MERCEDES A. MONTION RIVERA
****************@*****.***
Summary
Over ten years in a professional office setting. Maintain a close & professional contact with clients providing excellent customer service. Committed to assisting others. Dedicated to the company & policy’s. A team player. Always willing to learn new things.
Experience
Service Clerk Geoff Van Laar 559-***-**** ********@*****.***
08/13/2012 – 08/11/2017 Utility Trailer Sales 2680 S. East Ave. Fresno, CA
Greet customers. Get information about company such as name, address phone number, contact person, method of payment & problem/repair to be addressed with trailer or reefer unit. Enter information into karmax system & print out have cusotmer review & sign repair order. Get magnetic strip & write trailer number, customer name, repair order number & brief description of problem. Make a repair order jacket for customer with trailer number, customer name & repair order number. When job completed type up mechanic story/notes print out for supervisorreview. When completed if payinb by credit card would run credit card. If paying by cash or check sent customer to main receptionistto pay. If cusotmer not present would call & speak with customer & let them know trailer completed, amount & remind them hours of operations. At times when supervisoror manager was not around I would go outside & write up all information needed to open repair order. Received calls from customer answer questions or direct them to proper department. Trained others in the function of the service department procedures. On occasion I would fill in as cashier on Saturday for Parts Department.
Admin Office Clerk Debi Cooper 559-***-**** ****@******.***
07/15/2011 – 08/10/2012 Denham Resources 567 W. Shaw #C1, Fresno, CA
Temporary position at Community Regional Medical Center Plant Maintenance Department Duties Filed, Answer phone, Open and Close Work Orders, Kept daily logs of several things such as blue sheets, monthly fire extinguisher inspection etc. Ten key when hob assignment requried. Scan & made copies, fax as requested by supervisor or manager
Subsideze Tech Marco Jimenez 559-***-**** *.*******@*****.***
01/05/2009 – 07/08/2011 Central Valley Childrens Svc. 1911 N. Helm Ave, Fresno, CA
Greet parents & providers. Answer & direct calls to manager, advocates or other departments. File all contracts in provider files daily. Took monthly tally of surveys. Made hotel reservations for manager & advocates. Stock supplies as needed. Mailed out flier of events. Kept log of participants of events.
Admin. Office Clerk Debi Cooper 559-***-**** ****@******.***
06/09/2008 – 01/09/2009 Denham Resources 567 W. Shaw Ave #C, Fresno, CA
Temporary positions at several company's needing assistance. Greet clients, answer multi phone lines & direct calls as needed. Open & close work orders as needed. Kept daily logs of several things such as blue sheets, monthly fire extinguisher inspection, surveys etc. File, fax, scan, e-mail, use of ten key for deposit.
Data Entry Clerk Diane Rosales 209-***-**** *****.*******@***********.***
02/12/2007 – 05/02/208 John C. Fremont Hospital 5189 Hospital Rd., Mariposa, CA
Data entered private duty handyman work sheets daily. Assisted with scheduling incoming & outgoing calls to clients. Assisted with handyman & private duty scheduling assignments & time cards. Open new files for new clients. Completed month end reports & mailed out. Balance monies daily deposits verifying by ten key before taking money to bank. Took monies, ran credit cards. Invoiced monthly. Discharge client files & filed daily.
Svc. Clerk/Svc. Writer RJ Luna 559-***-**** *****@***********.***
01/10/2000 – 06/16/2006 Utility Trailer Sales 2680 S. East Ave., Fresno, CA
Greet customers, answer phones, set appointments, made reservations. Worked with insurance agents & warranty department. Opened repair order & invoiced for payment. Stock supplies as needed. E-mail, Scan, Fax, make copies upon request of client or service manager.
Skills
Data Entry, Dispatcher, File, Multi-Phone Lines,, Ten Key By Touch, Word Processing, Excel, Karmax, Fusion, Service Writer
References
Jerry Guynes
Utility Trailer Sales Service Adviser 559-***-**** *******@*****.***
2680 S. East Ave
Fresno, CA 93706
Justin Smith
LKQ Corp Supervisor 559-***-**** *******@*******.***
3395 E. Malaga Ave
Fresno, CA 93725
Eddie Fernandes Jr Owner 559-***-**** *************@*******.***
985 Barstow Ave
Clovis, CA
Charles Ivester (Chuck) Owner 801-***-****
Ivesters Transportation
4299 South 2675 West
Roy, UT 84067
Lisa Almanaza Administrative 559-***-**** *********@*******.***
Law Office of Daniel Harralson
PO Box 2668
Fresno, CA 93729
Ramiro Luna (RJ) General Manager 559-***-**** *****@***********.***
Valley Transport Refrigeration
3798 S. Hwy 99
Stockton, CA 951215