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Back Office Service

Kolkata, West Bengal, India
December 27, 2017

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Ritankar De

Ph: 033-********

Cell : 983-***-****

Additional Contact : 980-***-****

E-mail : / ritankarde83@


Gain experience in any Organization in Operations / Admin /Back Office Profile & execute Assigned responsibilities using Relevant Skills & Acquired Knowledge to do the same & Willing to Relocate for bright career prospects.

Summary of Qualification and Skills :

Knowledge of Administrative And Marketing And Service Concepts

Knowledge of efficient client handling as per KYC norms .

Ability to Generate Leads as per Projects and the respective target industry markets.

Generating unique creative suggestions and share it with Authority For Organizational Growth

Ability in handling Project related softwares as required for the present industry

Ability to handle standard office equipments And document preparations.

Ability to generate industry-related Enquiries from Clients.

Ability to analyze customer requirements and redirect them to the concerned department.

Ability to understand different product related requirements as against set standard parameters

Ability to carry out awareness activities regarding product portfolio diversification

Ability to explain Clients Regarding AMC Requirements Of Industry Specific Products

Proficiency In Service Call Handling &taking prompt action regarding client service call requirements in accordance with official procedures.

Co-ordinating with principal companies and suppliers throughout india and tracking different security gadgets and systems sent for repair Via different Couriers .

Proficient in MS OFFICE Suite : MS Word, Excel, PowerPoint

Compatible with OS Platforms : WINDOWS 7, 8, 10, XP, 2000, 2003

Personal Traits :

Interactive And Inter Personal Communication Skills

Punctuality And Sincerity while Carrying Out the Assigned Task/s

A Good Listener And A Keen Observer

A Team player having ability to do liason between Different Departments

Good PR interactions

A Self Motivated Person

Brain storming and out of the box thinking with respect to present industry.

Exp. in Back Office (Personnel & Admin ) : Experience of 4 yrs 5 mths

Domain Hands-On Knowledge of Assigned Task Management, Office Management, Service Handling Skills And Administration

Co-ordination And Liaison with Different Departments And Field Executives

Handling Financial implications related to Admin

Analyzing Service related matters. And liasioning with Clients & their Service Requirements

Co-ordinating with Vendors and Principal Companies throughout India for Fresh Components and Outward Gadgets sent for repair.

Liasion with different couriers for Material Logistics regarding Fresh, Replacable and Repaired Materials to and from Principal Companies, Vendors and Suppliers.

Ensuring office facility management.

[ Total Work Experience : 5 yrs 11 months ]

[ Experience in Back Office & Admin : 4 yrs 5 mths ]

Comptronic Solutions : Service & Admin Executive ) (Since June 2015 to present )

ACES : Back Office Executive : (Since May 2014 --- May2015)

GL Technologies : Back Office Executive (Sep 10th 2012 -- Feb 26th 2014 )

HDFC Life : Sales & Devt. Executive ( Mar 2012-- Aug 2012 )

Times Response : Sales & Devt. Executive ( Jan 2011 -- Jan 2012 )

"BA ( Humanities )", 2007, Ashutosh College, Calcutta University, Kolkata, West Bengal

Standard X and XII, 2000-2003 (Assembly of God Church, main branch, kolkata )

Professional Qualification

MBA & PGPM 1st Division [2008-2010 ] (E.I.I.L.M ) [University of Sikkim] .

CWP [Jan 2013 - Dec2013] CMC House Ltd. Kolkata

Certified in Multimedia, [April 2011 - Jan 2012], Brainware House, Kolkata

CIT (Certificate in Information Technologies ) 1ST Div [ 2006-2007] CMC, Kolkata,


Reading books and Magazines on varied subjects including Updated Global news

Surfing different Websites and YouTube, reading online articles and listening to music

Creating Photoshop Templates and 2D Animations by Flash

Personal Details

Present & Permanent Address :

46/16 Sisir Bagan Road, Behala, Kolkata 700034

DOB: 18th Day of May 1983




Dated: 27 / 12 / 2017 _RITANKAR DE

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