Service Summer Training

SHIV PUJAN GUPTA

Vishnu NAGAR Society, L.U Gad Kari Marg Chembur- 400074

Mobile no.-+91-869******* Email ID – *********.*****@*****.***.

OBJECTIVE

Seeking an entry level position in your organization to utilize my skills and abilities acquired during my B.E in Electronics and communication Technology that offers professional growth.

EDUCATIONAL BACKGROUND

B.E in Electronics and communication engineering (2009-2013) from PATEL INSTITUTE OF TECHNOLOGY (RGTU).

B.E with E&C in 2013 aggregate marks of 73.21%

H.S.C: From UP board in 2008 with 56.01%

S.S.C: from UP board in 2006 with 56.00%.

PROFESSIONAL EXPERIENCE)

‘JAN 2014 to August 2015(1.7years) Designation - Service Engineer.

Roles & Responsibilities:

‘PHILIPS ELECTRONICS INDIA LTD, (Quality Lighting DivisionWorking in the team of Quality & handling customer complaints related to products supplied.

On site analysis of complaints & providing best possible solutions to customer.

Doing root cause analysis for the product quality related issues.

On site supervision from installation point of view guidelines to customer.

Preparing field investigation report & share the required inputs with factory if require.

I have all technical knowledge our led lighting products and also analysis on Pcb circuit,led,panel,driver,ballast,ignitor, CFL’s, light fitting & others professional lighting.

Research & analysis to our failure product and analysis report given to our factory.

Products Handle: LED lighting products, Led Driver, Electronic ballast, CFL’s & others professional & trade lighting products.

EUREKA FORBES LTD (Aquagurd & Vacuum Cleaner)

‘SEPTEMBER’-2015 to ‘FEBURUARY’ 2017 (1.8 years) Designation – Team Leader

Supervision for service processes & manpower handling at franchisee & service centers

Analysis & controlling inventory for spares & movable consumables for business partners.

Achieving the Business targets monthly basis.

Database management through back hand jobs, including new data creations.

Procurement & Indenting materials, spares monthly & auditing the same for Business franchisees.

Dealer & distributors visits to inspection the service related issues & queries

Co-ordination with planning, sales, service & accounts dept.

Training for new recruiters & Product training & grooming for Technicians

Handling all SAP (EV) related queries of Business Partners.

PRESENT PROFILE - Dishtv India Limited Designation – Executive

Handling service franchise & visiting Dealer/distributors and service centers.

Achieving service franchise target and KPI as per company norms.

Weekly Audit toolkit with technician and audit at field & technician feedback.

Weekly Audit with service franchise (SF) spares & stock and check CRM backend CRC.

Visited with sales team at Dealer & distributors to inspection the selling & service related issues & queries.

Manpower recruit and product training & grooming for technicians.

Handing CRM & SAP related queries of service franchise (SF).

Every spares & consumable movable to SF end & handing all spars & parts which require at SF end

SOFTWARE PROFICIENCY

C, and MS office (Excel, PowerPoint), SAP module (CRM & BIW & R3 & EP)

SUMMER TRAINING

Two weeks summer training from JETKING. Report on ‘C.C.N.A’

Four weeks summer training from ' in’ VLSI FRONT END DESIGN’ from NAVIGATOR

ACADEMIC PROJECT

MAJOR PROJECT

PROJECT TITLE: RFID Based Toll Tax Deduction System

SPECIFICATION: This system allows the vehicle drivers to pass the toll tax booths without stopping at the toll booths. The toll amount is deducted from the RFID card. This RFID card is rechargeable and account is stored on the records.

ACHIEVEMENTS

Participated in college as head coordinator in mukabala 2k10 & 2k11 & 2k12.

Event organizer in college and other technical events.

KEY PERSONALITY SKILLS

Comprehensive problem solving abilities

Ability to deal with people diplomatically

Good verbal and written communication skills.

PERSONAL INFORMATION

Name - Shiv Pujan Gupta.

Birth day -08/10/1991.

Nationality - Indian.

Marital status -Married.

Languages Known -English, Hindi.

Hobbies - Net Surfing, Listing music, observe to people.

Passport no. –M5778090.

DECLARATION

I, Shiv pujan Gupta, solemnly declare that the information given above is all true to the best of my knowledge & belief.

Place: Mumbai (SHIV POOJAN)

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