Sign in

Active Directory Desktop Support

United States
December 29, 2017

Contact this candidate


Seeking a position with a company that I can grow with in an IT administrative position and network support that will allow me to utilize my educational background, expertise, hands-on training and applicable skills.


Experience with running multiple databases as SQL Administrator

Run scripts daily and updated scripts to be sent to database teams

Created documentation for SQL Server and how to maintain the environment

Ran Notification/Alerts management and resolution such as System Outages

Manage backup, and recovery processes

Experience running multiple Unix Linux Systems

Knowledge of Sun xVM Ops Center and RedHat Satellite software

Mainly supported HP, Dell, Cisco UCS

Scheduled, coordinated and deployed server updates and preventative maintenance with limited downtime.

Expert in network security protocols, anti-virus and firewall configuration.

Proven ability to integrate old systems and databases with new software applications and advanced technology.

Maintained over 50 servers with full responsibility for 100% system uptime.

Designed, implemented and management hosted server applications.

Dynamic, proactive, multi-tasker, self-directed techno/functional professional for software support

AS/400 and server security, system backups, and system/sever upgrades

Installed, configure and support switches, routers, firewalls (Fortinet, Cisco, Sonic WALL), VPN/IPSEC connections

Installed, configured and supported a Windows Server environment (Active Directory, Terminal Services, Roaming Profiles, Exchange, DFS .

Managed and maintain Microsoft Exchange e-mail system.

Managed and maintain SharePoint system.

Managed DNS entries, DHCP scopes and other network services.

Managed and maintain VoIP phone system.

Managed secure backup functions and disaster recovery plans.

Managed user accounts, security groups, and distribution groups.

Assisted in new employee account, hardware and software setup

LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers for installations and diagnostics.

I have Experience with Packet Analysis/Packet Capturing for several clients

Experience with Cisco and Sonic Firewalls


Windows XP, Windows Vista,Windows 7, Server 2003, 2008, 2012, Active Directory,Exchange 2008, MS Office2010, Ghost Imaging Software, Windows Deployment Services, Citrix Client Dame Ware Remote Software, VNC. USMT., SQL Server, Switches, Routers, VMWare, Hyper-V.,Lync.,Microsoft Office 95, 97, 2000, XP, 2003, 2007, 2010, 2013, 2015

Windows XP Professional

Windows VISTA Windows 7,8, 10 Windows 2000 & 2003, 2008 R2& 2012 R2 Server

Novell GroupWise 4.1 & 5.5 Novell Zen Works 1.1, 2x & 3x Novell Netware 3.12, 4x

Lotus Notes R 4.5.6 DHCP Servers Windows 2K3/2K/NT 4.0

Cisco Routers and Switchs

Server & workstation Hardware repair and Support

HP, Lexmark, Epson and Genicom […] Visara […] Printer support and repair.


MCSE A Plus, MCSA Net Plus

Professional Experience

Tyco Fire & Security, Birmingham, AL November 2014 – Present

Technical Analyst

Support and deploy security related technologies including firewalls, VPN's, access lists, intrusion detection systems, packet analysis/packet capturing, setting up user accounts, permissions and passwords.

LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers for installations and diagnostics.

Build, configure, and troubleshoot campus networks and use remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs.

Support enterprise wide networked security systems, Access Control Systems, and Video system

Experience with Honey Well ProWatch, Lenel Onguard, Honeywell Prowatch, Genetec Security Center, Avigilon Video or Access Control, Facility Commander, Software House C-Cure, Hosted Kantech Access Control or local system

Perform technical troubleshooting remotely and data entry environment.

Install, configure, and troubleshoot LAN/WAN based video surveillance and security systems.

Explain physical layout and functionality of hardware to guide the technician through the installation & repair of such equipment.

Support Microsoft Network Server, SQL database, MS-DB and DBA.

Synergis-- Birmingham, AL Contract March 2013 to November 2014

IT Support Specialist

Performed regular system backups and recovery procedures,

Lease Term swaps of desktop, laptops and printers

Troubleshooting and repair of desktops, laptops, and printers

Configuration of Mobile devices including iPhone, i Pad, Android, Blackberry

General Customer Service as it pertains to users including training on applications and equipment

Contacted vendors for technical support regarding units currently under warranty

Secondary configuration of servers for user requirements

Assisted with conversion from Analog to Digital Phone system

Contribute to the implementation of OS deployment using MDT and SCCM OSD.

