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Senior Sales/Customer Service/Receptionist

December 29, 2017

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Ogechi Madu N./ 31

Visa Status:

Husband Visa



E-mail Address :


To take on an Integral and challenging “Role” where my knowledge of Economics and Business Administration and experience in Retail and Customer service will significantly Contribute to the overall success of the organization. Elevating company Standards, Goals and client Expectations.


Sept 2007-July 2010: Bachelor’s Degree in Economics, Commerce, Tourism and Services- West University of Timisoara, EU Romania. Concentration in Retail, Hotels, Hospitality and Customer Service. WORK EXPERIENCE:

Company : Symphony Style LLC (Regional Operator of Symphony The first Luxurious multi brand Store in Fashion Avenue Dubai Mall. Hosting Brands : Issey Miyake, Isabel Marant, Delpozo, Peter Pilotto, Zac Posen, Paula Mendoza, Christian Siriano

Temperly London ( mono brand)

Roland Mouret ( mono brand store).

Role : Senior Sales / In store Vm – Oct 2016 – Till Date Responsibilities:

• Maintaining good customer relationship, both Regular and VIP.

• Brand awareness and Good Representation,

• Product Knowledge (Fabric, story and inspiration behind the design or collection,

• Build up Customer Data base by taking their details,

• Prioritize customer satisfaction

Company : Besides Group LLC (Regional Operator managing Diesel, Fred Perry, Diesel kids, Pinko and Jigsaw Brands)

Role :Sales Executive for :Diesel – Aug 2014 – May 2015

:Pinko Italia - May 2015 – Sept 2016


• Building good customer relationship

• Brand awareness and Good Representation

• Product Knowledge (Fabric, story and inspiration behind the design or collection)

• Building Outfits, Product features and benefits

• Build up Customer Data base by taking their details.

• Prioritize customer satisfaction

• Team work and Motivation

• Receive payment by cash, check, credit cards, vouchers etc. Company : M.H. Alshaya, (Leading regional retail operator representing several international brands in UAE and Middle East).

Role : Retail Associate and Cashier – Jan. 2013- June 2014 Responsibilities:

• Engage customers in order to provide knowledgeable product guidance and sales assistance.

• Communicate current product features and benefits to customers;

• Provide administrative assistance to various departments;

• Receive payment by cash, check, credit cards, vouchers, or automatic debits;

• Issue receipts, refunds, credits, or change due to customers; Company : GTS Tourism (Global Ticket Acquisition and Travel Booking Hub) Timisoara, Romania

Role : Ticketing Agent – May 2009 - Nov. 2011


• Handled incoming calls and inquires regarding ticket availability and provide accurate and thorough information regarding events.

• Process ticket sale transactions via mail order, will-call, cash and credit sale systems.

• Follow all internal control procedures for cash handling and credit purchases, and ensure integrity of ticket distribution and accountability.

• Assist with entertainment mailings, filing and clerical functions of box office operations.

• Communicate with Showroom Host and Ushers during events to ensure ticket holders are seated appropriately and provide special accommodation if needed. Company

: Hotel Perla (4 Star Property Centrally Located), Timisoara - Romania Role

: Executive Concierge and Reception – Oct. 2008 - Mar. 2009 Responsibilities:

• Register, process, and greet customers promptly.

• Checking daily arrival list before starting the shift.

• Respond to guest requests for information about the hotel and its surroundings.

• Arrange for special services requested by the guest.

• Stay current with developments in the hotel by reviewing Service Manager’s E-log each shift and checking Information board.

• Arrange fulfillment of guest services by working with Bell staff, Housekeeping, Reservations, and Room Service.

• Follows-up and verify arrivals by updating registration cards in regards to spelling of guest’s name, address, e-mail address, telephone number, method of payment, guest’s preferences.


• Ability to identify opportunities and provide gauged solutions.

• Dynamic self-motivation with demonstrated initiative and ability to work in a team environment.

• Exceptional communicator, friendly and polite in all situations.

• Strong attention to detail and excellent customer service skills.

• Strong ethics and focus on best business practices. Role

: Part time Fashion Model, Tailor and Blogger


• Model garments and other apparel to display clothing before prospective buyers at fashion shows, private showings, retail establishments or photographer. May pose for photos to be used for advertising purposes.

• Apply makeup to face and style hair to enhance appearance, considering such factors as color, camera techniques, and facial features. LANGUAGES:

English - Excellent

Romanian - Good

Arabic - Beginner


• I was awarded the best cross over foreign student to graduate in Romanian language.

• Received award for the best Team in customer service under Alshaya LLC.

• Got an excellent 5/5 mark on appraisal for being best dressed and good representation of the brand.

• I came up with an idea that enabled my company to save loss.

• Quoted on the fashion cover page of the Gulf News paper for making a fashion statement in Dubai World cup Meydan Racecourse that took place on the 29th of March 2014.


Passionate about Fashion, Creative Art, and Crafts. Blogging about my DIY and Fashion as evident in my blog Love to travel experience and learn different culture

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