Customer Service Manager

Fawaz Issa

SUMMARY

Associate in Business Management and Bachelor of Science in Accounting with experience in the banking, education, and retail industries. Interned as an assistant manager at Fondren Food Market. Knowledge in Microsoft Excel, Word, and PowerPoint, as well as various Point of Sale systems. Bilingual in Arabic and English. Ability to combine patience, determination, and persistence to solve client issues. Enjoy working as a team member as well as independently. Able to lead others and work in high-demand situations. Considered to be observant, well-disciplined, and reliable with a great sense of responsibility.

6030 Glenmont Dr. Apt. 27, Houston, TX 77081 • 346-***-**** • *****.******@*****.***

PROFESSIONAL EXPERIENCE

Jerash International Bank, Jerash, Jordan, Loan Officer, Jun 2013-Oct 2013

Met with customers to review their financial history.

Advised customers about loan options that best suited their needs.

Filled out and processed loan applications.

Worked with customers to open and manage bank accounts.

Souf Elementary School, Souf, Jerash, Jordan, Third Grade Math Teacher, Oct 2013-Feb 2014

Taught 3rd grade math.

Constructed daily lesson plans to organize and divide curriculum.

Held after school tutorials for students who needed a better understanding of content or needed to complete work.

Wrote exams to gauge student progress in the class.

Fondren Food Market, Houston TX, Assistant Manager and cashier, Sep 2015-Dec 2017

Used Microsoft Excel to complete paperwork and Point of Sale software to gather sales and purchases reports.

Made deposits and paid employees and vendors.

Wrote inventory requisition forms and purchased inventory for the store.

Monitored employee and customer activities.

Used a Point of Sale System to carry out transactions.

Compared purchase orders to vendor deliveries.

Tended to stock and merchandise.

EDUCATION

2015-2017 Houston Community College Associate of Science in Business Management

2009-2013 Jerash University (Jordan) Bachelor of Science in Accounting

CERTIFICATIONS

July 2013 Jerash University (Jordan) Accounting with Computers

Sept 2015-Dec 2016 Houston Community College Intensive ESL Program

ACTIVITIES

Volunteer at St John Church & Student Center, East Lansing, MI, Volunteer, Jan 2015-Mar 2015

SKILLS

Languages: English and Arabic.

Fast Learner: Only have to be shown something 1-2 times to learn how to do it.

Computer: Proficient in MS Office, proficient in Point of Sale Systems.

Customer Service: Pleasant, helpful, and patient with customers.

Managerial: Responsible, trustworthy, and problem-solving nature and attitude.

Accounting: Proficient in math, organized, and attentive to detail.

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