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Customer Service Manager

Pretoria, GP, South Africa
December 28, 2017

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Godfrey Keetse CV

*** ***** *, **********, ****

Mobile: 078*******/083******* Email:

Personal profile

I am motivated, adaptable and responsible person in the hospitality business, always passionate about my work. Dealing with guest’s request everyday makes my management skills grow and strong drive to see things go through to completion. Hunger for success drives my passion.


2015-2016 Tourism and Hospitality Management (IQ Academy College)

Relevant modules:

Introduction to Management

Travel Industry

Travel Destinations

Travel Documents

Hospitality Industry


2004 Passed Grade 11 (Senthibele Senior Secondary School)


Sepedi/African Language




Business Economics


Work experience

2016 August-Present Guest Relations Manager Marataba Safari Lodge

Dealing with guest requests and organise them

Checking in the guest and make them feel welcomed

Being on the floor for all the meals making sure service goes smooth

Reporting maintenance issues

Making sure the rooms are ready on time

Checking the guest accounts if they are up to date

Doing the daily revenue reports and banking when admin manager is on leave

The company gave me the management training on how to manage staff and deal with the troubling staff members and also facing the challenges that the unhappy guest might bring to my attention

2016 January to July Receptionist Marataba Safari Lodge

Check-in the guests

Making the guests bills on the day of departure

Working with Word, Excel and sending E-mails

Dealing with complaints of the guests

Making sure the reception area is clean and watering the flowers

Organising the transfers and the times of pickups the day before departure

2013 September-2015 December Service Supervisor Marataba Safari Lodge

Supervising the waiters and barman

Serving tables, food and drinks

Beverage counting every day and crockery every month end

Training new staff members who joins our new team

(The company provided me with a professional training for service and drinks)

2013 March 15 -2013 August Waiter Marataba Safari Lodge

Serving food and drinks

Representing waiters in the meetings stating their requests to the management including the service equipment

2005-2012 Computer and Cell phone Repairs Self Employed

Fixing computers, cell phones, installing windows and software installer

Hobbies and interests

Reading, internet researches, strategic games and singing


Mr Dimakatso Tolo

Head chef

Marataba Safari Lodge

Address: Marekele National park, Thabazimbi, Rooiberg Road

Tel: 014 *******


Contact this candidate