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Customer Service Sales

Nashville, Tennessee, United States
December 27, 2017

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Marcus Jones

**** ****** ******

Nashville, TN **216


Objective: To obtain a position that will allow me to use the knowledge and experience Gained through Dell Inc. in dealing with internal and external customers. Education: H.S. Diploma, West Carroll High School, Atwood, TN Computer Skills: PC or Mac compatible .Word, Excel, IDD (Integrated Dell Desktop – Customer Service module), IBM and Mac Systems, Data Base Entry Systems, Unison

(Warehouse Management System), PowerPoint, Outlook Certification & Training: Dell Financial, Services Training; Inside Sales Rep training, Final Cut Pro, I-motion, Photoshop, & Pages.

Work History:

SunTrust Bank

December 2014 – Still Employed SunTrust Bank

- Loan Officer / Salesman

-Helping customers with their Lines of Credit and Loans

-Upselling customer into to new loans.

Crest Cadillac

June 2014- November 2014 – Crest Cadillac

Car Salesman Direct and Online

Dell Inc.

January 2008 – February 2014:

Large Opportunity Rep / Consultant /Sales Specials Manager for /S&P Specialty Rep

(Promoted from Inside Sales Rep)

: Manage 4 inside sales reps

: Finalize orders, including customer, finance agreements

: Up sale orders on software and peripherals

: Manage accounts for existing customers and pipeline customers

: Consultant for external customers made them understand that dell was a one stop shop for all their needs.

Dell Continued:

Inside Sales Rep – Dell 2008 - 2014

: Accepted the offer for Voluntary Separation Program from Dell Inc February2014Because of Sales force reduction.

: Averaged over 100% of quota from 2008 to 2014

: Customer Financing for Dell

: Software and peripherals sales

Mike Somers Tile

October 2005 - November 2006 Mike, Nashville, TN - Tile Installer Measurements, Cutting, Sealing tile for homes in Middle Tennessee Area April 2005 - August 2005 - Food Lion, Antioch, TN - Produce Manager

• Prepared Orders, Inventory, Customer Service, Area Maintenance Intermetro Industries

January 2002 - May 2005 -, La Vergne, TN - Promoted to Quality Control Analyst, July 2003 - May 2005

• Inspection of fixtures (shelving, racking, etc)

Order Picker, January 2002 - July 2003

• Prepared documents, scan, pick, ship orders for Retail stores and other warehouses of Forklift, Reach Trucks, pallet riders

Cedar Commons

January 2001 - December 2002 -, Rochester, NY - Maintenance Assistant

• General Repair/Maintenance - Electrical circuits, dishwasher, garbage disposals

• Installation and disposal of carpet

• Internal/External Painting

• Installation and removal of windows

Nalle Clinic, Charlotte

January 2000 - December 2000 -Charlotte NC - Customer Service/Office Administration (office closed)

• Data Entry, Answering Phones, General Staff Support

• Filing/Retrieving Medical Records

Organizations, Community Involvement, Etc.

: Coordinate annual Family Day and Christmas Club Committee at Intermetro Industries, Man Up Stand Up Against Bullies Tour 2012

: Safety Committee member


Chris Dolter - Dell Supervisor 512-***-****

Joshua Decker- Dell

Landan Kellner- EUC Technical Sales Specialist


Brian Easley

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