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Administrative Assistant/Receptionist

Leesburg, Virginia, United States
December 29, 2017

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Deanna M. Beck

Leesburg, VA *****



Softthink Solutions, Herndon, VA May 2017-Present

Office Coordinator

Handle and process inquires via phone, e-mail and walk in's

Review resumes, call and e-mail potential candidates and schedule interviews

Submit background checks on completion generating offer letters, employment agreements and email new hire packet to employee and process returned documentation (Direct deposit,W-4 and State tax forms)

Review returned new hire paperwork perform e-verify and file according to company and HIPPA compliance

Process H1-B and Green card applications

Paragon Security, Herndon, VA May 2016-April 2017

Payroll Assistant

Answered general tax and direct deposit questions daily by phone and email

Sent out on and off cycle check disbursement by USPS, Fedex and UPS

Reviewed & verified information on Tax, Direct Deposit and mileage request forms for data entry into system for weekly uploading

Entered Union dues deductions in payroll system

Scanned all forms received from employee's into their electronic file daily

Assisted Manager in compiling their monthly expense report for submission to A/P

Insight Global, Reston, VA December 2015-May 2016

Office Specialist

Entered shift hours in proprietary system for payroll processing.

Gategourmet, Reston, VA August 2014-October 2015


Greeted and processed visitors and maintained the visitors log and reception area

Performed general clerical duties including assembling new hire packets, processed invoices for payment by A/P, ordered business cards, made employee travel arrangements and reserved conference rooms in the company’s scheduler

Assisted mail room with sorting and delivering company mail and packages

Provided administrative assistant and helped with special projects as needed

First Financial Security, McLean, VA December 2013-July 2014


Assisted the public in enrolling in the Affordable Care Act (ACA) health insurance and other duties

Deanna Beck

Staffing Agencies, Herndon, VA/Frederick, MD June 2011-December 2013

Receptionist/Administrative Assistant

Verified that all invoices listed on check copies were attached then scanned, named and placed in the appropriate sub file for company wide access

Filed the last of the FY 2013 Akima accounts payable invoices then prepared them for off-site storage

Provided exceptional customer service for global government contractor McDean at their Frederick, MD construction site

Greeted and announced all visitors and quests; maintained tidy reception area daily

Performed general clerical duties including photocopying, fax and scanning, modified daily foreman’s and safety reports and inputted the daily progress report for the sub contractor into the primary contractor’s database

Procured office supplies and maintained the office supply inventories, coordinated maintenance of office equipment including the plotters

Provided administrative assistance and helped with special projects as needed

Handled multi- line telephone at George Mason Mortgage and directed calls to the correct individuals

Assisted employees with general office work and processed incoming and outgoing mail and packages

Retrieved incoming mail for Fast Lane Vehicles and entered the daily bills in QuikBooks for processing by the Accounts Receivable Department

Entered invoices against purchase orders in QuickBooks for processing by the Accounts Payable Department

Provided the requested accounts payable year to date reports

Researched and verified information on Wells Fargo foreclosed mortgages for the OCC project

Prepared summary and documentation for submission for impartial review

Invertix, Tyson’s Corner, VA February 2009-May 2011

Administrative Assistant - Human Resource Department

Provided operational and administrative support in a fast- paced, high-volume environment

Assisted recruiters at job fairs by greeting candidates, providing information on current positions, and presenting candidates to recruiters with a pre-filled information form attached to the resumes to expedite informal interviews and to minimize wait times

Facilitated new hire process by sending offer letter packets by various carriers, assembled new hire packets and welcome bags, collected and distributed new hire paperwork into the appropriate folders, and audited new hire data sheets and folders for company and HIPPA compliance

Performed audits of existing employees files for HIPPA and company compliance; maintained terminated personnel files

Processed resume information requests from other departments and directed employees to resource information tools

Maintained profiles and resumes in SmartSearch applicant tracking system

The Mercer, Reston VA April 2010-May 2011


Handled inquiries from residence and outside customers; scheduled conferences, contractors, and updated the residence database

Notified residents of package deliveries and resolved resident s issues

Staffing Agencies, Herndon, VA September 2008-April 2010

Administrative Assistant

Handled multi-line telephones and directed calls to the correct individuals

Assisted Human Resources, Legal and Engineering with filing; and ordered special printing projects for SCS Engineering

Built storage and reorganized the basement files; created a database and scanned backup files for company wide access

Assisted employees and customers with general office work; scheduled conferences and processed mail and packages

Deanna Beck

Navy Federal Financial RES, Herndon, VA September 1998-January 2008

Mortgage Processing Department Specialist (2006-2008)

Reviewed documents after closing to ensure all items required were completed and accurate

Resolved issues with closing packages received back from the abstractors that were rejected by the Clerk of Courts

Calculated, prepared, and printed checks to pay relevant county recording fees and taxes after closing

Maintained and updated department database for county fees for all states; called to confirm any special exceptions

Answered e-mail requests from other departments for initial fee calculation and confirmation

Updated purchases spreadsheet for disbursement to managers, provided checks, shipping labels and packages to pre close

Title Specialist (2004-2006)

Processed lien recordings that were for collateral loans; reviewed vehicle title to ensure documentation were accurate

Handled inbound inquiries from external and internal customers on the disposition of a particular title

Responded to written requests with company forms, e-mail, and call outs; analyzed information and ascertained the best option to resolve the issue

Contacted state agencies and through mutual cooperation resolved customer’s issues which may have included requesting duplicate documentation

Telephone Service Specialist (1998-2004)

Initiated issuance of new ATM accounts; determined validity and availability of account information

Handled member complaints and inquiries and responded to questions of a more complex nature

Worked closely with management and alerted them to situations of activity that pointed to potential fraud or abuse of accounts; routed calls to the appropriate departments

Researched and analyzed account data; provided troubleshooting for customers accounts when called into the support center


Trumbull High School, Trumbull, CT

Cuyahoga Community College, Cleveland, OH

Park Ranger Law Enforcement Certificate


Microsoft Office Suite (Word, Outlook, Excel and PowerPoint)

The ability to learn new tasks quickly with an optimistic attitude toward new challenges

Customer service oriented and excellent communication and organizational skills


White House Easter Egg Roll (portray past President’s wife in character usually Mrs. Grover Cleveland)

Participated in Christmas in April (house modifications for needy families)


Provided candidate assistance for recruiting team voted top team at three job fairs

Used persuasion skills to retain accounts in danger of closing because of dissatisfaction with the institution; saved approximately one million dollars in funds in a six year period

Awarded for creative theme that generated outstanding Combined Federal Campaign (CFC) donations

Received several verbal and written compliments from Credit Union members which generated time off vouchers

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