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Human Resources Customer Service

Frederick, Maryland, United States
28.00 hrly
December 27, 2017

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*** ****** ****

Frederick, Maryland 21702

Tel: 240-***-**** / email:


Paraprofessional in K-12

Entry level Human Resources candidate

20+ years of administrative experience with local school district

Proficient in Microsoft Office - Word, Excel, PowerPoint, Access

Learns new skills quickly and accurately

Collaborative, Motivational Team Player

Creative problem-solver

Observes and record data accurately

Researches information to find solutions

Highly organized for effectiveness

High level of ethics and integrity always

Can comprehend and communication the organization’s vision, mission and strategy

Effective Communicator

Diplomatic and tactful with both administrators, instructional personnel and staff


Human Resources: Administration, Training & Development: Washington Adventist University & SHRM Preparatory Course

Acquired skills in the concepts, principles and techniques of assessing training and development needs and designing and delivering effective training programs using PowerPoint

Ability to provide guidance in the areas of compensation/benefits, recruitment/selection, program design and implementation, job analysis, performance management and labor relations

Examined the development of strategic human resource policies and programs in the areas of managing people at work, compensation/benefits, high-performance culture, talent management, job security, employee morale/motivation, loyalty and fairness, work stress & occupational safety

Analyzed the concepts of individual and group behavior as they affect performance in organizations including, communication, decision-making, leadership/structural issues

Understanding of industrial relations, particularly relating to union-management relations, the collective bargaining process, and relationship between the unions and employers

Various Administrative (or aide or paraprofessional) positions (part-time/temp to permanent) 1993 – 2004 to present 2017


Montgomery County Public Schools August 1993 – Present

Attendance Secretary II – Northwest High School January 2017 - Present

Makes and receives telephone calls relating to student attendance matters.

Records student attendance daily.

Tracks resident, non-resident and part-time students.

Responds to inquiries from students, teachers, and parents regarding attendance rules, absences, suspensions, and enrollment status.

Compiles and submits a variety of weekly, monthly and year-end reports, as required, including October and June count and year-end report for core data.

Types, prepares, distributes, files records/reports, correspondence etc. related to attendance.

Maintains monthly suspension list and distributes to educators& administrators.

Maintains current bus information for new students.

Maintains monthly drop out report.

Works with probation officer and social services regarding student detention.

Athletic Secretary Duties:

Prepares data for student participation in athletic events/activities.

Maintains athletic eligibility and athletic passes.

Other responsibilities:

Assists and orientates substitute teachers.

Administrative/Data Support/Paraprofessional May 2004 to December 2017

Data Entry Support Specialist (unofficial title), Infants & Toddlers Program

Independently performed skilled office support work Microsoft in Access and Excel to maintain and prepare reports for providers.

Updated data in MS Access program relating to Infants & Toddles program. Entered data into MS Excel for report production as primary responsibility.

Input of data into electronic directories to create or edit user, obtained and edited IDs, as appropriate.

Very knowledgeable of data content, structure and operation of the files, and the rules and commands needed to access, update, edit and produce reports on the data.

Entered new data into established files, edit existing records, and modify and reformat reports.

Frequent interaction with parents, families and clients in Infants and Toddlers program, ensuring high level of customer service.

Assisting the administrative secretary with clerical duties, as needed.

One on One Paraprofessional Inclusive Assistant for ESE student Sept 2004- 2005

Special Education Program - Walter Johnson High School

Infants and Toddlers Program Paraprofessional Sept 2004-2005

Bauer Drive Location

Lunch Recess Aide- June 2002- June 2005

Sally K. Ride Montgomery County Public Schools

Facilitated lunch duties on a team of 15 for 300 children during play time.

Prepared schedules, managed classroom activities during indoor recess

Paraprofessional Support, supported reading initiatives Jan 2004-June2005

K-1 Fox Chapel Elementary

Teacher’s assistant/ Reading Instruction Support - substitute position in a Special needs setting of class of 10. Providing testing and amending assignments, as requested. Supervision of class of 30 students during teacher meetings.

ESY Summer Program 2004 MCPS- Supporting staff assignment Jan 2004- June2005

Supported children with disabilities and filed reports, scheduled field trip, supported teachers and families.

MCPS Pep Program Support Assistant /Summer Program May 2003- July2004

Dual Position: Strawberry Knolls Pep Program and Whetstone Elementary


Maryland State 90 Hour Certified Preschool

Bernie Scholarship Award Recipient 2014

MCPS Volunteer Awards

90 Hour Certification Award 2003

Montgomery College Human Resources Grant Scholarship 2013

2013 Gubernatorial Scholarship


2015 – Present University of Maryland University College

Human Resources Bachelor’s Degree Program Anticipated graduation:

2014 - Present Ongoing MCPS Professional Development Education (see attached)

2013 – 2015 Washington Adventist University Organizational Management Bachelor’s Degree Program – transferred to UMUC

2/13 - 4/2013 Montgomery College, Germantown MD

SHRM/ PHR Certificate Preparation course

July 2005 Montgomery College, Rockville, MD

County Para Praxis Pro Certification

August 2004 - December 2009 Montgomery College, G.MD

Early Childhood Associates Program

September 2003 Iman Learning Center, Germantown MD

90 Hour Early Childhood State Certification

September 2002-2003 Bolger Center- Family Works Services, Germantown MD.

Parent Leadership Certification, Parent Leadership Institute

August 1988 Technical Computer School Rockville, MD

General Communications Certification

September 1983 - August 1984 University Maryland Eastern Shore

Computer Science Major


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