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Manager Customer Service

Strongsville, Ohio, United States
December 29, 2017

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ROBERT MOSS Home 440-***-**** Cell 440-***-****


Top performing consultant sales professional with marketing and strategic planning expertise

to optimize resources for increased financial return, increased market share, and new market

development to increase customer base. Utilize innovative “best practices” to handle customer

issues and provide effective business solutions.

Business Owner

Performance turnarounds

Raised bottom line profit by 300%

Decreased expenses

Increased customer base

Sales Territory Manager

Profitable turnarounds

Market share & profit increase

New business development

Key account management

Increased customer base by 50% and increased sales by 10% in a recessionary year

Developed marketing program generating yearly increases of 10-15% and gross margins

of 30-34%

Solution provider to top three bookbinders/printers in the world

Developed customer specific sales strategies


RBM CONSULTING 2016 to Present



Business consulting relating to increasing customer base and reducing expenses.

ENVELOPES ONLY 2013 to 2016

Charles City, VA.

Territory Manager

When I sold RBM Printing Company, Vicky Underwood, Owner of Envelopes Only, called

me and asked if I would be interested in taking over the territory in Hampton Roads so she

could retire. I indicated that I would be glad to. The territory consisted of $1000000 worth of

business selling to the major Printing Companies and other major companies in the area.

This first year I have been able to increase business 10%. This was obtained by selling to

existing accounts and new accounts.

RBM Printing Company LLC

dba Kwik Kopy Printing, Richmond, VA 2008 to 2012


An existing printing company with $500,000 in sales serving the downtown Richmond, VA area.

Major sales to the Medical College of Virginia and Virginia Commonwealth College.

Increased bottom line profit by 300% due to decreasing expenses and increasing sales volume.

Reynolds Adhesives, Cleveland, OH 2002 to 2008

Territorial Manager

A $40 million adhesives company headquartered in Greenville, SC, serving the bookbinding industry.

Developed and serviced a new market for the company with increased sales and

decreased expenses.

Robert Moss Page 2

Spiral of Ohio, Cleveland, OH 2001 to 2002

Sales Manager

A $7 million bookbinding company, servicing the printing industry.

Developed and implemented solid two-year sales and marketing strategy to increase sales by 10%.

H.B. Fuller Adhesives Company

Territory Manager, Cleveland, OH 1987 to 2001

$35 million Graphic Arts Division

Increased sales 10-12% per year while industry increased only 3-5% per year.

Maintained 30-34% gross margin and increased market share to 65%.

Decreased expenses through tight budgetary monitoring.

H. B. Fuller Adhesives Company

Territory Manager, Detroit, MI 1983 to 1987

$200 million Packaging Division

Expanded customer base to include key accounts Dow Chemical and Campbell Soup


Increased sales 15% per year and maintained 33-34% gross margin.

Consistently decreased expenses while increasing market share to 55%.


Executive MBA, Baldwin-Wallace College, Berea, OH, 1997

Japan Business Management Study Tour, 1997

BBA, Management, Texas A&M University, College Station, TX,


References are available upon request.

Robert B. Moss, EMBA

June 22, 2016

Re: Sales

Dear Human Resource Manager:

I am pleased to submit my official application for the position of Sales. My enclosed resume demonstrates my strong educational credentials, impressive accomplishments and exemplary experience in effective and efficient job growth focusing on the goal of improved bottom line profits and excellence in customer service. I recognize that to achieve these objectives successfully, it is essential to establish individual performance measures and quality assurance programs that encompass quality products using the state of the art technology to support on time deliveries. It was crucial to review and monitor these objectives monthly against previous numbers and statistics so that strategies could be adjusted, designed and implemented to improve future success. Achieving these goals greatly enhanced our relevance to our customers and helped to maintain a high customer retention rate. We encouraged our suppliers and outsourcing companies to comply with the standards of excellence that we developed to assist these companies in bringing more value to their businesses, their valued customers and our company.

Prior to owning and managing my own business, I sold to the printing industry as a consultative professional by working with manufacturing companies to become more effective and efficient in the use of our current and newly developed products. I was recognized as a mentor in other areas of customer business for that “value added component” that improved my customer service and retention rate as a Territory Manager. The need to be sensitive to areas of concern was crucial in dealing with the diverse personalities and levels of the workforce from machine operators to the owners of the companies.

I am confident that my professional qualifications and excellence in consultative advising will be valuable assets to developing, implementing and delivering effective business services for employing change strategies and obtaining the growth plan objectives. Thank you for your consideration and I look forward to hearing from you at your earliest convenience.


Professional References

Doug Deitz – Sales Manager - Ward Adhesives

Phone 262-***-****

Frank Tuzzolino –Graphic Arts Manager – Reynolds Adhesives

Phone 716-***-****

Pat Walker – RBM Printing Manager

Phone 804-***-****

Marlin Osborn – Graphic Artist – RBM Printing

Phone 804-***-****

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