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Manager Management

Lawrenceville, Georgia, United States
December 30, 2017

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**** ******* ***** ***** • Lawrenceville, Georgia 30045

404.***.**** •

Wealth of experience managing large, complex projects and programs from concept to deliveryProject Management Risk Management Strategic Planning Resource Management

Multi-Million Dollar Budget

Goal-driven, seasoned professional with more than 20 years of experience in all aspects of program management, with proven success in deploying, directing, and managing large-scale, complex, and cross-functional programs to guarantee timely completion of programs while meeting established requirements.

Served as Program Manager for large, complex program with centralized and decentralized task orders support requirements. As Program Manager I successfully launched, directed and managed large scale cross-functional programs by performing management functions such as planning, scheduling, organizing, and tracking process, ensuring the feasibility of the project. Thought leader guiding IT to adapt, adopt and exploit the methods and frameworks of COBIT, ITIL, NIST and FFIEC. Delivering risk reporting and IT Governance dashboards to all levels of management Execute risk assessments.

As a Cross Functional/Technical, Project/Program Manager

•Managed teams in planning and executing business programs.

•Communications (Listening, Persuasiveness, Oral, Written, Influencing and Negotiation)

•Leadership (Impact, Involvement)

•People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resiliency/Adaptability)

•Overseeing the development, management and implementation of enterprise wide initiatives as directed by leadership.

•Senior Program/Project Manager with a passionate and innovative, future-oriented vision, leveraging private, public & government C-level experience to mobilize and support major projects

•Program Manager with expertise in implementing complex software solutions for federal government and Fortune 500 clients in telecommunications, financial services, insurance, public health and healthcare

•Program Manager and Project Management experience on multi-million dollar programs and projects with usage of Earned Value Management techniques providing positive ROI

•Highly motivated, result-oriented management professional with extensive supervisory/management experience with budget responsibilities ($48M+), providing services to government and private sector clients

•Partnered with executive management business leaders, project champions, and process owners in developing a portfolio of high value / continuous improvement projects that are aligned with business goals and strategic and customer experience objectives.

•Developed, lead and implemented Process mapping of key functional/product disciplines showing sequence and inter-dependencies creating visibility of process/work, defect points and improvement opportunities

•Identified quantifiable metrics and benchmarks to track cost savings over a period of time

•Facilitated organizational changes, personnel training and new process implementation required to achieve anticipated business resultsroblem, and service request administration

•Knowledgeable in leading business forecasting and financial analysis operations, as well as determining and addressing opportunities and risks to meet financial goals

•Expert at formulating and implementing strategic solutions to turn around underperforming programs and deliver high-quality programs that resolve business problems while providing viable results for enterprise-level financial and legacy workflow systems

•Equipped with articulate communication, negotiation, and interpersonal skills in building positive partnerships with internal and external units, clients, and professionals of all levels

•Delivered on specific Operational Readiness, Customer Experience or Defect resolution initiatives as required for specific launch or release driven changes

Post Education and Credentials

Villanova University, Philadelphia, Pennsylvania

– Advance Master Certificate in IT Service Management -

ITIL Foundation Plus

Project Management (IS/IT Professional)

Six Sigma Green Belt in Information Technology

- Advanced Master Certificate in Project Management -

Project Management Professional

Six Sigma Green Belt Certification - Information Technology

Principles of Public Health, Northrop Grumman

Dealing with the Federal Government, Northrop Grumman SkillSoft

U.S. Government Information Assurance Regulations, Northrop Grumman SkillSoft

Effective Communication, FEMA Emergency Management Institute

Introduction to the Incident Command System, FEMA Emergency Management Institute

BA – Business Management

Almeda College, Boise, Idaho

Professional Experience

By Light Professional IT Services Atlanta, GA

04/2016 - 02/2017

Senior Project Manager, Disaster Recovery (Contractual)

•Delivered on specific Operational Readiness, Customer Experience or Defect resolution initiatives as required for specific launch or release driven changeDefine business unit and operational goals, prioritize assets based on impact to busness goal, categorize threats to critical assets, and determine severity of vulnerability in the critical assets

Formulate and implement strategic solutions to mitigate disaster risk and optimize return on investment (ROI)

•Deliver a wide range of business continuity solutions to a highly visible, sensitive, and multifaceted program, which involve designing and executing program initiatives and supporting project planning initiatives

•Render effective and cost-efficient project management, analytic support, and process and technical solutions to a wide range of issues

Selected Accomplishments:

Played a major role in the Metro Atlanta Rapid Transit Authority (MARTA) project:

