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Customer Service Human Resource

Newark, New Jersey, United States
December 29, 2017

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Mobile: 862-***-**** * e


Core Strengths

Human Resources Management Training and Development

Banking and Financial Planning Special Projects

Customer Service Strategic and Tactical Planning

Client Relations Public Speaking

Community Engagement Budgeting and Resource Allocations Education

Pillar College, Newark, NJ Essex County College, Newark, NJ Pursued B.A. degree in Biblical Studies Criminal Justice Certificate 8/2012 – 5/2014 1/1990 – 6/1993

Professional Experience

Overlook Hospital, Summit, NJ

Materials Engineer 11/2016 – Present

● Ensure that the proper medical supplies are delivered to various departments

● Cross-match and inspect medical supplies to ensure they match general invoices

● Comply with safety and security procedures and maintain log of incoming supplies and delivery schedules

Atlantic Health, Morristown, NJ

Human Resource Assistant 3/2015 – 7/2016

● Assisted with the daily functions of the human resource department, general office, and payroll including interviewing and hiring, orientations, fielding calls, training and special projects

● Completed new hire paperwork and orientation training

● Entered new hires into payroll/human resource system

● Supported human resource management on special projects Wachovia National Bank, Livingston, NJ

Financial Center Manager 4/2007 – 11/2010

● Oversaw weekly assets for the bank in access of 1 to 2 million dollars

● Reviewed various customer accounts and troubleshoot customer concerns and inquiries

● Assisted in the preparation, maintenance, and servicing of loans which included ordering any supporting documentation from outside service providers

● Ran daily reports, and ensured financial center met monthly and yearly goals

● Facilitated team meetings and tracked recommendations for improving customer care

● Conducted employee evaluations and training and development opportunities ERIC I. D ICKERSON, SR.

Mobile: 862-***-**** * e Page 2

Ricoh Corporation, West Caldwell, NJ

Customer Service Coordinator 11/2003 – 4/2007

● Provided customer service, assuring customers were satisfied and returned for additional business

● Oversaw accounts of perspective clients

● Set up community promotions for various charities Primerica Financial Services, East Orange, NJ

Independent Financial Service Representative 9/2002 – 11/2003

● Sold and cross-sold insurance products to new and existing customers

● Met with customers and prospects to develop understanding of financial objectives and needs

● Assessed customer information and suggested appropriate product and service solutions

● Communicated with customers both verbally and in writing

● Maintained financial portfolios for various clients First Union Bank, Newark, New Jersey

Customer Relations Manager 12/1998 – 4/2002

● Created mutually beneficial relationships with key stakeholders, influencers, and decision-makers to improve customer service

● Met and exceeded outbound touch call quotas on a monthly and yearly basis

● Conducted employee performance evaluation and training and development recommendations

Professional references furnished upon request.

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