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Customer Service Data Entry, reception, cash, office admin

Ottawa, Ontario, Canada
December 29, 2017

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**** ******* ****, **********, **. K1J 8P3


Skills and Education

Effective Customer Service

Financial Management (Accounts Receivable/Payable, Cash balancing)

Computer skills (Microsoft, Office Suite including Outlook, Word and Excel)

Clerical and Administrative management

Fluently Bilingual (French, English, oral & written)

Grade 13 diploma, High school of Commerce

Interior Design & Decorating Certificate

Office Administration Certificate - ( Commerce- trade school)

Data entry


Continuously recognized for outstanding customer service awards

Numerous customer service certificates

St-John’s Ambulance first aid certificate

Fastest Cashier Awards ( from -2006 to 2017)

Health & Safety Certified member certificate


1.Metro Inc.

March 2003 to 2017

Tenure ended due to store closure

Successfully managed the customer services desk and cashier stations;

Provided client service for full spectrum of retail services including complaints, tobacco products, telephone inquiries;

Engaged as a member of the health and safety committee to ensure the health and safety of clients and employees and regular communications on all Occupational Health and Safety requirements;

Assisted in till reconciliation and prepared Garda (Security) pickup for successful deposits; and

Ensured Customer satisfaction by building instant rapport and ensuring their shopping satisfaction.

2. Market Fresh, Kanata

2001 to 2003 Company closure (bankruptcy)

Service Manager

Responsible for completing reports.

Dealt with serious complaints from customers and staff.

All money control.

Safe balancing, coin orders, reports, deposits & pick-ups.

Staff hiring, firing, training, scheduling.

Daily reports for all departments of store.

Supply orders.

Monthly staff reviews.

Ensured customer satisfaction guaranteed.

Opening of store.

Interact with clients face to face on daily basis.

3. Farm boy, Kanata

1997 to 2001


Collaborated with team members to find new and innovative ways to bring excellent service.

Processed customer transactions.

Provided clients and customers with incredible service experience.

Maintained a positive attitude with cashiers and contributed toward excellent quality of work.

Data entry.

Pick ups and cash flow to cashiers.

Motivated cashiers on daily basis.

Aided with cashiers upon difficulties.

Cash balancing, coin orders, etc.

Aided service manager with all aspects of daily routines.

Helped customers as well as staff with difficult situations.

Prioritized work.

References upon request.

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