Customer Service Microsoft Office
Resume:
SYLVIA PRITCHARD
Phone: 682-***-****
Email: *********@*******.***
OBJECTIVE: Utilize my skills, and education in a team effort to facilitate the work flow.
EDUCATION:
DEGREE: AA Liberal Arts - KD College
CERTIFICATION: Paralegal
CERTIFICATION: CompTIA Network, CompTIA Security+
EDUCATION: KD College, New Horizons Computer Learning Center SKILLS:
. Ability to write and speak Spanish
. Proficient with Windows, Word Perfect, Microsoft Office, Excel
. 10-key, scanners, copiers, fax machines
. Strong computer experience.
CORNERSTONE: Currently available; on contract
07/2017 - Texas Health Resource
Medical Records - Indexer
05/2017 - Tarrant County Elections Tier One CSR
06/2017 - Tarrant County Elections Tier One CSR
.Tier 1 troubleshooting
.Customer Service
KROGER
01/2012- 02/2016 -Cashier
1-800-***-**** Code: 87843
.High Volume Bilingual direct customer service
. Received payments by cash, check, credit cards, vouchers, or automatic debits
. Issue receipts, refunds, credits, or change due to customers
. Assist customers identify prices of products
. Tabulated bills using calculators, cash registers
. Used hand held bar code scanners
. Utilized scanners
. Customer service was premier, greeted customers entering establishment
. Balanced cash drawer at end of shift
HOME DEPOT
06/2013- 02/2014 - Cashier
. High Volume Bilingual direct customer service
. Received payments by cash, check, credit cards, vouchers, or automatic debits
. Issue receipts, refunds, credits, or change due to customers
. Assist customers identify prices of products
. Tabulated bills using calculators, cash registers
. Used hand held bar code scanners
. Utilized scanners
. Customer service was premier, greeted customers entering establishment
. Balanced cash drawer at end of shift
DEVCON CONSTRUCTION INC.
3023 S. University Drive
Fort Worth, Texas 76109
April 2000-December 2011
OFFICE MANAGER-ADMINISTRATOR:
. Processed accounts payable, accounts receivable, petty cash accounts, reconciled accounts
. Listen to and resolve customer complaints
. Hire and trained personnel
. Provided employees with guidance
. Plan and prepared work schedules
. Implemented corporate and departmental policies
. Evaluated employees’ job performance
. Resolved any discrepancies with account receivables
. Customer service in English and Spanish assisting vendors, employees, subcontractors
. Researched deeds, processed lien waivers, requisitioned supplies, contract analysis
. Typed, composed, and edited correspondence
. Processed purchase orders
. Transcribed minutes
. Monitors subcontractors draws for payment processing and maintained files
. Scheduled meetings, appointments, travel arrangements, and accommodations.
TRANSOUTH FINANCIAL CORPORATION
2001 North Beach Street
Fort Worth, Tx 76103
March 1998-April 2000
CALL CENTER COLLECTION SPECIALIST:
. High volume automated inbound / outbound calling queue negotiated with customer to update their delinquent auto loan account
. Bilingual customer service
. Processed front end delinquent auto loans
. Maintained details of payment arrangement in electronic file of customer, ensuring the integrity of corporate guidelines
. Knowledgeable in state and federal regulations
.Skip tracing
.Advised customers of necessary actions and strategies for debt repayment
.Located and notified customers of delinquent accounts by phone
.Arranged and established payment schedules, contingent upon customer’s financial situations
Contact this candidate