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Customer Service Accounting

Brampton, Ontario, L6S 2P2, Canada
December 31, 2017

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Sandra Ward

Cell: 647-***-****

I am searching for an opportunity to apply my skills and training and contribute to a company’s growth. I believe that while academic training is necessary to establish a good foundation, it is not enough in today’s highly competitive market.

As a result, I have worked consistently to add to my college education with practical experience in the fields of accounting, auditing, payroll, administration and customer service, equipping me with an extensive set of skills and training.

I have the qualifications that will make me an asset to your company:

Accounting/Auditing/Payroll:Graduated with honors in Accounting and Payroll diploma program at Everest College.

Investigative/Analytical Skills: Adept at reviewing/researching/analyzing data, accounting books, financial statements, to reconcile discrepancies and balance reports. Flexibility to meet all challenges and arrive at creative solutions.

Computer Skills: Skilled in using Microsoft Word to create documents, correspondence; Excel, to produce spreadsheets. Knowledgeable with accounting software’s such as QuickBooks to enter day to day financial transactions and produce financial reports. Demonstrated proficiency in learning new applications quickly.

Proven Customer Service, Communication, Organization and Interpersonal Skills: I have developed excellent interpersonal skills over the past 15 years. This includes oral and written communication to liaise with all levels of management, staff, and clients, both internal and external with professionalism, tact and diplomacy. Superior customer service skills, cultivating and maintaining positive relationships while relaying adverse information. The ability to organize my daily responsibilities to ensure maximum productivity.

If you need a highly motivated professional who adapts to new concepts quickly; has a willingness to learn; offers the skills and confidence to succeed, I would welcome an interview. Please do not hesitate to contact me at the number or email address provided above to arrange a mutually convenient time.

Thank you for your time and consideration.


Sandra Ward

Sandra Ward

Cell: 647-***-****

Summary of Qualifications

I am a self-motivated professional who balances a superior customer service approach with creativity in problem analysis and solutions. I possess effective oral and written communication skills along with a high level of autonomy to work well within a team environment as well as independently.

Banking,Customer Service and Community, Administrative

Reviewed and assisted in preparation of new client applications for investment vehicles. Calculated, prepared and transferred funds electronically in excess of $1 million ensuring accuracy and timeliness to cover expenditures and budgetary needs for 23 branches.

Provided quality customer service to clients at front counter, responding to general inquiries in person, by phone and email both externally and internally.

Processed office accounts payables and receivables as well as principal and interest cheque runs to ensure payments were made on time and correctly. Prepared and filed Electronic data transfer tapes,

Took minutes during staff meetings

Planned and organized desk/field audits from researching client/vendor and initial contact to preparing audit reports, ensuring all supporting documentation is provided and presenting findings to the vendor or their representative.

Ability to interpret and apply relevant legislation, regulations and related policies and procedures gained through Employer Health Act training.

Compiledand sorted documents, reviewed/analyzed financial statements, prepared a variety of correspondence and reports using Microsoft office Word. Proficiency in word-processing to operate tracking and electronic scheduling software such as Wizard.

Supervised staff at Control Branch ensuring daily work was completed as scheduled; ensuring daily and weekly deadlines were met.

Supervised staff at private senior’s supportive lodge ensuring resident needs was met, maintaining adequate supplies so that the facility operated smoothly and within budget.

Drafted policies and procedures to cut down on the unintended use of investment vehicles as chequing accounts and to ensure residents of Crescent Hill Place and their families were informed of their rights and responsibilities.

More than 15 years experience handling client and staff complaints and enquiries from 23 branches on a daily basis providing options, solutions and information in a timely manner.

Updated/maintained/retrieved client data ensuring completeness and accuracy.

Liaised with all levels of staff, management, clients and customers going above and beyond the call of duty to meet their varied needs and requests.

Worked/volunteered with the elderly, mentally challenged and handicapped aiding them in their every day needs such as errands, hygiene, housekeeping and companionship.

Work History

Crescent Hill Place, Brampton, Ontario 2002-present

Administration, Intake Clerk

A-Supreme Nursing & Home Care Services Inc. Toronto 2009-2014

Data Entry/Junior Bookkeeper and Staff Coordinator

Ministry of Finance Mississauga 2002-2006

Field Auditor Trainee

Province of Ontario Savings Office, Oshawa, Ontario1988-2002

Senior Accounting and Expenditure Representative

Control Branch Administrator

Customer Service Representative/Teller


EverestCollege, Brampton, Ontario 2007-2008

Accounting and Payroll Administrator, Diploma with honors (PCP)

SenecaCollege, Scarborough, Ontario 2005

Accounting Auditing 1

Ministry of Finance 2002

Legislative training –Employer Health Tax

CentennialCollege, Scarborough, Ontario 2000-2002

Business Administration-Accounting, Diploma


References are available on request.

Contact this candidate