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Manager Project

McKinney, Texas, United States
December 27, 2017

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Zoe Edwards

McKinney, TX *****

U.S. Citizen, Diverse Candidate

Cell: 214-***-****

Project Manager for Talent Acquisition

RPO Implementation, Recruiting, and Streamlining Business Processes Global Sourcing Strategist


● 15 years of Team and Operation Management, leading teams of 5 – 12 people

● 19 years of experience in the Recruiting, Talent Acquisition and Staffing Industries

● 10 years of Project Management in supporting new sales and global implementation projects

● Integrating Social Media and Talent Acquisition Implementations, Boolean Internet Searching, Social Sourcing, Recruiting for Digital Solutions, Social Recruiting, Social Networking, Recruitment Marketing, Candidate Engagement, Competitive Target Company Mapping and Analysis

● Industry experience includes Telecommunication, Manufacturing, Semiconductor, IT, Oil and Gas, Shipping and Health Care

● 15 years of Client Service communications; working with all levels of management

● Local operations for 4 countries (US, Hong Kong, Taiwan and China) and support for global Fortune 500 clients in the US, Canada, Mexico, Dominican Republic, Asia Pacific and Middle East/Dubai

● Clients include IBM, Google, Intel, General Motors, Corning, Avaya, Maersk Line, Syngenta, etc.

● Computer literate in all recent software from Window 7 and above, including Mac

● Multilingual, Fluent in 3 Chinese Dialects (Mandarin, Cantonese and Chiu Chow) and written Taiwanese

● Strong analytical, problem-solving abilities and negotiation techniques

● Proven excellent organizational skills with ability to work well with others under pressure

● Demonstrated ability to identify priorities and manage multiple tasks

● Demonstrated excellent communication skills (oral and written) TECHNICAL AND JOB-RELATED SKILLS

HR and CRM Systems: Kenexa Brassring 2XB, Avature Candidate Reach Management, Peoplesoft, etc.

Office Software: Microsoft Office 2007 to 2016 (Word, Excel, PowerPoint, Access & Outlook), Lotus Notes, Photoshop, Illustrator, Aplus, Operating Systems: Windows 7 to 10, Mac, AS/400, DOS Languages: Fluent spoken and written English, Mandarin, Cantonese, Chiu Chow

(Southern Chinese Dialect) and Conversational Taiwanese. Chinese Pinyin Computer Entry.


IBM Dallas, TX 6/2013 – Present

Client Launch Project Manager – Asia Pacific Region

● Support for global implementation team on all new RPO project launches over 30 countries for the US, Asia Pacific, Middle East and Dubai Regions.

● Lead and manage a research team of 6 people to support business needs and requests

● Provide sourcing and social media strategy solutions in support of RPO client delivery.

● Create in-depth, Customized Media Plans with term budgets of quarter million dollars for a scale of 100 to 4000 hires.

● Provide training for Candidate Sourcing and Strategy Plans for global RPO clients including Google, Intel, General Motor, Ford, Syngenta, Maersk line, etc.

● Utilize diagnostic analytic tools and marketing research teams to provide workforce reports.

● Build Media Plans for forecasting hires and provide regional Sourcing Strategies on a global scale.

● Introduce digital recruitment solutions for innovative talent acquisition, to attract passive candidates to a CRM tool that interfaces with Clients ATS systems, including Kenexa 2x Brass Ring.

● Build social engagement strategies to consult with and train RPO client teams on resources and tools, creating effective sourcing and recruiting project initiatives.

● Provide Group and Individual Training to new client recruiters on Avature Customer Relationship Management (CRM).

● Implement Diversity Candidate Recruiting Strategies with direct employers utilizing Social Sourcing, Video Voice Mail, Career Webinars, Email Campaigns, and Digital Job Descriptions.

● Design and implement new Recruiter Tool Boxes for new hires. Lennox International (HVAC Industry) Richardson, TX 4/2011 – 4/2013 SEI Regional Field Recruiter

● Establish a rolling 4 quarter workforce plan: Role, Locations, Timing, etc.

● Lead two contractors in supporting business needs

● Track and report on key metrics related to recruitment and efficiency, measuring time to hire, cost per hire, source of hire, etc.

● Source candidates for regional, district and center manager leadership and other key positions.

● Coordinate participation in job fairs as required to develop a supply of candidates.

