Technical Support Project Manager

Experience

CarolinasIT

Technical Support Specialist 04/17 – 06/17

Oversee the functionality and health of over 82 companies networks, 400 plus servers (windows 2003 through 2016) and devices using NetOp and ConnectWise.

Support users needs remotely, monitor/switches health, manage network outages, install new OS updates / application releases.

NCR

Customer Engineer 11/15 – 04/17

Project based refresh hardware / software to retail outlets.

Software and hardware support throughout Central North Carolina.

Resolve issues with NCR POS, PC, Thin Client, Servers, Self Checkout and Printers.

Diagnose clients issue, order part or replacement (if necessary) and resolve.

A.J. Fletcher Foundation

Technical Support/Project Manager – (part time - contract) 09/11 - 11/16

Managed new construction with the installation of a T1, phone system with PRI and POE network with wiring in 2 historic homes being redesigned as offices. Completed 1.5 months early and under budget.

Connected both buildings with an underground conduit for centralized IT system.

Migrated A.J. Fletcher Foundation from an Exchange/Intel environment to a Google Apps/Apple cloud environment.

Managed from procurement, configuration and corporate roll out of 70” Sharp Aquos touch screen monitors including the configuration of attached Lenovo Tiny and TV tuner.

Video Conferencing support, video/audio conferencing, sharing desktop within or out of network including internet phone speaker phones for groups.

Managed the installation of electronic and video security systems for the properties.

Managed the installation of TV’s in offices and a TV with Bose sound system and a MacMini in Board Room.

GlaxoSmithKline

Support Analyst – (contract) 12/13 – 06/15

Support C Level, SVP, VP, DIR video conferences remotely in North America, Europe, South America, Africa, Asia and Australia

Redesign departmental phone system for North America, Europe and Asia.

Train senior level management on Movi, Lync and Cisco Telepresence.

Support company wide Web Broadcasts by checking content engines and streaming before and during broadcasts.

Back-up manager for U.S., UK, Poland and Malaysia daily departmental operations.

Manage departmental daily user survey rating experiences using VTC’s.

Received Special Thanks from the President of U.S. Pharma for completing a project that was assigned and needed to be completed immediately.

Capitol Broadcasting Corporation

Technical Support/Project Manager – (contract) 05/10 – 09/13

Primary support for WRAL TV News, technical support for anchors, reporters and producers. Diagnose software and hardware issues that produce live TV shows.

Technical support of network, Microsoft OS’s, Lync, VPN, Citrix, Office and assorted applications to 600 users throughout North Carolina for WRAL-TV, FOX50-TV, WILM-TV, WRAL.COM, Durham Bulls Baseball Team, WRAL.FM, American Tobacco Campus IT needs.

Primary support for Capital Broadcasting Corporation C Level officers.

Video Conferencing support, video/audio conferencing, sharing desktop within or out of network.

Primary contact for companies wireless devices (cell phone, Mi-Fi, air cards) procurement and support nationally and internationally.

Supported ENPS an Associated Press application coordinating news producers, control room and teleprompter for live news.

Installed and managed software to stream from an iPhone to live TV broadcast.

Managed and completed the implementation of the IT roll out of the new News studio and the new Weather Center for WRAL-TV.

Managed from procurement the configuration and corporate roll out of 70” Sharp Aquos touch screen monitors including the configuration of attached Lenovo Tiny and TV tuner.

Prepared systems and phones for international use going to places like Afghanistan, Haiti and Italy.

Supported reporters daily at various locations who were using cell, wi-fi and VPN to work live news on location.

Managed the development and implementation of increased phone capability for live TV call in shows. Capability went from a maximum of 23 phones to 45 phones. No administration is now required for any set-up this includes numerous incoming local and 800 numbers.

Back-up for Avaya Phone system and wireless conference phones.

Managed the software and hardware upgrade of the Brain Game TV show, software was developed internally.

Rebuilt the Durham Bulls sound system at the Durham Bulls Athletic Park. Procured 2 laptops (1 as a hot spare), configured them, installed Click Effects and associated software.

Worked with a network engineer and helped install instant replay via wi-fi at the Durham Bulls Athletic Park. Major League Baseball gave the specs that was used at ATT Park, San Francisco.

Managed contracts, vendors, procurement for desktop refresh, projects and processed IT invoices in Oracle for IT hardware, professional services and software maintenance.

Received "Special Thanks" credits for technical support for Tom Suiter's Football Fridays TV show for the last 4 years

Skills

Operating Systems: Windows 7, XP, Apple OS X, Windows Server 2003 through 2016

Applications: Office 2010, 2013, 2003, Office for Mac, ConectWise, iWork productivity suite, Google Apps, Open Office, Exchange/Outlook, WebEx, Movi, AppRiver, Lync, Thycotic Software, Remedy, VPN, Citrix, Active Directory, Adobe Reader, Foxit Reader, iTunes

Networking: TCP/IP, routers/switches, NetOp Solar Winds, Active Directory

Hardware: Lenovo platform, Acer monitors, Sharp Aquos touch screen monitors, Mac Book Pro, Mac Book Air, Mac Mini, Cisco Telepresence, TV Tuners, HP/Kyocera/Lexmark printers, NCR POS systems and Self Checkouts.

Wireless: iPhone, Droids, Mi-Fi, Air Cards and Blackberry phones/BES Server

Education

2010 Wake Tech – TeachPath – PMP Exam Prep Class 03/2010

1991 Columbia University - Certificate in Capital Markets

1976 – 1977 Nassau Community College - Liberal Arts

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