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Customer Service Administrative Assistant

Pottsboro, Texas, United States
December 31, 2017

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Tami Curry Pilkilton

P.O. Box ***

Pottsboro, TX 75076

Phone: 903-***-****


Gainesville State School

**** ** *** ***********, ** 76240

940-***-**** ext. 244

September 2007 - Present

Educational Aide III: Educational Assistant in any subject area needed. Maintaining Multi-Disciplinary Team Meeting folders, and data for weekly student reviews with Caseworkers, Program Specialists,

and Teachers from Education.

Print out paperwork for MDT Review meetings, TABE Exception reports, individual class assignments, quizzes, or Project Based Learning projects. MDT weekly reviews, TABE testing paperwork, SAS reports to use for individual classes or for testing purposes and for documentation purposes.

Long term classroom teacher for Algebra 1. Maintaining classroom management, gradebook: attendance, grades, report cards, Multi Disciplinary Team reviews, update folders. New placement folders, as well as SPED and ESL folders on students enrolled in these services.

TABE Administrator for Math, APEX Credit Recovery Instructor, and College Proctor for Spring 2014.

Daily correspondence with College Professors for student assignments and completion of class with grade reports.

Maintain all MDT folders, and information contained in these folders for each student on Campus. New placement folders for students, as well as SPED and ESL folders on students enrolled in these services.

Taught Science in a classroom setting, IPC and Biology. In charge of data and spreadsheets for P.L.C. Professional Leadership Committee. Grading all paperwork, awarding credits, maintaining classroom management.

Responsible for the Multi-Disciplinary Teamwork paperwork.

Individual Education Plans, Special Education Accomodations and Modifications files on each student, Behavior Report entries,

Gradebook in ITCCS, Credit Recovery on E2020,

Texas Adult Basic Education testing, entering M204 data, GED database tracking, TABE Score report spreadsheets. College Proctor for college eligible students, maintaining grades and correspondence with College Professors. Computer data entry for other entities, in addition to teaching in class room. Updating 4 Year Plans, and reviewing Transcripts, completing Attendance and coding of absent students, training new Science teacher with paperwork: data spreadsheets, Gradebook, Multi-Disciplinary Team Data.

Taught College Classes in afternoon, and administered TABE tests in the morning, for Reading and Math. Pre-GED work for students taking the GED.

Educational Aide II : Teaching all subjects, performing office and library duties. Organizing state mandated testing such as GED, TABE, TAKS and completing schedule changes. Update of spreadsheets for TABE, GED and schedule changes. Updating of spreadsheets for TABE. TABE Math prep one on one with students preparing for TABE and GED tests.

Library Aide, and other various projects as assigned.

Taught in Science class consisting of IPC and Biology. During these two teaching assignments, I was responsible for ARD paperwork, IEP's, and ESL paperwork for individual students, as well as report cards. Daily documentation with Caseworkers, and Program Specialists concerning student behavior. College Proctor for Spring 2010, Spring 2011, Spring 2012.

Denison Independent School District

120 Rusk Denison, TX 75020


August 2006-2007

Substitute Teacher and Clerical Aide teaching in all subject areas, and library aide, as well as office aide.

Pottsboro Independent School District

Hwy 120 Pottsboro, TX 75076


August 2006-2007

Substitute Teacher and Clerical Aide teaching in all subject areas, and library aide, as well as office aide.

Sherman Independent School District

P.O. Box 1176, Sherman, TX 75090


August 2006-2007

Substitute Teacher and Clerical Aide teaching in all subject areas, and library aide, as well as office aide.

Client Services, Inc.

Hwy 75 South Denison, Tx 75020 (business closed)


Collection based calling, setting up customer call lists, promoted to Training Coordinator and HR Specialist.

Responsible for Training new collection associates, and for completing all HR paperwork for new hires, terminated employees, and monitoring calls when there was a question about the validity of the phone call to collect, or verifying new hires past employers.


Hwy 75 S, Sherman, TX 75090

903-***-**** (plant closed)

January 1997- April 2001

Process Engineering Tech/Statistical Process Control Tech / Chemical Vapor DepositionTechnician

Chemical Analysis Technician: Titrations, and Calculations of chemicals.

Analysis updates of spreadsheets. Data downloads for shift passdowns.

Monitor use of chemicals for SMS Cleanliness in Process Fabrication.

Computer Graphing (Statistical Process Control), printouts to supervisor

at the completion of each shift.

Inventory for Metal Contamination Lifetime Testing, TRXRF metals

Testing and Statistical Process Control.

Chemical Vapor Deposition processes monitored daily, Engineering tests

completed per project as assigned by Engineer.

Special tool upgrades on SMS cleanlines and Chemical Vapor

Deposition tools per Quality and Customer Specifications.

Process testing for engineers on different process projects. Excel spreadsheets, testing specifications and requirements for Quality Control and Quality Assurance in the Chemical Lab, and in the QA/QC Inspection Lab. Passdown to 2nd shift everyday. Work overtime to run Engineering tests for new tanks, and new production runs.

JD Turner and Associates

HWY 120

Pottsboro, Texas


Insurance binders, customer service and telephone calls as well as typing up binders for coverage and faxing to customers.

Ag Processing, Inc.

1405 W. Washington, Denison, TX 75020 (plant closed)

November 1990 – September 1995

Administrative Assistant for Quality Assurance/Quality Control Lab Manager

Coordinate Lab Analysis Sheets/Shipments to customer daily.

Inspection of lab analysis for customer specifications.

Track shipments of oil samples for new customers. Track

Monthly inventories of all lab, office, and computer materials.

Quarterly reports for all Plant departments (Refining, Water,

Deodorization, Hydrogenation, and Crude Oil Settlements).

Figure Settlement Losses for all Refining Departments weekly/quarterly

Monthly downloads to customers of oil shipped with analysis.

Spreadsheet files updated daily (Lotus 123, Excel, Microsoft Word)

Operate switchboard /fax/copier/printers. During lunch I would answer switchboard if all managers were in meetings.

Deal with the Kosher Certificates and FDA regulations.

E-Systems,Inc. / L-3 Communications

Majors Field, Greenville, TX 75401 903-***-****)

June 1986-October 1990

Senior Quality Control Methods Analyst, Statistical Process Control Technician

Trained other managers on SPC charting, and graphing.

Analysis and Titrations of Plating Shop chemical baths.

Maintain Integrated Software for analysis from titrations.

Inspection of Electronic Circuit Boards surface layers and internal layers

Inspect raw Copper laminate material for production of Printed Circuit Boards.

Continuity Testing of Printed Circuit Board Prototypes.

Anodize/Alodine processing of metals for strength and heat resistance.

Etching Process of Circuit Boards for inspection of copper plating.

Soldering of circuit boards for strength testing of internal circuits.

Electron Microscopic Inspections of Printed Circuit Boards in Epoxy

Resin, before production of Prototype Circuit Boards.

Maintained filing of resin PCB’s for future reference or for customer tours

in plating shop.

Education: Southeastern Oklahoma State University May 9, 1997

Bachelor of Science, Biology (major)/Psychology (minor)

Special Training in HAZMAT, Statistical Process Control Graphing,

Statistical Process Math, and other Hazardous Chemical Handling.

Educational Aide I, II, III Certifications.

Denison High School Diploma Rec’d: May 28, 1982


Diane Gibson 940-***-**** Teacher

Sheri Hodge 903-***-**** Teacher

Beverly Sumners 254-***-**** Counselor-Asst. Principal-Principal

John Clendening 903-***-**** Teacher

Henry Thomas 940-***-**** Coach- Teacher

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