Technical Support Active Directory

Cesar Murga

Career Objective

To obtain a challenging position at a reputable company where I can utilize my strong troubleshooting skills on simple to complex technical issues while having room for growth and advancement earned on merit and solid work ethic.

Technical / Personal Skills

Administration:

Operating Systems:

Network Technologies:

•Active Directory

•Ghost Console

•TrackIT/Footprints

•Windows Server 2003 - 2012

•Windows XP, 7, 8, 10

•TCP/IP, DHCP, DNS

•HL7, Serial (RS232)

•LAN, WAN, WLAN & VPN

Communication:

Software:

Hardware:

•Strong Verbal/Written Skills

•Fluent: English/Spanish

•Advanced learner

•EDI, Accellos/RAMPS WMS

•Office Suite 2003 - 2013

•SCCM, Citrix & VMware

•CAT5,Network/Wireless devices

•Lantronix/Digi device server

•HP & Dell hardware

Experience

Apparel distribution Inc., Edison, NJ 03/2016 - Present

www.adilogisticsusa.com

IT Support Technician

Ruckus, Windows user accounts and Exchange management.

WMS configuration / EDI basic setup.

Backups, hardware maintenance.

Server & Desktop deployment and management.

Dell & iOS device troubleshooting, installation and upgrades

Asset management

Liquiflo Equipment Company, Garwood, NJ 06/2015 - 10/2015

www.liquiflo.com/v2/

Help Desk

Managed AD user account maintenance and password reset.

Provided remote and in person support to 200+ users.

Performed backups, managed antivirus software and PCs imaging.

VM setup, imaging and troubleshooting.

Software/hardware support & setup for mobile and desktop devices.

BioReference Laboratories Inc., Elmwood Park, NJ 07/2010 – 06/2015

www.bioreference.com

Lab IT Technical Support Specialist / Technical Support Level II

First-line support for all onsite and offsite technical issues, simple and complex. (Including 24hr On Call)

Interface support for 200+ analytical instruments, including configuration set up, editing logic rules, connectivity.

Managed resolutions using Request Tracker, company-wide communications and escalation tools.

Assisted in implementation/validation of new interfaces, software upgrades, and lab workflow changes.

Complex troubleshooting of HL7 messages, data analytics, and system interface.

Performed weekly/monthly system maintenance on key network servers and software backup systems.

Collaborated with service representatives for both interface and instrument communication troubleshooting.

Education

Lincoln Technical Institute, Edison, NJ

Network Communications and Information Systems with Microsoft Systems

Union County Vocational Technical School, Scotch Plains, NJ

Electro-Mechanical Technology

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