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Human Resources Resource

Cleveland, Texas, United States
December 29, 2017

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Resourceful, skilled negotiator/organizer who successfully manages multiple projects and deals with people at all levels seeks operations/administration position in a growing company that values teamwork and effective leadership. Proven experience collaborating with senior management to conduct Human Resources strategic planning to support and further corporate goals. Possess broad knowledge of human resources in a variety of sectors including union and non-union environment and fortune 500 companies with many exempt and non-exempt employees. Demonstrated experience initiating cost containment strategies resulting in significant savings. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning.

Strategic Sourcing, Training/coaching

Vendor Negotiation & Management

Records Organization & Management


Competence Program Development

Team/Morale Building, KRONOS, DISA,WORKDAY

Employee Counseling

Microsoft Office Suite, SAP, Reporting

Contract Negotiations

Orientation & Onboarding

International HR


Talent Management/ HRIS

Process Improvement, Payroll, Benefits

Staff Recruitment & Conflict Resolution

Employee Relations, Labor Relations, Training


TeleTech; HOUSTON, TX 2017

Talent Acquisition Specialist TEMP

•Frequently commended in employee satisfaction surveys for being responsive, positive and collaborative in the interviewing and hiring process

•Support USA recruitment for the Global Corporate Services Division in coordinating the development of recruiter sourcing techniques and technologies Source, evaluate, and review potential candidates utilizing cold calls, job boards, social networking and internal database etc.

•Responsible for developing and maintaining a strong pipeline of qualified talent to submit to current and future client base

•Generate leads and market intelligence to enhance our future talent acquisition efforts

•Maintain relationships with candidates to gain industry knowledge and obtain referrals and company branding opportunities

•Develop networks, both internal and external, to support passive recruiting efforts

•Report on sourcing metrics and results to summarize weekly activities


Human Resource Generalist

•Administered offer letters, negotiated salaries and prepped candidates for background requirements and on-boarding paperwork.

•Post all internal jobs for all hiring managers.

•Recruited for HR professionals across various industries and company sizes for contract positions

•Demonstrated rapid adaptation to recruiting for contract positions across multiple geographies while maintaining excellent client relationship

•Utilized traditional and creative sourcing techniques, including social media, to identify candidates

•Managed the process of selection and placement of qualified candidates

•Utilized applicant tracking system to maintain and track relationships with high potential candidates for future opportunities

•Implemented and utilized cost-effective recruitment strategies to attract highly qualified and diverse candidates

•Coached Managers on recruitment tools

•Assessed recruitment trends and identified key issues to present to Business Unit Leaders and HR Business Partners

•Identified traditional and non-traditional recruitment sources

•Extended offers and negotiated with applicants

•Ensured ADA and EEO compliance

•Averaged 4 to 5 full time hires per month

•Managed 20+ hiring managers and 25-30 open requisitions

•Developed recruiting strategies with hiring managers

•Managed job postings

CITY OF HOUSTON; HOUSTON, TX 2006-2011 Talent Acquisition Coordinator

•Organized, restructured and developed an exceptional human resource discipline; established effective national.

•HR functions by reorganizing administration practices integrates data from multiple data sources, HR and Payroll databases, Excel.

•Managed 50+ administrative and service employees.

•Established high-volume service centers.

•Developed policy and procedures with compliance standards.

•Implemented unique recruitment techniques, initiatives and programs to achieve high employee retention.

•Knowledge of EEOC, FMLA, ADA, as well as other federal and state programs.

•Oversaw accounting, auditing, payroll, RFP, and inventory control functions.

•Developed and verified on-site contingency and off-site storage and backup plans.

•Refiles records, files, and storage containers in the physical record center documentation of reporting processes and designs.

•Accesses, compiles, gathers and issues requested records and information.

•Maintains accurate check-in/check-out system reporting; SAP, ADP, Access, Excel

•Coordinate over 1000 I-9 employment verification process and ensure compliance.


Operation Clerk

•Managing databases

•Assisted with reporting, tracking, and producing metrics P-File program utilizing case management tool

•Administrative practices and support

•Overseeing incoming and outgoing e-mails and faxes

•Managing vendor communications

•Managing payments for products rendered

•Maintain and update company’s organizational charts

•Physical requirements include the ability to lift 30 - 50 pounds and be on feet most of the day

•Must can operate in a total team environment

•Warehousing and manual rendering background

•Experience operating automated equipment

•Experience folding, inserting and/or collating mail pieces


American Intercontinental University- Bachelor's (BBA) - Business Administration- Human Resources

University of Houston–Downtown -MBA

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