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Human Resource Management

Location:
Sasolburg, FS, South Africa
Posted:
December 29, 2017

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MPHO BERTHA ROOI

910-***-**** ***

**** ******** *** **, *********, 1913

ac3ulg@r.postjobfree.com/ac3ulg@r.postjobfree.com

060-***-****/ 083-***-****

Drivers licenses Coode10

To be part of challenging environment which will harness my skills, drive the best out of my knowledge, abilities, enthusiasms and provide an opportunity to grow with the organization and strengthen my profession base.

KEY SKILLS AND COMPETENCIES

Excellent organisational and administrative skills

Proficient in using Microsoft Office applications.

A positive and enthusiastic attitude with the ability to self-motivate.

Extensive previous administrative experience of working in a HR department

WORK EXPERIENCE

First National Bank 2016-Present

CALL CENTRE AGENT

Providing advice and assistance to callers

Attempting to resolve all enquire on first contract with callers.

Dealing with a customer queries, requests, orders or complains.

Following up customer’s by calling them back.

Taking ownership on all calls and queries answered

Identifying and escalating priority issues or customers complain

Research required information for calls using available resource

Sedibeng TVET College 2014-2016

HUMAN RESOURCE TRAINEE

Maintain staff attendance register and keep records of continuous late comers

Maintain accurate records of leave approved and taken on spread sheet

Update leave requested as circumstance dictate

Assist with front desk services including screening phone calls taking minutes, making copies, filling,, and handling the appointments.

Assist with student’s registration capturing

EDUCATION

Vaal University of Technology 2013

B-TECH: HUMAN RESOURCE MANAGEMENT

Subjects passed:

Advanced Human Resource Development

Advanced Labour Relations

Advanced Strategic Management

Human Resource Management

Organisational Behavior

Research Methodology

Tsolo Secondary School 2009

GRADE 12

Subjects passed:

Mathematics

Physical sciences

Life sciences

Life orientation

English

Sotho

Geography

Vaal University of Technology 2012

NATIONAL DIPLOMA: HUMAN RECOURSE MANAGEMENT

Subjects passed:

Management of Training

Labour Law

Quantitative Techniques

Applied Communications Skills

Business Management

Personnel Management

Personnel Management

Communications

End-user computing

REFERENCE

Company Sedibeng TVET College

Contact person Mrs D.T Phuthi

Designation Mentor

Contact number 016-***-**** /073-***-****

Company Vaal University of Technology

Contact person Mrs P.I Msimango

Designation Lecturer

Contact number 016-***-****/ 076-***-****

Company First National Bank

Contact person Mr R Thompson

Designation Team Leader

Contact number 011-***-****/ 061-***-****

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Management



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