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Customer Service Technical Support

Boston, Massachusetts, United States
December 27, 2017

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Val Lucien

** ****** **** ● Revere, MA ***** ●● 617-***-****


Technical Support:

●Remote access programs

●Troubleshoot network connectivity

●Troubleshoot hardware/software malfunctions

●Hardware/software installation

●Phone installation

●Printer installation

Personal Skills:

●Quick learner

●Strong oral and communication skills

●Outstanding work ethic

●Excellent customer service experience

●Team Player



●Server setup and migration

●Desktop and laptop setup

●Configuration of Routers/Switches/Modems

●Network systems management

●Network design and deployment

Operating Systems:

●Windows XP/Vista/Embedded/7/8

●Windows Server 2003/2008/2012

●MAC OS X 10


Northeastern University Boston, MA 2016- Present

BS in Information Technology

ITT Technical Institute Norwood, MA 2012

Associate of Applied Science Degree in Computer and Electronics Technology


H&R Block Boston, MA 2015- Present

IT Support/ Field Service Technician

●Use Bomgar remote program to diagnose and solve hardware/software malfunctions

●Troubleshoot and support computer hardware, networks and systems in field offices by phone, remotely or on-site visits

●Install and configure new computer systems

●Install and maintain network and phone cabling

●Maintain an inventory of regional equipment

LEGOLAND Discovery Center Somerville, MA 2014- 2017


●Provide technical support to POS and office PCs

●Perform daily and weekly maintenance to facility equipment

●Troubleshoot and repair any mechanical or computer based issues that occur during business hours

●Provide customer service to guest throughout the attraction

Canon Solutions America Boston, MA 2012- 2014

Digital Field Service Technician

●Troubleshoot and repair various office equipment such as copiers, printers, scanners and fax machines

●Preserve office equipment by performing diagnostic tests, adjustments and preventive maintenance

●Perform correct disassemble/reassemble, cleaning, and replacement of individual parts

●Document service actions by completing forms, reports, and logs

●Communicate with customers to ensure satisfaction

●Respond to dispatch calls in a timely manner

Paragon Communications Ashland, MA 2012

Phone Technician

●Install phone systems over VoIP networks

●Test and repair defective phone equipment

●Document repairs in accordance with department policies

●Provide customer service to guest in need of phone repairs

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