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Customer Service Pharmacy

New York, New York, United States
December 28, 2017

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Ehren J. Wainwright * 360.***.****

*** ****** **** ********* ** Montclair, NJ 07043


BARTELL DRUGS, Seattle WA March 2013 – September 2017 Pharmacy Manager

• Managed staff of ten team members and achieved consistently high labor efficiency ratings

• Assisted with corporate leadership initiatives as a Leadership Development Group Member

• Improved profitability through operating efficiencies and increased vaccinations

• Built a pharmacy reputation of excellent customer service, surpassing key metrics of having product in stock, prescriptions filled within a 15 minute wait time and courtesy of staff

• Built relationships with suppliers and doctors through frequent and proactive communications to ensure constant supply of medications and improve responsiveness to customer needs ROSAUERS FOOD & DRUG, Spokane WA November 2010 – March 2013 Staff Pharmacist Floater

• Assisted customers by dispensing medication and advising on prescription usage

• Ensured standards of patient care and safety as set forth by WA State Quality Commission and Institute for Safe Medication Practices

• Replenished pharmacy product inventory five days a week to mitigate interruptions in supply PROVIDENCE HEALTH & SERVICES, Walla Walla WA July 2009 – July 2010 Resident Pharmacist

• Designed and implemented a patient education service around anticoagulation and insulin

• Traveled to national and regional conferences to present preliminary and closing findings of project to healthcare professionals

• Reviewed action and follow up items with Medication Management Team (Medication Management Team Member)

Notable pharmacy residency rotations include:

WSU Academic Drug Info Center Representative

• Primary point person for providing customer service to healthcare providers; answered questions about clinical pharmacology and provided information on medication

• Researched and authored a drug formulary monograph for publication Valley View Clinical Pharmacist

• Designed treatment and follow-up monitoring plans around insulin and anticoagulation therapies and advised on prescription usage

St. Mary Medical Center Administrative Pharmacist

• Facilitated one interdisciplinary journal club; revised and updated existing pharmacy policies and procedures

WSU COLLEGE OF PHARMACY ADVANCED ROTATIONS, Spokane WA May 2008 – May 2009 Pharmacist Extern

• Student representative and secretary for Spokane Pharmacy Association. WSU VETERINARY TEACHING HOSPITAL PHARMACY, Pullman WA September 2005 – July 2007 Pharmacist Intern


WSU College of Pharmacy, Pullman/Spokane WA September 2005 – May 2009 Doctor of Pharmacy (PharmD)

Washington State University, Pullman WA September 2002 – May 2005 Bachelor of Science in Biology

Clark College, Vancouver WA September 2000 – May 2002

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