Customer Service Manager
Resume:
Corlus T. Higgs
Houston T.X. *7004
***********@*****.***
Work History
Telepoint Communications, Cherry Hill, New Jersey
Inbound Customer Service October 12, 2013- August 9, 2017
Second party call contracted with Equifax to handle incoming calls from the consumer to support them by telephone for any request, inquiries, or problems. Provided customers a single point of contact for any and all services questions by understanding the products and services along with being able to troubleshoot in a timely fashion. Possessing the ability to multi-task. Organizing and preparing paper work and data entry. Very capable of working independently or with a group.
Camden County Juvenile Detention Center, Blackwood, New Jersey
Correctional Officer March 22, 2002- April 13, 2013
Ensured the safety of inmates to any immediate harm to themselves, or each other. Conducted head counts to ensure each prisoner was present and safe at all times. Taught everyday life coping skills. Monitored housing units during visits and recreational activities according to the established policies, regulations, and procedures to prevent any escapes or violence.
Commerce Bank, Mt. Laurel New Jersey
Collections Supervisor August 21, 2001-March 10, 2004
Supervised 30 to 60 day collectors with secured and unsecured debt: skip traced all accounts over 90 days or more for recovery and legal process with an 82% success rate. Arrange for debt repayment or repayment or prepare for the legal department.
Mall Chevrolet, Cherry Hill, New Jersey
Automotive Saleswomen/ Special Finance Manager Sept. 11, 1995- January 8, 2004
Enjoyed understanding automobiles by studying; characteristics, capabilities, and features; comparing competitive models. Educating the consumer to ensure the highest level of satisfaction. One year later I was promoted to Special Finance Manager where my main responsibilities were to work with sales staff keeping them informed on manufacturing financing, and special financing (alternative institutions for our customers with less than perfect credit) giving them the tools to help as many customers be financed and close as many deals as possible for the dealership.
Education
Camden County College, Blackwood, New Jersey
Major: Police Training Commission Center
Major: Law Enforcement, Correctional Training
GPA: 3.5
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