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Quality Systems Manager

Mesquite, Texas, United States
December 27, 2017

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Mark Stephens

**** ********** **. ********, ** 75150 / Cell: 817-***-**** / email:

Quality Systems Manager

Experienced in quality, testing, supervising, technical training, sales & customer service. Expertly able to organize information, people and projects in a systematic way. Strong problem-solving skills to clarify nature of problem, evaluate alternatives, propose viable solutions and implement plans. Committed to roles in overseeing, maintaining and improving the function of the Quality Systems to ultimately ensure the department runs smoothly.

Q.C. Chemist, Q.A. Specialist & Quality Systems Manager

Carroll Company, Garland, TX 2009 – present

Coordinated and managed validations by creating protocols, training team personnel on testing strategies, analyzing results and producing test summary reports.

Led teams to conduct root cause analysis on Out of Specifications and Non-Conformances. Implemented product and process changes as necessary.

Developed and maintained tracking systems and metrics to measure improvements and also to recognize

deficiencies in manufacturing processes.

Developed and delivered training programs for both new and revised SOP’s across the site.

Assisted in both external and internal audit responses and tracked audits to completion.

Performed chemistry analysis on parameters, including percent active, for controlling the quality in the manufacturing of antibacterial and other various cleaning products.

Work with product formulae and modify specifications as necessary.

Oversee the entire laboratory to ensure lab is maintained in a clean, sanitized and safe state.

Maintain and repair laboratory instrumentation in cGMP state, including oversight of operational and performance qualifications.

High School Math Teacher

Dallas ISD & Advantage Academy, Dallas, TX 2008 – 2009

Taught and motivated students to maximize academic performance in Algebra I/II and Geometry.

Planned and implemented lesson plans throughout academic year; and, measured performance.

Created and enforced classroom rules to ensure appropriate behavior.

Managed and led tutoring classes in order to meet benchmark for state wide tests.

Sales Representative / Research Assistant

Chemical Information Services, Dallas, TX 2006 – 2008

Managed sales with: prospecting, presenting and negotiating agency and brand accounts.

Presented clients with cost estimates, promotional plans, and recommended appropriate media formatting.

Researched chemical companies on their products and target market in order to promote products in the Directory of World Chemical Producers.


Air Liquide Electronics Corporation, Dallas, TX 2003 – 2006

•Performed chemical, physical and instrumental assays on product, in-process material or raw material.

•Worked in various laboratories simultaneously, including Ion Chromatography, wet chemistry with auto-titrators, gas chromatography and bacteria testing on water samples using Chemunex systems.

•Responsible for the site’s Chemical Hygiene Plan.

•Served as corporate liaison in New York, coordinating with Philips Semi-Conductor on opening and set up of a new chemical testing laboratory to be ready for use.


Alcon Laboratories, Fort Worth, TX 2001 – 2003

•Prepared batches of eye-care products and other medicines from raw materials per SOP’s and cGMP’s, using MBR’s (master batch records).

•Documented activities in MBR’s, checklists, and all other necessary compounding documents.

•Collaborated with project leads to ensure manufacturing timelines are met.

•Set up and performed CIP (clean in place) and SIP (steam in place) on equipment, using steaming and sanitizing processes.

•Performed bulk mixing, bulk sterilization, sterile transfers and filter integrity tests.

Chemist, Senior Lab Technician & Lab Manager

Safety-Kleen Corporation, Denton, TX 1995 – 2001

•Interim Lab Manager while at Hazardous Waste Recycling facility in California.

•Lead the lab operations function to ensure that equipment and instruments used are functional and available.

•Maintained laboratory supplies inventory by determining inventory levels needed, anticipating supply needs, placing and expediting orders and verifying receipt of supplies.

•Performed wet chemistry and gas chromatography testing on hazardous waste.


Bachelor of Science – Chemistry, Minor in Mathematics

Angelo State University, San Angelo, TX.

Leadership Training – Landmark Education

Intensive six-month customer service excellence oriented leadership training program


Available upon request

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