•Establishment, analysis, and dissemination of recovery environment requirements while overseeing the implementation of disaster recovery strategy to protect MARTA in case of disruption to technology resources

•Facilitation of building, testing, and maintenance activities for all disaster recovery plans and processes, while handling the selection, definition, maintenance, and management of disaster recovery tools

•Collaboration with vendors, business units, and technology groups to guarantee targeted and timely communication with senior management and internal stakeholders

•Identification of disaster recovery program governance, process and technology solutions, compliance control, and project tracking and reporting

•Oversight of overall disaster recovery program quality assurance to ensure successful and timely delivery of effective solutions

•Supervision of non-recurring tactical projects as the manager of ship systems sector retained services and the manager of sector change notification processes

Kinetix Atlanta, Ga

04/2015 - 08/2015

Senior Project Manager, Security Analytics, Risk, and Compliance (Contractual)

•Drafted security and risk assessments, formulated and implemented risk compensating and mitigating controls, and established Payment Card Industry Data Security Standard (PCI DSS) compliant processes and projects

Selected Accomplishments:

•Drafted security and risk assessments, formulated and implemented risk compensating and mitigating controls, and established Payment Card Industry Data Security Standard (PCI DSS) compliant processes and projects

•Made significant contributions to the Global Payments Information Security and Data Protection (IS&DP) project:

Coordination with business units and Business Technology Services (BTS) to create and implement internal controls and processes

•Leadership to the Security Team in administering all aspects of the Global Payment’s worldwide information technology compliance program

•Continuous analysis and enhancement of information technology controls and implementation of information technology compliance initiatives

•Facilitation of comprehensive compliance reviews to verify information security key controls to determine control risks, assess root cause and trends in potential control weakness, and encourage activities and improve understanding of information technology controls throughout the organization

•Definition, integration, and improvement of continuous monitoring processes to evaluate compliance of internal controls with global payments policies and guidelines, industry requirements, and applicable regulations

•Analysis of information technology risks in relation to data, systems, and networks

•Tracking of open audit items from information technology audits and third-party compliance audits to guarantee implementation of remedial activities included in the agreed action and risk treatment plans

•Evaluation and implementation of internal controls over financial reporting (ICFR) with ISO27001 and ISO27002 controls and framework

Truebridge Resources

March 2014 – Aug. 2014 Atlanta, Ga.

Program Manager (Contract Consultant, AT&T)

Senior Level Program Manager to provide complex project and program oversight and coordination. Program comprised of technical hardware installation, real estate and operations components.

Launches- support devices - launched implementation and projects for eSupport efforts. Played a key, integral role in providing the details and focus needed to assure optimum launch support for eSupport projects/enhancements, thus facilitating the ability to effectively meet the demands of the business.

Key areas of responsibility for overall program management will include:

• Leading and tracking training and communication plans and deliverables to support launch of new processes and technology

• Developed and Delivered Executive Program Communications

• Drive adoption/change management


• Drove initiatives to improve overall business results

• Contributed to the business efforts of device launch support for eSupport initiatives and direct and manage

• Participate in a data-driven approach to device launches as well as drive understanding and identification of improvement opportunities in implementation of device launches

• Worked with appropriate groups within AT&T to drive toward a cohesive cross channel experience

• Collaborated with Operations, Adoption, and Results teams to ensure a comprehensive device launches support strategy for post launch support

• tools to ensure solid performance metrics

• Supported product managers with defining specific product KPIs for ongoing assessment of device launches and use with identifying enhancement opportunities.

• Have extensive knowledge of a customer KPIs and assist with regular monitoring of KPI result

• Partnered with other appropriate AT&T organizations to share results, drive alignment, gather input and drive a cohesive cross-channel experience

• Prepared and presented departmental level briefings of capabilities, projects and key metrics

• Defined and monitored customer and functional Key Performance Indicators for online device launches to drive understand and identification of improvement opportunities.

Caduceus Healthcare

September 2013 – Jan 2014• Atlanta, Georgia

IT Infrastructure & Proposal Consultant

Project Management Multimillion-Dollar Budgets Risk Management Capture Management Proposal Management

Managed multi-disciplinary team that is focused on "Driving to Win" by melding business, management, technical and cost elements for winning proposals.

• Efforts included development and implementation of the win strategy, beginning with pre-Request for Proposal activities and continuing through written/oral proposal development, negotiations, award and transition

• Lead capture team in the development of a winning proposal strategy for Public & Government Sector clients..

