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Customer Service Administrative Assistant

Kings County, New York, United States
December 30, 2017

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Lissa Vendryes

*** *********** **, ********, *** York 11226 (646) ***-****


Personal Care Aide Certification - Selhelp Community Services, Brooklyn, NY, August 2017

Bachelor of Arts, Spanish - Institute Lope De Vega, Haiti, 1981


American Red Cross Port-au-Prince, Haiti

Administrative officer 2011-2015

●Provided continued high quality administrative support to the Operations Department.

●Coordinated and scheduled appointments and travel arrangements.

●Managed expense accounts and prepared invoices (electricity, internet, drinking water, fuel).

●Provided housing logistics and accommodations for all foreign employees.

●Arranged all business meetings and organized catering as needed.

Unigestion Holding S.A. (Digicel Telecommunications) Port-au-Prince, Haiti Receptionist 2006-2009

●Was responsible for a variety of customer service and administrative tasks, resolving customer issues with expediency.

●Provided telephone and front-desk reception within a high-volume environment. Resolved customer conflicts, researched and rapidly solved problems and rebuilt client trust in order to prevent the loss of key accounts.

●Organized company and client meetings.

United Nations Stabilization Mission in Haiti (MINUSTAH),

Electoral Section Port-au-Prince, Haiti

Logistics Coordinator 2005-2006

●Prepared documents and letters.

●Followed-up with Haitian and foreign consultants in Dominican Republic.

●Purchased material for polls.

Cosinus Conseil, Development Consulting and Studies Port-au-Prince, Haiti Administrative Assistant 2004-2005

●Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.

●Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

●Maintained the office database – retrieved and organized information for individual employees and clients.

Dynamic Enterprises Port-au-Prince, Haiti

Receptionist/Teller 2002-2004

●Answered and screened incoming calls.

●Handled and redirected customers queries.

●Maintained register and all paperwork related to cash transactions.

●Provided daily sales reports.

Special Skills: Fluent in English, French, Spanish, Haitian creole with translation ability in all four languages; Proficient in Microsoft Word, Excel ; Internet Proficient; Strong interpersonal and communication skills; Impeccable organization, planning and time management skills.

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