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Information Technology, Business Analysis

Scranton, Pennsylvania, United States
December 27, 2017

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*** *** ******, ********, ** 18507 Ph. (570) *** ****


Master of Science, Management Information Technology Grad- Dec 2017

Rutgers Business School Newark, New Jersey GPA- 3.78

Bachelor of Engineering, Information Technology Aug 2012

University of Mumbai, India


John Wiley & Sons, Data Research Associate (Data Governance& Analysis) May 2017- Present

Generate weekly customer data quality monitoring reports using IBM Cognos BI and managed daily customer data corrections provided through daily error report.

Responsible for contributing to the overall accuracy, completeness and data validation, management and timeliness of global customer data using Informatica Master Data Management (MDM) Tool.

Extract the data using Oracle SQL Developer, evaluated the customer data using Excel and Qlikview, and created dashboards for reporting the data.

Perform manual updates to data to fulfil the business requests and ensure adherence to Wiley’s data governance entry policies.

Manage and maintain data cleansing and governance in Enterprise customer data systems, including merges and hierarchy maintenance.

Deloitte Consulting USI, Business Technology Analyst June 2013-July 2015

Managed various project lifecycles for clients using Project Management Tools. Documented, analyzed and designed the User Interface (UI) for Kentucky Dept. of Medicaid Service’s client enrollment.

Analyzed functional/business requirements to elicit data related to beta data and integration mapping across disparate clients for the applications and performed gap analysis of business rules, requirements & process flows.

Documented and analyzed the functional specific requirements of multiple clients under discrete business domains with small focus groups to validate the processes and data mapping.

Performed User Acceptance Testing (UAT) for compatibility of the prototype UI application across multiple devices, browsers and developed reports and coordinated actively with the onshore/offshore teams, development teams, design teams for development and changing needs, for the California Child Welfare project (Deloitte Digital).

Designed front-end wireframes, screen mockups, business process flows, activity diagrams, normal flows, alternate flows, exception flows and fields and controls

Performed system and regression testing to support quality assurance, deliver high customer satisfaction and periodically interacted with the onshore team regarding the progress of Tennessee retirement project module


Tools: Informatica MDM, IBM Cognos BI, Qlik View, RStudio IDE, Rodeo, IBM SPSS, Tableau Visualization, Google Analytics, Microsoft Test Manager, Microsoft Foundation Server TFS, Selenium, Bugzilla, QTP

Technical: R programming, Python, MSSQL, Oracle SQL Developer, MS Access, Pivot Tables, Advanced MS Excel, MS Word, MS PowerPoint

Certification: Google Analytics, ISTQB Foundation level


Data & Marketing Analytics Fall 2016

Developed a Voice of Customer (VoC) survey and performed data analysis to survey, analyze and recommend for general merchandise retailers brand positioning by developing perceptual maps using SPSS.

Performed marketing research and data analysis to gauge the overall customer satisfaction using sampling plan and statistical analysis to determine the attributes that drive the success of building brand image.

Performed data analytics on IMDB movie dataset to predict greatness of the movie using predictive modeling techniques and data visualization without relying on the critic’s review.

Used collaborative filtering recommendation methodologies and algorithms of Netflix, for predicting user’s movie preferences based on user ratings for set of movies of different genres movies using database management.

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