Administrative Assistant/Receptionist
Resume:
Deanna M. Beck
Leesburg, VA *****
**********@*****.***
Experience
Softthink Solutions, Herndon, VA May 2017-Present
Office Coordinator
Handle and process inquires via phone, e-mail and walk in's
Review resumes, call and e-mail potential candidates and schedule interviews
Submit background checks on completion generating offer letters, employment agreements and email new hire packet to employee and process returned documentation (Direct deposit,W-4 and State tax forms)
Review returned new hire paperwork perform e-verify and file according to company and HIPPA compliance
Process H1-B and Green card applications
Paragon Security, Herndon, VA May 2016-April 2017
Payroll Assistant
Answered general tax and direct deposit questions daily by phone and email
Sent out on and off cycle check disbursement by USPS, Fedex and UPS
Reviewed & verified information on Tax, Direct Deposit and mileage request forms for data entry into system for weekly uploading
Entered Union dues deductions in payroll system
Scanned all forms received from employee's into their electronic file daily
Assisted Manager in compiling their monthly expense report for submission to A/P
Insight Global, Reston, VA December 2015-May 2016
Office Specialist
Entered shift hours in proprietary system for payroll processing.
Gategourmet, Reston, VA August 2014-October 2015
Receptionist
Greeted and processed visitors and maintained the visitors log and reception area
Performed general clerical duties including assembling new hire packets, processed invoices for payment by A/P, ordered business cards, made employee travel arrangements and reserved conference rooms in the company’s scheduler
Assisted mail room with sorting and delivering company mail and packages
Provided administrative assistant and helped with special projects as needed
First Financial Security, McLean, VA December 2013-July 2014
Volunteer
Assisted the public in enrolling in the Affordable Care Act (ACA) health insurance and other duties
Deanna Beck
Staffing Agencies, Herndon, VA/Frederick, MD June 2011-December 2013
Receptionist/Administrative Assistant
Verified that all invoices listed on check copies were attached then scanned, named and placed in the appropriate sub file for company wide access
Filed the last of the FY 2013 Akima accounts payable invoices then prepared them for off-site storage
Provided exceptional customer service for global government contractor McDean at their Frederick, MD construction site
Greeted and announced all visitors and quests; maintained tidy reception area daily
Performed general clerical duties including photocopying, fax and scanning, modified daily foreman’s and safety reports and inputted the daily progress report for the sub contractor into the primary contractor’s database
Procured office supplies and maintained the office supply inventories, coordinated maintenance of office equipment including the plotters
Provided administrative assistance and helped with special projects as needed
Handled multi- line telephone at George Mason Mortgage and directed calls to the correct individuals
Assisted employees with general office work and processed incoming and outgoing mail and packages
Retrieved incoming mail for Fast Lane Vehicles and entered the daily bills in QuikBooks for processing by the Accounts Receivable Department
Entered invoices against purchase orders in QuickBooks for processing by the Accounts Payable Department
Provided the requested accounts payable year to date reports
Researched and verified information on Wells Fargo foreclosed mortgages for the OCC project
Prepared summary and documentation for submission for impartial review
Invertix, Tyson’s Corner, VA February 2009-May 2011
Administrative Assistant - Human Resource Department
Provided operational and administrative support in a fast- paced, high-volume environment
Assisted recruiters at job fairs by greeting candidates, providing information on current positions, and presenting candidates to recruiters with a pre-filled information form attached to the resumes to expedite informal interviews and to minimize wait times
Facilitated new hire process by sending offer letter packets by various carriers, assembled new hire packets and welcome bags, collected and distributed new hire paperwork into the appropriate folders, and audited new hire data sheets and folders for company and HIPPA compliance
Performed audits of existing employees files for HIPPA and company compliance; maintained terminated personnel files
Processed resume information requests from other departments and directed employees to resource information tools
Maintained profiles and resumes in SmartSearch applicant tracking system
The Mercer, Reston VA April 2010-May 2011
Concierge
Handled inquiries from residence and outside customers; scheduled conferences, contractors, and updated the residence database
Notified residents of package deliveries and resolved resident s issues
Staffing Agencies, Herndon, VA September 2008-April 2010
Administrative Assistant
Handled multi-line telephones and directed calls to the correct individuals
Assisted Human Resources, Legal and Engineering with filing; and ordered special printing projects for SCS Engineering
Built storage and reorganized the basement files; created a database and scanned backup files for company wide access
Assisted employees and customers with general office work; scheduled conferences and processed mail and packages
Deanna Beck
Navy Federal Financial RES, Herndon, VA September 1998-January 2008
Mortgage Processing Department Specialist (2006-2008)
Reviewed documents after closing to ensure all items required were completed and accurate
Resolved issues with closing packages received back from the abstractors that were rejected by the Clerk of Courts
Calculated, prepared, and printed checks to pay relevant county recording fees and taxes after closing
Maintained and updated department database for county fees for all states; called to confirm any special exceptions
Answered e-mail requests from other departments for initial fee calculation and confirmation
Updated purchases spreadsheet for disbursement to managers, provided checks, shipping labels and packages to pre close
Title Specialist (2004-2006)
Processed lien recordings that were for collateral loans; reviewed vehicle title to ensure documentation were accurate
Handled inbound inquiries from external and internal customers on the disposition of a particular title
Responded to written requests with company forms, e-mail, and call outs; analyzed information and ascertained the best option to resolve the issue
Contacted state agencies and through mutual cooperation resolved customer’s issues which may have included requesting duplicate documentation
Telephone Service Specialist (1998-2004)
Initiated issuance of new ATM accounts; determined validity and availability of account information
Handled member complaints and inquiries and responded to questions of a more complex nature
Worked closely with management and alerted them to situations of activity that pointed to potential fraud or abuse of accounts; routed calls to the appropriate departments
Researched and analyzed account data; provided troubleshooting for customers accounts when called into the support center
Education
Trumbull High School, Trumbull, CT
Cuyahoga Community College, Cleveland, OH
Park Ranger Law Enforcement Certificate
Skills
Microsoft Office Suite (Word, Outlook, Excel and PowerPoint)
The ability to learn new tasks quickly with an optimistic attitude toward new challenges
Customer service oriented and excellent communication and organizational skills
Volunteer
White House Easter Egg Roll (portray past President’s wife in character usually Mrs. Grover Cleveland)
Participated in Christmas in April (house modifications for needy families)
Accomplishments
Provided candidate assistance for recruiting team voted top team at three job fairs
Used persuasion skills to retain accounts in danger of closing because of dissatisfaction with the institution; saved approximately one million dollars in funds in a six year period
Awarded for creative theme that generated outstanding Combined Federal Campaign (CFC) donations
Received several verbal and written compliments from Credit Union members which generated time off vouchers
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