• Primary responsibilities involved establishing, cultivating and managing client relationships throughout the life cycle of the relationship to serve as a trusted business advisor and consultant. This includes working early in the relationship during the discovery process to determine what solutions were a good fit for the client, managing project implementations and ongoing services aimed at improving the client firm business outcomes.

• Analyzed client*s business needs, integrated client*s business strategies and recommended appropriate information technology solutions utilizing client*s products and methodologies.

• Provided analysis, consultation and advice to project delivery associates on all technical aspects of the engagement.

• Recommended and implemented process improvements.

• Anticipated the implications and consequences of risks or business situations and took appropriate action to prepare for possible mitigation actions and or contingencies.

• Identified information needed to clarify a risk or business situation

Capture Management

Interfaced with customers and competimates as well as organized team to pursue the capture.

Implemented Caduceus Capture Plan Process via the BAP successfully.

• Assumed the capture manager role on major captures.

• Lead teams of line and proposal staff to assure BAP compliance throughout the life of the opportunity

• As part of the business development responsibilities, followed the Caduceus Business Acquisition Process (BAP) for all business development efforts

• Developed and implemented capture strategy, and leading the performance of: customer engagements, teaming strategies, technical solution development, competitive analysis, position/price-to-win and pricing strategies; orchestrating and implementing Caduceus BAP milestones; assuring the capture team is adequately staffed and trained on story boards and other processes; ensuring capture plans are complete; and assisting with the oversight of the proposal development effort, ensuring the delivery of a comprehensive and compelling proposal

• Briefed senior level management on high-dollar item captures.

• Worked in partnership with Caduceus BD staff and external support, as necessary, to successfully develop the capture Continously implemented business development best practices to include B&P estimation and tracking processes and metrics.

TECHNICSOURCE Inc., Atlanta, Ga.

Sr. Project Manager (Contract Consultant, Cox Communications), 09/2012 – 04/2013

Project Management Multimillion-Dollar Budgets Risk Management

Client: Cox Communications - Integrated Vulnerability Assessment

The overall goals of this project were to implement a Preventative Maintenance Program via Failover Testing, to identify and remediate possible gaps in the current failover testing procedure and increase customer satisfaction.

The Failover Testing Program introduced into the Cox Network (also known as the Cox Technology Environment) in a phased approach: Corporate, Geo Redundant, and System/Field.

The Failover Testing Program will include all critical devices and applications that reside in the Cox Systems, and are controlled by the Systems, that have been designed with redundancy in their architecture.

•The Failover Recovery Critical Systems project will look to standardize routine failover intervals for critical network components.

•The project will also investigate automation opportunities to reduce the burden on manual resources.

Develop – IT Disaster Recovery and Business Resumption Strategy

IT Disaster Recovery Plans Business Resumption Plans

Testing and Certification Program

Develop & Implement an Enterprise Recovery Management Process/Develop Strategy to Develop and Maintain

Testing Metrics/Program Maintenance Program

Change Management Program Inventory Audit

Certification Program

Platform Risk Assessment Performed

Identified key risk across mission critical systems with special emphasis on areas of operations risk, vendor exposure, redundancy, capacity, version control, security and skill set.

Technology Critical Skills Assessment Performed

•Identified gaps in critical skills and functionality that may have a negative impact on the reliability and availability of Cox Services and critical internal applications

•Planned, organized, secured, and managed resources to bring about the successful completion of specific project goals and objectives

•Partnered with project stakeholders, internal customers, external vendors, and cross-functional teams

•Facilitated a cross-functional team to execute on defined deliverables and drives key decisions

•Common deliverables typically included the project charter, scope definition, requirements documents, work activities, project schedule, risk register, communication plan, resource plan, risk management plan, procurement plans, project budget, quality control plan, status updates, reporting, and tracking

•Used industry recognized/generally accepted PM knowledge, skills, tools and techniques to achieve a project’s stated objectives

•Managed complex and strategic projects under minimal or no supervision

•Reporting, communications, relationships, and sphere of influence typically occur within team, key stakeholders and senior management

•Full accountability for planning and securing resources for tasks, allocation, estimation, scheduling and risk management

Ciber, Inc., Atlanta, Georgia

Program Manager, 3/2011 – 12/2011

Project Management Multimillion-Dollar Budgets Risk Management

Reporting to the Vice President of Federal Sector (CTS), responsible for the operational success of Ciber’s CDC Program investment, ensuring seamless team management and development, program delivery, and quality control and evaluation. Held fully accountable for guiding operations of Center for Disease Control and Prevention (CDC), Health and Human Services (HHS), and other government client programs. Guided daily activities of cross-disciplinary program team of three charged with devising and implementing strategies for winning key multi-year contracts under the CDC (CIMS) $5.5B+ IDIQ.

