Customer Service Representative
Resume:
ZYRA B. MELAÑO
B** L* SUGARTOWN, BATASAN HILLS; Q.C
Mobile: +63-906-*******
Home: (02)430-4063
Email: ****.****@*****.***
To be part of the success in an environment of growth and excellence.
To have a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.
To have a competitive and challenging environment which will allow me to continue to explore and learn more in my chosen career.
To be able to establish an enjoyable career for myself.
Employment History
24/7 Customer Philippines Inc.(Optus), RCBC Tower Ayala Ave. Makati City
Customer Retention Specialist, April 2015 - February 2016
- Demonstrate strong negotiation skills to turn customers request for disconnection or downgrading product into sales or save opportunity by identifying customers need.
- Educate customers with new and existing products and services
- Assist customers with their payments and billing inquiries
-Assist customers in identifying problems and providing options in resolving the problem.
Convergys(At&t), UP Techno Hub Quezon City
Account Receivable Representative, June 24 2013 - March 014
-Follow up on outstanding balance and collect payments
-Monitor customers account details for non-payments, delayed payments and other irregularities.
-Assist customers in upgrading product and services
-Educate customers of the products and services
-Process adjustment due to billing discrepancies.
-Assist customers in identifying problems and providing options in resolving the problem.
Teletech Philippines(Charter), Cybergate 3. Pioneer Mandaluyong City
Technical Support Representative, April 23 – July 13, 2012
-Analyze and resolve technical issues involving customers cable/internet service
-Schedule dispatch team for line re-wiring or line transfer
-Collect payment and educate customers of their billing inquiries.
-assist customer in upgrading service
-Assist customer in purchasing add on products and services
Sykes Asia(Expedia ), One San Miguel Bldg. Shaw Blvrd. Mandaluyong City
Customer Service Representative (Sales), Jan 09 – April 2012
-Persuade and negotiate inquiring customers and turn it into a possible sale
-Educate customers about other products and services highlighting feature/benefit encouraging customers for an upgrade.
-Organize and properly document all successful sales
Teleperformance Philippines., (At&t) Pasay City
Account Receivable Representative, Aug 16, 2010 – May 15, 2011
-Follow up on outstanding balance and collect payments
-Monitor customers account details for non-payments,delayed payments and other irregularities.
-Assist customers in upgrading product and services
-Educate customers of the products and services
-Process adjustment due to billing discrepancies.
-Assist customers in identifying problems and providing options in resolving the problem.
Sheila.com Internet café & Computer Services, Biñan Laguna
Assistant Manager/Secretary, June 15, 2008 – Mar 20, 2010
- Welcome and attend to all customers entering the shop
- Research and analyze marketing strategy to increase sales
- Generate inventory and sales report
- Accept typing job and graphic designs (tarpaulin, calling cards, invitation cards etc.)
A&N Tamayo Inc., Support Services, Biñan, Laguna
Clerk/Coordinator, November 2006 - April 2008
- Generate labor/materials report for building construction
- Calculate and submit payroll report
- Generate completion report
- Monitor completion basing on the time line provided.
- Monitor manpower attendance and accomplishment
- Generate inventory report of materials
- Coordinate with supplier to update stocks availability and prices
Education
Associate in Computer Technology, 2010 (Graduate)
University of Perpetual Help System, Biñan, Laguna
Bachelor of Computer Science, 2002 – 2005 (Undergraduate)
Notre Dame of Kidapawan City College, Kidapawan City
Secondary, 1998 – 2001 (Graduate)
Kidapawan City National High School, Kidapawan City
Elementary, 1993 – 1998 (Graduate)
Kidapawan City Pilot Elementary School, Kidapawan City
Qualifications & Skills
Self – Motivated, initiative, maintains high level energy
Flexible and can easily adjust to different situations
Strong verbal and communication skills
Team player
Computer Skill: Internet. MS Word, MS PowerPoint, MS Excel, Adobe Photoshop, HTML.
Workshops and Seminars
Human Connection Seminar Workshop, November 2010
Teleperformance, 2nd flr. North parking Mall of Asia, Pasay City
Product Specialist Seminar Training,(At&T account), September 2010
Teleperformance, 2nd flr. North parking Mall of Asia, Pasay city
Information Communication Technology in Business Industry, August 2008
Performing Arts Theater, UPHSL, Biñan, Laguna
Philippine Youth Congress in Information Technology, September 2007
SM City North Edsa, Quezon City
Flordeliza Bulawan Aringo
Branch Accoutant (SUNDANCE)
Imus Cavite
Abegail Benitez
Supervisor (24/7 Consumer Philippines)
FB (Abby Benitez)
Sheila Querubin
Manager/Owner Sheila Ineternet Café and Bake N Flake
Personal Information
Birth Date: June 23, 1984 Civil Status: Single
Birth Place: San Jose, Occidental Mindoro Nationality: Filipino
Father’s Name: Edgardo B. Melaño Mother’s Name: Edna B. Melaño
Contact this candidate