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Customer Service Manager

United States
December 31, 2017

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Laura Reeves

**** **** ******

Galveston, TX ****0


Stone Meadow Homes/ Savannah Plantation HOA


Rosharon, TX

October 2015

Stone Meadow Homes/Savannah Plantation Home Owners Association Manager Current Employment Duties Include:

Reporting directly to the VP Accounting & Asset Management and working as needed with the CEO. The ACCOUNTING & ADMINISTRATIVE ASSISTANT duties are as follows:

OVERALL - Work closely with the VP Accounting to ensure smooth administrative and financial operations of the business including accounts payable, accounts receivable, invoicing and monthly financial close. GENERAL BOOKKEEPING - Assisting in performing daily, weekly, and monthly routine accounting/bookkeeping tasks include standard postings to G/L, and manual check processing.

PURCHASING - Performing lead tasks for all Company purchasing: purchase order management, entry into Brix, and maintaining detailed communications with internal and external customers and vendors.

ACCOUNTS PAYABLE - Processing Company AP including credit card expenses & payments, reconciling A/P to balance sheet, preparing weekly list of vendor payments to process, and gathering invoice support for monthly credit card statement.

HOME OWNERS ASSOCIATON MANAGER – Accounting, Customer Service, Invoicing, Data Entry, Spread Sheets.

Invoice for the Utility/Water Company.

CALENDAR - Maintain the corporate calendar.

Scheduling clients and preparing supporting documents. OFFICE MANAGEMENT - Manage office building related matters. Ensure the office is constantly in presentable order for our clients and any other visitors. SUPPLIES - Order office and kitchen supplies and stock supplies. CLERICAL - Assist accounting with filing, scanning and other administrative tasks. RECEPTIONIST BACKUP/OTHER - Cover the front desk or perform other office duties as assigned. Following applicable safety and standard operating procedures Innovation Builders, Texas

Warranty Coordinator

March 2013 to July 2013

Warranty coordinating, Administrative assistant, Purchasing. Answer calls from home owners and schedule with vendors for warranty item that need to be repaired.

Check emails from home owners and vendors follow up on all warranty and keep up with logs /warranty tracking


Process bids and compile for purchasing manager.

Filing, open and distribution of mail to the accounting department. Make warranty binders, preparation for closings, warranty letter, welcoming letters, order new home owners

basket, order office supplies, order stamps, organization of all office supplies and all filing, save files into share

drive, update contact list.

Go to closings at then Title Company and meet the new home owners and welcome them and give a

presentation of the warranty on their new home, warranty book. Deliver closing paper work to the title company.

Republic Services, Texas

Scale operator

May 2010 to February 2013

Reviews incoming loads into the transfer station and determines most appropriate solutions for proper disposal in adherence with HS&E guidelines. Prepares billing documentation and processes payments received. Prepares daily balance sheet reconciliation reports Pioneer Paper Stock of Texas

Accounting Clerk

July 2007 to March 2010

Data entry, grade paper, add tally sheets of loads received, enter pricing for each vendor monthly, pay out to customer monthly by entering into Mas90, answering calls from customers and faxing info on pricing and any question on their payments and pricing, customer service, responsible for server daily, bank-cash runs for company or customers, entry of driver trip sheets daily, entry of all checks into Mas 90, fax customer recaps, update monthly and daily charges for cash customers, check manager report to check all pricing and equipment and grades for each customer and corrections and - weights if needed. Close out month end tally out each customer and deductions for fuel print checks and mail out payments with invoice and filled, set up new vendors in Mas 90, order phones for company employees, also dispatching, and Multiple phone lines.

Start Trucking, Texas


August 2005 to June 2007

Customer service, Intermodal sales, data entry, heavy filing, general office duties, software exp.Central

Dispatch, map & streets programs, Bank deposits, Performed dispatch duties to send drivers on their routes

daily, Contact the rail road to set up the container pick-ups for the driver. Pioneer Paper Stock of Texas


July 2001 to June 2005

Heavy scheduling with customers, customer service, software windows 2000 excel, Micro soft word, Mas90,

scale house, inbound and out bound, pay -scale customers, work with sales on all updates on new

accounts, google maps, map quest, heavy customer service working with customers to help with all their

concerns and pickups, Enter drivers trip sheets, Dot, working with shipping manager on in bound and out bound loads, work with parts manager, work with mangers on all the trailers to be loaded and type out the bill of lading, send out trailers to be fixed schedule with the tire companies and the trailer repair companies, Balance

money daily. Maintain vendor master listing and pricing, Prepared month end reports for each customer and mail out invoices.


De Soto High School

High School Diploma


MAS 90 (8 years), Data Entry (10+ years), Customer Relations (10+ years), Customer Service (10+ years), Outlook (10+ years), Word (10+ years), Invoicing (8 years), Billing (8 years), Computer Skills (8 years), Excel (8 years), Event Planning

(10+ years), Filing (10+ years), Fax (10+ years), Logistics (10+ years), MS Word (8 years), Sap (8 years), Team Player (10+ years), Vista (8 years)

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