● Post positions to appropriate job boards and conduct searches using social networks to source quality candidates.

● Conduct pre-screening interviews as appropriate to speed up the time to hire, quality of candidates, etc.

● Manage the employee referral pipeline relative to the opening to new positions.

● Deliver Job Sources (Lennox ATS), Behavior-based interviewing, PeopleAnswers

(personality assessment software) and recruitment process training on an ongoing basis.

● Complete jobsource tasks as required, with and for hiring managers, to ensure the quality of candidates, compliance to OFCCP regulations, etc.

● Serve as a key business partner to the region and branch staff to ensure all are meeting the talent needs required to achieve business results. Best Solution Technology

Contract Recruiter

Plano, TX 10/2009 – April 2011

● Business Development

● Supervise 1 researcher and 1 recruiter on their recruiting responsibilities

● Recruit new candidates for IT Solutions and Service. Huawei Technology Company (Telecom Industry) Richardson, TX 5/2009 – 10/2009 Contractor for Translation Work

● Business process manager for critical company areas per established procedures.

● Implementer for special projects in the US and Canadian Regions.

● Prepare internal employee communications regarding company policies.

● Implement and translate communications from Chinese to English for Chinese Headquarters to US locations.

● Manager for reward and recognition program.

Kenexa Technology, IBM company (Telecom Industry) Ft Worth, TX 7/2004 –Jan, 2009 Client Relationship and on-site recruiter

● Research Manager for Asian expansion markets, setting up branch offices, finding potential partners, and sourcing consultants in Asia.

● Lead a team of 10 researchers with Recruiter I and Recruiter II positions

● Developed business strategies to adapt to the rapid changes of each phase of the Employment Process Outsourcing (EPO) Solutions program.

● Provided the best Sourcing and Recruiting service as a team lead in the Corning client project for the US, Taiwan and India divisions.

● Worked as an on-site Client Recruiter overseas and stationed in the US for 3 years.

● Managed a team of 4 operations recruiters for different regions in the US and 10 sourcing researchers in India. Conducted continuous team coaching, creating and hosting webinars for leadership and best sourcing practices.

● Provided extreme customer oriented services to Clients.

● Received “Extreme Customer Service Award” for one project, and another award for

“Best Project of the year”.

Pacific Northern Carrollton, Texas 5/2002 – 3/2004 Project Coordinator

● Presented Business commodities to various retail corporations including Wal-Mart, JC Penney, Sears and other Department Stores.

● Worked with Sales Managers and Directors in ensuring the transaction of orders from China were completed as specified.

Cosmos Gifts Corporation Dallas, Texas 12/2000 – 3/2002 Business Specialist

● Assisted the Operations Manager in recruitment, training, compensation, payroll, and company policies and procedures.

● Approved credit checks and lines of credit, including term limits, for all client accounts.

● Safety duties included supervising quarterly examination for all warehouse equipment: e.g. forklifts and transportation belts.

Du Pont China Limited Hong Kong 5/2000 – 12/2000

Recruiting Manager working overseas in Hong Kong

● Leading the recruitment department for temporary, contract and full time new hires.

● Implementing training courses for DuPont University for senior management and employees.

● Assist Managers with training material and training development courses.

● Manpower planning and utilization - ensuring HR and corporate resources were properly utilized.

● Analysis and Development - e.g. staff handbooks, benefits alignment and IT projects via the Internet.

● Compensation and Benefits - Competition and industry benchmarking, benefits alignment, staff relocation, expatriates and international assignee programs. Mattel, Inc. Hong Kong 9/1997 – 2/2000

Human Resources and Admin Officer

● Report to Human Resources Manager and Director of Finance/Operations.

● Supervisor of 5 people and perform their employee reviews with PERSYS4 People

● Maintained company payroll, leave administration, and salary reviews

● Responsible for administration of fringe benefits, employee education and training programs, medical insurance policy schemes, etc.

● Setup of new offices, performed negotiations with different contractors about office renovations, office supply chains and office cleaning tasks. EDUCATION

BA in Human Resources Management, Graduated December 1995 University of North Texas Denton, Texas, USA


National Association of Professional Women 2008/2009 National Deans List Scholar, 1992 - 1994

Beta Gamma Sigma Honor Society, 1995

Phi Theta Kappa Society (International Scholastic Society), 1992 REFERENCES AVAILABLE UPON REQUEST

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