Forged partnerships and maintained rapport with stakeholders and executives. Prepared and delivered proposals, business plans, proposal work statements, and specifications. Managed multimillion-dollar operating budgets and negotiated/ managed financial terms and conditions of contracts. Liaised with customers in discussing program plans and activities including program review sessions to discuss cost, schedule, and technical performance. Interfaced with vendors to gather and allocate program resources. Performed quality control, logistics, and administrative functions while leading teams of contractors and subcontractors. Identified and mitigated subcontract risks.

Proposal Development Management (CDC

•Directed the work of employees assigned to the program from technical, manufacturing and administrative areas while providing guidance to proposal owner and assigning LOB and proposal center staff.

•Gathered information from government agencies and/or commercial organizations regarding need for work in the design, installation, operation, or maintenance of software development or systems integration products.

•Assisted with pursuit efforts including strategy development, pursuit planning, presentations, concepts, visit reports, draft specifications, customer responses, internal coordination, and periodic reviews.

•Facilitated development of business case for less complex Manager bid decisions; interfaced as point of contact with designated customer populations to assist customers in articulating business problems; and developed price models for assigned request for information (RFI) and request for proposal (RFP).

Key Projects & Achievements:

•Successfully guided capture team in developing and leading multiple capture efforts that have won major federal contracts totaling as much as $25M over three years.

•Managed the designing and delivering service-oriented architecture (SOA)-based software application CDC Alerting Service (CDCAS), enabling secure, reliable, and timely alerts to public health officials and public health organizations of disease outbreaks, bioterrorism events, and other public health events regardless of geographic location.

•Assessed project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Developed mechanisms for monitoring project progress and for intervention and problem solving with all affected stakeholders.

•Developed Processes To identify, develop and maximize the use of Small Business concerns.

•Small business concerns include all small businesses and subcategories (Small Disadvantaged including Historically Black Colleges, Universities, and Minority Institutions, Women-Owned Small, Veteran-Owned Small, Service Disabled Veteran-Owned Small, and HUBZone Small Businesses).

Northrop Grumman, Atlanta, Georgia

6/2004 – 1/2011

Manager Project Management,

Program Strategy Project Management Disaster Recovery Strategic Alliance Leadership Multimillion-Dollar Budget

Reviewed, negotiated, and administered all Northrop Grumman IT (NG-IT) contracts. Cultivated wide-ranging, cross-functional internal/ external relationships with key clients, business partners, and stakeholders. Supervised contract field services teams in facilitating servicing and repair of field-based computer, printer, and telephony equipment. Facilitated in-depth consumer research, industry evaluation, and strategic analyses, leveraging results to provide senior management with recommendations for developing and enhancing key corporate strategies.

(Member NGIT Management Council)

•Reporting to NGIT CIO, led staff of 16-18 Project Managers with accountability for budget management, skill development, team building, and overall team performance based on defined SLA’s. Consistently sought out to engineer business solutions for Federal projects. Served as the single point of contact for all client interactions and is responsible for post-sale customer satisfaction

•Specifically, to Infrastructure Solutions ensured delivery of support from implementation planning to post-implementation support and issue resolution across all functional areas;

•Served as the liaison between the Project Team and internal service groups from design to implementation; ensured quality services are delivered to clients throughout the life cycle of the client relationship;

•Ensured proper expectations are set with the project team and client on internal services policies and procedures; worked cross-functionally to change policies and procedures as needed

Key Achievements:

•Managed the PC support activities which included the administration, security, maintenance, support, and lifecycle of PC systems on multiple Microsoft Windows Active Directory domains of over 28000+ computers total. . .

•Migrated environment from Windows XP to Windows 2007 – Performed Task as Follows:

•Set up dedicated WDS server

•Configures WDS

•Added installation and boot images to the deployment share

•Inventoried hardware and software assets

•Application Management and Preparing for a Windows 7 Deployment.

•Catalogued Applications

•Developed Strategy for Mitigating Application Compatibility issues

•Evaluated runtime compatibility of applications

•Developed strategy to reduce Image Counts

•Developed Customized Application Packaging for In-House Applications

•Choose Zero-Touch, High-Volume Deployment Strategy

•Developed Pilot Program for Specific Environments

•Multilingual User Interface Deployments for Domestic-International Users

•Performed Deployment Validation


•Key customer contact for program management and authorized representative for discussions with the Government Contracting Office, the Contracting Officer’s Representative, and government personnel.

