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Customer Service Full Time and any other fields that will match my ski

Johannesburg, GP, South Africa
January 01, 2018

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Cover Letter

I am an ambitious person a go-getter who doesn’t give up easily.

I am not afraid of challenges instead I take them as an opportunity to learn and become better.

I can work well as an individual and within a group.

I am a career orientated individual; I am self motivated and I have got self discipline.

I am confident and dedicated towards everything I do.

I am goal driven; I am reliable, responsible and honest.

I have done a Learnership Programme in Marketing research with SETA through Quest. Year: 2008-2009

I did field work as well as part of the research for quest

I have also done data capturing.

Any documentation or qualification will be forwarded on request

Personal Details

Surname : Twala

First Names : Alice Matropo

Gender : Female

ID Number : 860***-****-***

Home Address : Block 113

No 10-17th Avenue



Cell No : 072******* /071*******

Home No : (011-***-****


Marital Status : Single

Home Language : Zulu

Nationality : South African

Criminal Record : None

Health : Good

Dependant : 2

Language Ability

Speak : English; IsiZulu, Sesotho and Tswana

Read : English; IsiZulu and Sesotho

Write : English and IsiZulu


Hobbies : Listening to music & singing

Sport Activities : Athletic, soccer & tennis

Secondary Education

High School Attended : Mitzvah School-United Sisterhood

Qualification Obtained : Grade 12

Matric Subjects : English



Business Economics



Year : 2003

Tertiary Education

I did computer studies at Boston City Campus

Year 2005-2007

Educational Qualifications

I have attained a Diploma & a Certificate in computer studies.

I have also attained an NQF Level 4 Qualification in Marketing Research and a call centre Certificate.

Computer Skills Call Centre Skills

oWindows XP


oIntro to PC

oMS Access 2003

oMS PowerPoint

oMS Word 2000 Level 1

oMS Word 2003 Advanced

oMS Excel 2000 Level 1

oMS Excel 2003 Advanced

oGeneral Office Practice

oUnderstanding the Internet

oOutlook Express & Internet Explorer

oIntroduction to Programming

Inbound Call Centre Training

oTelephone Etiquette

oCommunication Skills

oInbound Call Management

oBasic & Advanced Customer service

Outbound Call Centre Training

oSales Training

oDebt Collecting

oNegotiation & Assertiveness Skills

oQuestioning & Listening Skills

oCross Selling & Up Selling

Work Experience

Company Name Position Held

Grinpal Customer Service and Data capturing Year 2011

C2D Events coordinator Year 2012-2013

Expressive promotions Promoter Year 2014-2015

Afri-city Summit Ushering Year Nov-Dec 2015

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