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Administrative Assistant Customer Service

Location:
Raleigh, North Carolina, United States
Posted:
December 27, 2017

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Resume:

SUMMARY

Dependable and self-motivated team player with strong administrative and customer service background is ready to serve in a mid-level support role.

EXPERIENCE

Customer Relations Specialist & Marketing Agent 2013 – Present

1-800- PACK-RAT Wake Forest, NC

Answer customer phone inquiries regarding services and pricing.

Assist customers through process to determine best method of move and providing cost differences.

Process customer request by accurately entering order in ordering system.

Communicate and coordinate with internal departments to arrange for pickup and / or drop off of containers

Communicate with customers via telephone and email providing assistance regarding the status of their request for service

Maintain a variety of reports related to surveys and social media feedback

Designated as individual who successfully handles “escalated” calls and as a result has an exceptional rate of customer retention

Selected to design and establish new procedures in the Customer Relations/Service Department which included customer surveys, social media reports and data building

Attend quarterly business meetings and provide input on improvements to quality of operations.

Answer telephones and transferred calls, screening for information to best direct call

Administrative Assistant to CEO 2010 -2012

Birthchoice Raleigh, NC

Provided comprehensive general administrative support to CEO and center which included:

Maintained office files so that information was always easily retrieved

Kept calendar for CEO and staff

Greeted visitors and clients

Distributed mail to appropriate staff and opened and processed general mail

Made copies and faxed documents

Helped plan and coordinate special events for center

Assisted in marketing efforts for center through mailings, ads and flyers

Responded to phone inquiries and scheduled appointments

Provided initial phone support to clients-in-crisis calling the center

Developed networks within the local community via cold calls which increased visibility of organization and resulted in increase in donations and other revenue streams

Compiled data for annual reports

Administrative Assistant 2008-2010

St. Thomas More Academy Raleigh, NC

Administrative support position to main office included:

Maintained student and office files so that information was always easily retrieved

Assisted headmaster with scheduling and calendar

Answered telephones and transferred calls, screening for information to best direct call

Kept accurate attendance records

Greeted visitors, students and parents

Handled payments and placed orders for student lunches

Gathered information to include in monthly newsletter (events, updates, calendar items)

Gave tours to prospective students

Processed tuition assistance applications and entered data into payment plan website

Distributed mail to appropriate staff and opened and processed general mail

Made copies and faxed documents

Responded to prospective student inquiries

Helped plan and coordinate special events on campus

Assisted in marketing efforts for school through mailings and placing ads

Teacher Assistant 2006-2008

Southshore Day School Long Island, NY

Trained and certified by school. Assisted teacher in daily activities in classroom of 2-6 year olds.

Teacher Assistant 2002-2005

Northshore Day School Long Island, NY

Trained and certified by school. Assisted teacher in daily activities in classroom of 2-6 year olds.

VOLUNTEER ACTIVITIES

Active participant in church activities and committees to include: fundraising, social event planning, religious instruction of youth, and served as coordinator on a variety of committees. Used organizational and interpersonal skills to successfully lead and / or participate in committee work.

While in NY, volunteered with several organizations for special needs children to include schools and recreational sports programs.

EDUCATION

H.S. Diploma

Franklin K. Lane H.S. New York

SKILLS

Answering phones; filing and copying; experience with Microsoft Word, Excel, and Outlook; strong organizational skills and ability to multi-task; exceptional written and verbal communications skills to include proper e-mail and telephone business etiquette; accurate data entry; pleasant and professional phone manner



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