Field Service Technician

RAYMOND DOYON

Post Office Box **** Manchester, New Hampshire 03108

603-***-**** **********@*******.***

ELECTRONICS TECHNICIAN / SERVICE & REPAIR TECHNICIAN

Highly skilled, results-oriented electronics and engineering support professional with 20 years of experience at leading robotics, pharmaceutical, medical devices, and biomedical companies.

Proven track record for resolving complex equipment issues, refurbishing a diverse array of equipment and providing significant cost savings.

Ability to complete projects and assignments working with limited instruction or supervision. Quick learner eager to accept new challenges and take on additional responsibilities.

Working knowledge and training in IPC-A-610, J-STD-001, and IPC-7711 standards.

Consistently utilized outside-the-box thinking to research and resolve equipment issues and develop alternative solutions to repair equipment initially deemed irreparable.

Detail-oriented with excellent communication, problem solving, organizational, time management, customer relations, technical, hands-on, and analytical skills.

AREAS OF EXPERTISE

• Emergency Service

• Field Service Engineering

• Diagnostics / Troubleshooting

• Preventative Maintenance

• Global Customer Support

• Soldering & Rework

• Equipment Refurbishment

• Test Stations

• Medical Equipment

• Microelectronics Devices

• Test Plan Development

• Printed Circuit Boards

• Failure Analysis

• Field Service Engineering

• Blueprints & Schematics

PROFESSIONAL EXPERIENCE

Service Technician III / Test & Repair Technician III

AMAZON ROBOTICS, North Reading, MA 10/2013 - 10/2016

Diagnose, troubleshoot, program, and repair systems, equipment, and components from a base of 30,000+ Amazon Robotics systems in the field.

Work extensively on drives, F and R radio boards, cameras, circuit boards, motors, test fixtures, and safety controller boxes.

Repair multiple pieces of equipment per day. Refurbish 95% of returned equipment, saving 50-60% in equipment or part replacement costs. Maintain a 24-48 hour turnaround time.

Track equipment by serial number. Developed color-coded Excel spreadsheets to monitor works-in-progress, which improved overall workflow and organization.

Ensure proper electrical wiring and power consumption for domestic and international models. Change charging amperage from 200 Amps to 60 Amps and vice versa thru programming.

Utilize fluke multi-meters, 4-channel oscilloscopes and soldering stations.

Complete warrantee, service plan, and emergency service work for key accounts including Staples, Walgreen’s, The Gap, Office Depot, Crate & Barrel, and Saks Fifth Avenue.

Helped organize Kaizen in areas looking for improvement.

Wrote technical documentation, test procedures, reports, presentations, and repair notes.

Identified and avoided potential field equipment issues involving cabling and fuses.

Served on Materials Review Board, Safety, and Quality Control Committees.

Consistently achieved or exceeded quality, productivity, delivery, and performance goals and earned excellent reviews and evaluations.

Raymond Doyon **********@*******.*** Page 25

Electronic Technician (Contracted)

HOSPIRA PHARMACEUTICALS, Burlington, MA 7/2012 - 10/2013

Conducted calibration, electrical, and verification testing on infusion pumps, state wide hospitals.

Tested up to 6 pumps at a time. Worked on 100+ cards, boards, and pumps per day.

Removed and replaced ESD protected circuit boards and peizo speakers.

Verified functionality of on-board network. Tagged and recorded equipment upgrades and changes.

Service & Product Support Technician (Company was bought out / moved).

PHARMATRON, Manchester, NH

2/2012 - 7/2012

Completed hardness, density, diameter, and torque testing. Programmed tablet testers.

Calibrated, programmed, MT50, 8M&6D hardness, diameter and weight testers.

Biomedical Field Service Technician

DC MEDICAL, Wayland, MA 2/2010 - 2/2012

Calibrated, programmed, and repaired all types of biomedical equipment at hospitals in the Greater Boston region. Developed repair techniques to previously non-repairable equipment.

Worked on autoclaves, infusion pumps, microscopes, nebulizers, and X-ray equipment.

Built and cultivated professional customer relations with doctors and hospital staff.

Dealer / Retailer for DIRECTV

R. DOYON COMMUNICATIONS,LLC, Candia, NH 1/2000 - 1/2010

Sold and installed a total of 5,000 DIRECTV systems to residential and commercial accounts.

Maintained 24/7 availability to customers for service related issues.

ADDITIONAL EXPERIENCE

Electronic Technician

GRASON-STADLER, INC., Milford, NH 2 years

Calibrated, troubleshot, and debugged GSI's Audiometers, circuit boards to component level.

Developed technical documentation including troubleshooting guides for in-house / field technicians.

Performed final test and assembly. Utilized electronic test equipment, oscilloscopes, multi-meters, signal analyzers, and RF generators. Conformed to ISO/IEC 17025 and ANSI/NCSI Z540.3 standards.

Earned a performance-based award for significant improvement to quality processes.

Biomedical Field Service Technician

INTERNATIONAL BIOTECHNOLOGICAL INSTRUMENTATION SERVICES, Kent, OH 2 years

Performed testing, debugging, repairs and safety inspections of all biomedical equipment.

Upgraded, programmed, and calibrated equipment and ensured proper functionality.

EDUCATION & TRAINING

Electronics Technology Certification (18-month program)

NATIONAL INSTITUTE OF TECHNOLOGY, Cuyahoga Falls, OH

Biomedical Engineering Technician Certification (6-month program)

SAINT THOMAS MEDICAL CENTER, Akron, OH

Certified in Lead and Lead-Free Hand Soldering, Wires and Terminals,

Through-Hole Soldering, and Surface Mount Technologies

EPTAC CORPORATION, Manchester, NH

Contact this candidate