•Conceptualized business strategy for contract performance management and managed completions of estimates, invoicing, funding MODs, Task Orders, De-obligation of Funds and Subcontracts, and Closeouts.

•Built credibility, established rapport, and maintained communications with stakeholders at multiple levels and garnered customer relationships.

•Partnered with key large businesses such as IBM and Microsoft to align capabilities and services to become more competitive in winning Federal contracts.

•Directed strategic alliances with vendors and partners through collaboration with C-level Executives.

•Captured high-end contracts through leadership of obtaining new business opportunities in Information Management, IT Infrastructure, and Management Consulting with the Center for Disease Control (CDC), Health and Human Services (HHS); Veteran’s Administration (VA), and CIO-SP3.


•Developed and managed a departmental budget of $48-million; developed pricing models and oversaw competitive bid processes including RFI’s, RFP’s, RFQ’s, and Reverse Auctions.

•Implemented strategic IT sourcing strategies that provided cost-effective methods to utilize external resources and manage services and products that resulted in Northrop Grumman’s continued growth.

•Orchestrated disaster recovery efforts following destruction from Hurricane Katrina totaling more than $48M in losses; rebuilt IT infrastructure including stabilization and revamping of help desk support, network/ telecom infrastructures, and data storage solutions.

•Spearheaded development and implementation of processes for identifying, developing, and maximizing responses to concerns of small businesses spanning all subcategories.


•Provided responses to the CDC CIMS IDIQ RFPs and task orders thru USAID with key responsibility for managing support of the application of the Public Health Operating Unit - Business Acquisition Process (BAP) as the basis for captures; also supported other OU capture managers in effective BAP implementation.

•Facilitated technical solution development, competitive analysis, position / price-to-win and pricing strategies; supported the implementation of Public Health Operating Unit BAP milestones; and assisted with the performance of proposal development effort, ensuring the implementation of a comprehensive and compelling proposal. .

•Managed the coordination of the preparation of proposals, business plans, proposal work statements and specifications while operating budgets and financial terms / conditions of contract. .

•Created requirements and compliance matrices of RFP requirements as needed (assigned production coordinator may assist in this process); managed logistics; scheduled all meetings; and managed entire proposal process for medium to large proposals with varying degree of complexity. .


•Reviewed, renegotiated and/or revalidated maintenance and support contracts ($41M HW/SW) support contracts,

•Provided strategic leadership and oversight of non-recurring tactical projects while acting as Manager of Ship Systems Sector Retained Services, and Manager of the Change Notification process at the Sector, assisting in ensuring a satisfactory level of Computer Security, Business Continuity and Disaster Recovery, and Sector Pool (service center) Management.

Additional experience includes:

SAIC, West Monroe, Louisiana

Systems Engineering Manager (Central Region Manager), 7/2001 – 6/2003

IT Infrastructure Lifecycle Management Vendor/Supplier Management Project Management

Computer Systems Resources

Director of Marketing & Sales for Help Desk & Call Centers(06/2000 – December 2001)

Business Development Help Desk Vendor/Supplier Management Call Center


MULTI-SITE Program Manager, 1/1991 – 12/1999

IT Infrastructure Multimillion-Dollar Budgets Vendor/Supplier Management Data Center Management Project Management


Platforms: UNIX, Windows XP/Vista/7, x86, Windows Server 2003

Tools: SharePoint, MS Office (Word, Excel, Access, Outlook, PowerPoint), MS SharePoint, MS Project,

MS Exchange, MS Active Directory, VMWare, Norton/McAfee, Antivirus, Veritas

NetBackup, Microsoft System Center Operations Manager (SCOM)

Programming: Windows Scripting, SQL

Professional Affiliations: National Management Association (NMA) ~ National Contract Management

Association (NCMA) ~ Association of Proposal Management Professionals (APMP) ~ Society of

Telecommunications Consultants (STC) ~ Project Management Institute (PMI)

Portfolio Delivery Project Management Resource Management Multimillion-Dollar Budgets Risk Management Program Strategy Development Business Development Partnership Development Strategic Alliance Leadership Disaster Recovery & Business Continuity IT Infrastructure Lifecycle Management Vendor/Supplier Management Insourcing/Outsourcing Process Improvement Staffing & Resource Management Lean Six-Sigma Cost/Benefit Analysis Change Control Business Development Change Management Competitive Analysis Risk & Issue Management Hands-on Productivity Disaster Recovery Stakeholder Management Financial Modeling & Analysi

Contact this candidate