Information Technology Manager

Lawrence Joiner

Denver Metro area 303-***-****

********@*****.*** https://www.linkedin.com/in/lawrence-joiner-621a0323/

SUMMARY

Results-Oriented IT Director who is with proven expertise in facilitating employee development through training, coaching, and mentoring. An excellent communicator and leader with a diverse extensive professional experience by partnering to create value which deliver results. Vast experience in information technology holding certifications: CompTIA Net+, INET and CCNA. Career supported by a Master of Science in Computer Information Systems and a Master of Business Administration.

AREAS OF EXPERTISE

Interpersonal/Communication

Problem Resolution

Change Management

Organization/Time management

Motivating/Leading

Training & Development

Profit/Loss Experienced

Operations Management

Counseling/Coaching

Strategic Planning/Decision-Making

Risk Mitigation

Vendor Relations

EMPLOYMENT HISTORY

Volunteer Mentor and teach at TPHD Ministries 12/2015- current

Global Business Technologies

Director of IT 7/2002 - 12/2015

Managed customer developments-- planning, design, development, test and integration. Increased profit margins for company annually.

Managed complex commercial projects with large clients and aggressive schedules; improved overall work by completing work on time and within budget of the project plan, used PMI principles.

Partnered closely with team to hire, mentor, coach, train and manage the team and individual performance and objectives metrics consistent with the corporate strategic goals. Retention of new hires increased by 50 percent.

Managed contracts to successful completion; 100 percent of all project completed on time and within budget. Used Microsoft excels to do project plan.

Wrote security policy; created company compliance and reduced security risk from Internet vulnerability. Monitored Internet usage and conducted policy training.

Managed Projects that complete wireless network installation for small businesses, use project plan. On time and within budget for projects using project plan.

Provided technical input to statements of work, task orders, schedules, and other acquisition related documents. Provide technical evaluation in support of software product management, procurement and selection. Improved product life cycle by 25 %.

Cambridge College, Professor 7/2001 - 7/2002

Taught Software and hardware installation, Computer Networking, repair and troubleshooting.

University of Phoenix, University of Denver Professor/Facilitator 2001 - 9/2002

Taught networking class; rated as one of the top facilitators in program; used class technology to aid class work. Used Technology and group assignments augment teaching. Rated top teacher.

M2Networx, Englewood, CO

Director of IT 7/2000 - 7/2001

Software director responsibilities: Software Architecture / Development Manager, as well as consultant to Systems Test, documentation and support

Developed and implemented migration plan that maintained customer support during upgrades and new software and maintenance work. Coordinated with other departments. Improve customer satisfaction.

Developed company Internet policies that reduced non-work usage of the Internet; reduced Internet threats and non-secure company web site usage.

Responsible for information technology department for Englewood location and two remote locations with 23 people reporting to me, 3 cities. Acted as liaison between marketing company’s product and I.T. group. Help market product being developed.

Wrote core competencies for the IT organization team used for new hires and retained employees.

Managed, trained, recruited and provided career development for 23+ Engineers. Developed training plan that improved work output.

CH2MHill, Englewood, CO

Senior Manager of IT 7/1999 - 7/2000

Consistently met or exceeded all financial goals for Headquarters. Rated best in region best.

Reduced training costs by 50% while maintaining great service. Negotiated reduced training cost with vendors.

Supported the following IT Services: IT Server Management, IT Storage Management, IT Email Management, and IT Backup and Recovery.

Achieved 100% improvement in overall help desk services performance from 50%. Implemented good and best practices for Help Desk work.

Troubleshooter in complex company-wide operational functions that required broad business and information technology understanding. Worked with other functional managers to established weekly meeting to address issues using brainstorming.

Oversaw yearly budget (OpEx and CapEx), including managing the procurement and vendor management along with the implementation of new hardware and systems. Kept cost within budget.

Develop security short term and long-term roadmap and strategy, and guidance on disaster recovery and business continuity plan. Prepared by testing plan for major outages.

Spearhead Disaster recovery plan. Tested critical elements in network for failure and periodic maintenance. Created redundancy for edge routers and others network critical devices to eliminate major down time.

AT&T Network Service Division, Denver, CO

Regional NOC Manager 7/1989 - 7/1999

Managed the help desk and improved quality of service by 50% as measured by quality assurance surveys. Emphasized customer services centered principals.

Saved $25,000 by developing training in-house training and documentation used to successfully train Marketing Division Staff on work from remote sites procedures.

Negotiated maintenance contracts improving vendor quality, service and price.

Improved customer satisfaction by working with customers and Project manager for numerous complex hardware and software upgrades, resulting in receiving the quality award for providing outstanding service.

Improved productivity for union employees by 30% plus by implementing improved scheduling procedures. Managed and balanced workload.

Collaborated with global staff of 100 plus Network, Telecommunications Engineers, Project Managers and maintained excellence Support during integration of new services.

EDUCATION / CERTIFICATIONS

M.B.A Business Administration, Colorado Technical University, Englewood, CO

M.S. Computer Information Science, Regis University, Denver, CO,

B.S. Computer Science, Southern University, Baton Rouge, LA

Cisco Certified Network Associate (CCNA),

CompTIA Network+

CompTIA INet+

Working knowledge of: Windows, Linux/Unix, and Apple OS

Hardware: Cisco Routers, Compaq, Switches, Hubs, HP Computer

Software: Network Protocols, Routing Protocols, Voice Protocols

Microsoft: Outlook, Internet Explorer, Word, Excel, PowerPoint, Project, NetMeeting, and FrontPage. Netscape, Visio, SnagIt. MS OS, C/C++, Java, Scripting

Platforms: Cisco, MS Windows 2003 Server, Red Hat Linux 7.0, UNIX, MS OS, Novell Netware 3.1x

Tools: MS Office, Visio, HP Open View, Cisco Works, Remedy Action Request System 4.0.

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