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Senior Quality Assurance/Process Improvement Analyst

Gaithersburg, Maryland, United States
December 28, 2017

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Rochelle S. Weisberger

Gaithersburg, MD *****


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10+ years of IT experience

Excellent understanding and experience in Software Development Life Cycle (SDLC), Quality Assurance (QA), Quality Control (QC), Process Improvement and Governance having used both SCRUM in an Agile environment and Waterfall

Articulate communicator among colleagues, senior managers, clients, government officials building strong, positive relationships

Demonstrates ability to identify and develop effective solutions for processes and systems that negatively affect performance

Solid problem solving, analytical skills, and creative thinking

Strong written and verbal communication skills

Federal Security Clearance and background checks – Public Trust, Confidential, and Secret

Work Experience

Senior Quality Assurance Specialist


LTS Corporation

October 2014 – May 2017

January 2007 – June 2012

Bethesda (MD)

Client – National Institutes of Health (NIH)/ National Institute of Allergy and Infectious Diseases (NIAID)/ Software Engineering Branch (SEB)

Responsible for assisting NIAID in the development of plans and programs for achieving and maintaining IT software application quality throughout the life cycle of IT systems.

Wrote and developed formal test plans that incorporated methodology to ensure software application is in compliance with client’s specifications and industry standards.

Manually tested web-based and database applications using white box and black box testing.

Monitored systems development to prevent the production of software defects and to verify adherence to quality plans, requirements and 508 Compliance.

Analyzed and investigated adverse quality trends or conditions and identifying, recommending, and or initiating corrective actions.

Applied analytical quality assurance processes to the planning, design and implementation of new and improved information systems to meet the business requirements of IT customers.

Process Quality Assurance Analyst

NTT Data Federal Services, Inc

October 2012 – October 2014

Washington, DC

Client – US Securities and Exchange Commission (SEC)

Coordinate QA activities based on release and project requirements.

Lead Lessons Learned meetings post software deployment.

Perform and conduct audits in compliance with Capability Maturity Model Integration level 3 (CMMI-3).

Review process compliance and non-compliance issues and improvement feedback, maintain issues log and track issues to closure.

Detail-oriented lead coordinator able to quickly acquire and apply new information.

Provide process training and coaching to ensure compliance.

Generate reports and performance metrics and facilitate findings and observations to teams and management.

Perform as acting manager in her absence.

Occasionally assist the Systems Engineering team by testing the developers’ code.

Senior Software Engineer

LTS Corporation

August 2005 – January 2007

Silver Spring (MD)

Client – United State Agency for International Development (USAID)

Developed division’s testing department.

Responsible for writing and developing formal test plans and methodology to ensure software application is in compliance with client’s specifications and industry standards.

Designed, initiated and managed issue tracking system to clearly document system problems.

Oversight of project testing on both web and windows platforms regarding accuracy of software program.

Interacted with project managers and programmers to define and correct problems.

Systems Analyst


October 1999 – August 2005

Rockville (MD)

Served as team lead for software testing of more than 10 cancer research studies for NCI/NIH.

Developed company’s testing department which now has employees over 10 people.

Designed testing department to ensure software application and documentation is written according to client’s specifications.

Drafted methodology for department compliance manual used to write manual testing tools.

Budgeted employee hours for testing and retesting and establish tracking system for managerial review of projects undertaken by department.

Oversight of project testing regarding accuracy of software program.

Coordinated efforts of project managers and programmers.

Provided training and aided in the development of both users and staff.

Senior Quality Assurance Technician

XDB Systems

January 1992 – October 1995

Columbia (MD)

Developed methodology and procedures for testing relational database software from the user perspective for a $12 million software development company.

Tested software to validate functionality and ensure proper operation and compliance with industry standards (e.g. SQL queries) using test plans, manual and automated testing tools.

Served as primary liaison with selected clients for Betathon stress testing of pre-release software.

Reviewed and edited technical elements of software manuals which described the proper specifications, installation, and operation to be utilized by the end user.

Responsible for maintaining, tracking and reviewing proper resolution of software issues through the product development lifecycle, while providing feedback on the status of test results to management and development staff.

Provided training and aided in the development of both users and staff.

Technical Support Representative

XDB Systems

Liaison with clients, including numerous Fortune 500 companies, concerning quality related issues of all company’s relational database products and services (e.g. COBOL precompiler errors).

Received, analyzed, researched and resolved first, second and third level support calls, comments, questions and complaints from customers, consultants and employees

Applied a wide range of guidelines and techniques to detect, identify, eliminate and compensate for system or user errors.

Responsible for maintaining, tracking and reviewing proper resolution of issues, both software and user, while providing feedback on the status of issues to management and development staff.

Aided development staff through product testing.

Systems and platforms supported include but are not limited to DOS, OS/2, Windows, Novell and Banyan Vines.

Summary of Technical Skills/Tools

Requirements/Test Cases Management – Caliber RM, VS Team Foundation Server/Microsoft Test Manager (TFS/MTM)

Productivity Tracking Calista

Requirements Traceability Matrix – Caliber RM

Collaboration SharePoint

Requirements Presentation MS PowerPoint

Issues & Defect Tracking Serena Business Manager, Synergex PVCS Tracker

Project Management – MS Project, VISIO

SQL MS Access, MS SQL Server, Oracle, XDB System

Reporting MS Excel, Crystal Reports, MS Access

Source Control Serena PVCS Version Manager, Visual Source Safe, Apache Subversion

508 Compliance and CMMI 3 Compliance

SCRUM and Waterfall for software development methodologies


Associates Degree: Applications Programming/Data Processing Technology

Catonsville Community College, Catonsville MD

Bachelor of Science: Computer and Information Science, Minor – Management Studies

University of Maryland University College, College Park MD

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