year end reconciliation’s and special projects.

Responsible for payroll entry, payroll taxes and all reporting of state and government filings. This included all human resource responsibilities.

Assisted in startup procedures and transferring of manual accounting system to computerized MAS90 system.

Assisted in preparation and monitored policies and procedures for purchasing, personnel, safety, finance, benefits and sales.

Profile

Professional individual with an enthusiastic disposition. Very adept at combining efficiency with a fun atmosphere.

Objective

To work in an environment that is constantly filled with new challenges, promotes teamwork and is at the forefront of the industry.



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