Troubleshooting, and provisioning of mobile phones and tablets (Both IOS and Android).

Provide 2nd tier support for desktop issues including both proprietary applications and various windows based applications

Troubleshoot application issues with MS windows 2000, XP and Vista operating systems, MS office suite XP, 2003, and 2007, Symantec and McAfee anti virus, etc.

Assist users in the setup of air cards, printers, wireless networking, VPN, blackberry devices, and network connectivity

Diagnosed problems with PCs and ordered and installed the proper part to resolve the issue. This involved researching part numbers and interpreting technical manuals.

Manage ongoing installations and provide support for existing wired and wireless networks

Experience with Server Maintenance, Server Installation on Dell Servers, Cisco Servers

Implemented VPN to increase access to corporate network for remote users and remote locations

Supported remote access using VNC, WebEx, go to assist, Terminal Services, Citrix, etc

Managed user account moves, adds, changes, and deletions for domain and network applications.

Created File Servers, Windows Update Servers

Scheduled and performs software installations and upgrades to operating systems and software packages

Department of Veteran Affairs- Tuscaloosa, AL Contract August 2012 to February 2013

Help Desk Technician

Provided Tier I support services for end-users, which can include VIP users.

Speak with the end user, capture and record issues, and resolve them over the phone or escalate the trouble ticket to the next tier.

Supported Software platforms included Microsoft software suites, unique applications; HP and Dell laptops, Dell desktops and hand-held devices

Trouble tickets captured, resolved, and closed using the Remedy ticketing system.

Followed the defined SOP of trouble ticketing, ticket escalation, notification and ticket resolution.

Handled an average of 50 calls a day, High Call Day around 90 calls a day working an High Call Volume.

Realty South Contract April 2012 to July 2012

Help Desk Technician

Answer Help desk calls

Reset Computer Passwords and Exchange 2007/2010

Reset User Passwords in Active Directory

Setup Wireless on laptops and desktops, Setup Email on Smart Phones such as Blackberry, Android Phones, I Phones, Window Phones

Setup Email Accounts through Exchange 2010 on Desktops, Laptops, Macs

Experience using VNC, Dame ware to remotely log into the user Computers

Experience using Log me in 123 for diagnostic user computers problems

Supported Active Directory 2008R2 Domain - 1,000 users

Exchange 2010, DHCP, DNS, WINS, Group Policy

Set up and repair printers

Network configuration, monitoring and maintenance

Performed analysis and troubleshooting for Dell servers, Cisco Servers, Virtual Servers, Setup File Servers

BBVA Compass Bank August 2011 to October 2011

Help Desk Technician

Provide support for 10,000 end users

Average between 80 to 100 phone calls daily

Reset Computer Passwords through Active Directory

Create Help Desk Tickets using Remedy Ticketing System

Used Log me in 123 to get remote access to all users computer

Ascendis IT Solutions Contract December 2010 to January 2011

POS Technician

Installation of POS Systems at Target

Installation of hand held scanners, flatbed scanners, flatbed monitors

Removal of POS Systems from Target Store

Kforce Contract February 2010 to October 2010

Desktop Support Technician

Removed Desktops and Laptops from Networks using Active Directory

Used Ghost Imaging Software to install new images of Windows on Desktops and Laptops.

Perform desktop hardware and software troubleshooting, diagnostics, repair, testing and upgrades

Log, document and close customer incidents/requests through call tracking software and in accordance with established procedures.

UBS Peak Systems Contract October 2009 to January 2010

Desktop Support Technician

Removed Computers from the network

Used Ghost imaging software to add new software to the computers

Installed Local Printers, Network Printers

EBRY IT January 2009 to September 2009

Desktop Support Technician

Removed Computers from the network, rename the computers under certain Domain Name

Experience with Active Directory, Exchange 2010, MS Office 2007, 2010,

Ghost Imaging Software installations

Using Malware Bytes, Spybot to get rid of malware and virus from computers

Mitchell Wayne Technology May 2008 to October 2008

Help Desk Technician

Break Fix, Refurbished laptops, desk stations, test stations, and various computer components.

Supported basic computer problems, network printers, Citrix

Utilized Auto Task Ticketing System, averaging 80-100 tickets a day.

Supported Windows XP, Active Directory, Exchange, Outlook, MS Office, Malware Bytes, Ghost

Installed Network printers remotely

Supported Cisco VPN client


Strayer University 2013

Bachelor of Computer Science

Contact this candidate