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Customer Service Manager

San Jose, California, 95112, United States
December 27, 2017

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August Gonzalez *** N *th St.

M: 408-***-**** San Jose, Ca. 95112


My objective is to obtain a challenging, full time role with a company that will enable me to expand my strong communication, work ethic and facilities work experience to continue to build. My passion for customer service and strong military background excels me in the facilities field.


Highly skilled Facilities Manager with a diverse range of experience in planning, organizing, and directing activities concerned with the maintenance of structures, facilities, and systems

Knowledge of business and management principles involved in strategic planning, budget allocation, and coordination of people and resources

Extensive network of industry contacts among multiple functional lines – moving, vending, construction, electrical, HVAC, IT network systems, public officials, etc.

Certifications/Training – Hazmat, CPR, AED, Forklift, Hazwoper 1, RCRA Training,HAZCOM & GHS Training,Hazardous Materials/Manifest Training D.O.T. HM 126,Confined Space 16, Cal OSHA 30, Military Veteran, California Guard Card.


Facility Manager

Madison Marquette Real Estate Services, Bay Fair Center June – October 2017

Responsible for day to day operations to include, supervising three facility engineers.

chillers, boilers, vfds, fan towers, Hvac systems, contract negotiations, bid analysis, maintain all fire and life safety systems.

site support and project management, osha, epa and other regulatory requirements, operational capital budgets.

familiarity with public area and back of the house risk areas of the shopping center.

Daily inspection of property and surrounding areas.

Knowledge of operation of the shopping center.

Good customer service and managerial skills

Quality Assurance Inspector/ Facilities

Hines at Facebook July 2016 – April 2017

Responsible for extensive building inspections of all common areas including cozies, kitchens, elevators, conference rooms, floors, bathrooms, etc

Ensure that all common areas meet Facebook compliance by identifying issues as well as providing recommendations on the best way to address them

Facebook implemented a new procedure that I recommended. It was to include a sign-in sheet in the men’s restrooms in order to keep track of and identify when the janitorial staff where attending to the restrooms. This has resulted in a streamlined process to guarantee the cleanliness of these respective restrooms.

Strong customers service and communication skills which allows me to successfully manage technical and functional aspects of this role

Mentorship and on boarding of new hires

SAP, Warehouse Associate

CRP, INC. April 2015 – Feb 2016

Handled outbound and inbound shipments of automotive parts such as fluids and miscellaneous car parts. Operated scanners, computers, and forklift to pull and track orders. Stocked inventory and unloaded/loaded trucks. Worked with UPS, FED-X Systems and Conway trucking

CONTRACTOR (via staffing agencies) July 2013 - Feb 2015

Olympus Medical, Applied Materials, 3 Way Logistics, Nvidia, Olympus Medical, SAP, Oracle

Olympus Medical- SAP Associate, Supply Chain Management

Applied Materials- Hazmat Technician, contained and removed hazardous waste

Nvidia- IT Technician, disconnect and reconnect end users systems, phone deployment

3Way Logistics- Forklift Operator, Electric Pallet Jack; shipping/receiving, order selection, dock work, loading/unloading trucks

IT Tech/Mover/Cubicle Installer

Managed Solutions Mar 2011- Oct 2013

Project Management, handled computers dis-/re-connects

Equipment deployment, Server room migration

Facilities office moves and cubicle installations

Owner / Manager Feb 2005 - Mar 2007


Owned and operated a modular home company, coordinating all facets of the business, including sales, project management, foundations, permits, delivery, facilities, underground utilities, sewer, etc.

Facilities Manager Jan 2004 – Feb 2005


Managed employee moves and furniture relocations including construction and tenant improvement projects, finance, purchase order administration

Responsible for vendor Management (AC, HVAC, supplies, security, temp employees)

Oversaw implementation of security system network; and issued security cards/keys to employees


Project Relocation Manager (Contract position)

Coordinated relocation of corporate clients including employees, furniture systems, phone and network systems, equipment; and managed lease negotiations.


Facilities Manager / Acting Director of Facilities

Assisted Executive Staff with strategic guidance and project management; coordinated procurement of new facility and staff relocation from six buildings into one

Managed construction projects from lease initiation through move-in

Procured and managed the installation of telecom, data and office equipment and furniture systems

Assembled and directed project teams of architects, voice and data consultants, general contractors, cabling, telecom, off site storage and furniture vendors

Coordinated with internal telecom, IT, security, purchasing and legal departments

Managed the planning, design, and construction administration for tenant improvement projects

Established relationships with City officials, public utility and communication agencies

Completed closure and hand-off of six buildings to property management including Hazardous Materials certified building closures

Spearheaded the Safety, CPR and First Aid Training Program

Facilities Director Feb 1998 - Mar 2000

KNTV CHANNEL 11, San Jose, CA / WB20, San Francisco, CA

Managed daily building operations, with a Facilities budget of $500,000.00

Employee of the Month, September, 1999 / Member, Employee of the Month Committee

Facilitated on-site construction, office relocation, reconfiguration, additions, furniture purchases, security, break room supplies, vending machine services, equipment leases, service agreements

Safety coordinator and after hour emergency and security contact

New employee setup (space, phone service and security)

Telephone system implementation, addition of analog and digital lines

Installation of 2000 gallon diesel generator

Customer Service Representative and Mover Aug 1993 - Sep 1997


Coordinated activities for commercial and residential moving including placement, packaging, pickup, delivery, assembly and disassembly of furniture

Warehouse activities: stock, storage and forklift operation, air freight and overseas shipments

TEAMSTERS LOCAL 287, San Jose, CA Jan 1997 - Sep 1993

Warehouseman, dock worker, freight loader, forklift operator, material handler, shipping and receiving, delivery driver at various union shops including Yellow Freight, Consolidated Freight, Emery Freight, Macy’s, Emporium, UPS, Federal Express, GES, Exposition Services, JC Paper, and the Santa Clara and San Jose Convention Centers


United States Army, Ft. Lee, VA – Material Supply Specialist, Specialist 4th Class, Logistics

Honorable Discharge, Served Tour of Duty in Europe


AA (Honors), Military Logistics/Material Management, Big Bend Community, Wiesbaden, Germany

Honor Graduate Military Logistics/Material Management, US Army Quarter Master School, Ft. Lee VA

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