Customer Service Manager
Resume:
KINGSLEY OHABUIKE
Houston TX, *****
******************@*****.***
Experienced Clinical Informatics Associate committed to maintaining cutting edge technical skills and up-to-date industry knowledge also experienced in various healthcare systems and software support. EMR skills includes Epic, Cerner, Go-Rev, Zirmed, Coding (ICD-9, ICD-10)
EXPERIENCE
Nutex Health, Houston, TX Emergency Hospital Billing & Coding Analyst Apr 2016 - Present
• Analyze and research out of state insurance programs for claim and enrollment information to move forward account transactions
• Billing (Medicaid, PAS, Workers Comp &HMO Billings), Billing Reconciliations, and Coding, ICD-9, ICD-10, and HCPCS
• Monitors, organizes and stocks all postage meter/office supplies including printed material/notes.
Logs mailing and receipt of MD orders, 60-day summaries, 485s, and open evaluations
• Updates the patient/Case Manager board. Tracks patient census, recertification, hospital transfers and discharges
• Update software system when needed, update Coding requests and client OIG checks and information update using PENNI system
• Check client eligibility for Medicare or Medicaid using EVV and DDE, conduct coding, transmission and DDE billing while ensuring payments are received in a timely manner from relevant parties (insurance companies, the state and individuals)
• Keep track of company finances (Bookkeeping), whilst processing staff payment in correlation to the hours worked (Payroll)
• Ensure all software are updated and in working order (Go-REV, KINNSER, PENNI, EVV, DDE), run frequent client checks and monitor staff progress using PENNI, while ensuring adequate compliance is adhered
• Supports CHAPS Compliance Program by demonstrating adherence to all relevant Compliance Policies and HIPAA Privacy and Security Regulations
• Nurses/CAN's Scheduling, Home Health Care OASIS Creation and Export, 485, and MD's Order Creation
Medical Center Hospital, Odessa TX Clinical Informatics Analyst Jan 2015 – Mar 2016
• Organized, assisted, and coordinated activities of clinical software application projects to ensure that project goals are accomplished within the prescribed time frame.
• Evaluated and applied computer technologies while continually monitoring and evaluating opportunities for technological enhancements or workflow re-engineering in all clinical area.
• Evaluated and addressed the impact of computer based systems in a variety of settings in the patient care areas.
• Participated in and promoted the "I CARE Advantage" service philosophy of Integrity, Customer Centered, Accountability, Respect and Excellence.
• Performed essential job functions and act as liaison between I.T and clinical areas
• Organized, assisted, and coordinated activities of clinical software application to ensure that project goals are accomplished within the prescribed time frame.
• Communicated to clinical educators to develop and maintain software application standards, quality control, and policies and procedures.
• Provided clinical application support for all clinical systems and their interfaces.
• Ensured that applications are up to date and stay compatible with application, hospital standards and I.T standards.
• Developed business processes that ensure the developed application meets all project requirements.
• Identified and resolves problems in a timely manner; gathered and analyzed information skillfully; developed alternative solutions.
• Developed process plans, coordinated application projects and communicated changes and progress.
• Maintained program documentation, projects and task records to meet I.T. specifications.
• completed assigned projects & tasks on schedule.
• Enhanced professional growth and development through in-service meetings, educational programs, workshops, conferences, technical literature, etc.
• Courteous and friendly attitude toward patients, visitors and other hospital personnel.
• Adhered to MCH Service Management policy/procedures and Medicare compliance program
• Maintained working relationship with users, staff and vendors to provide best possible use of application
• Kept staff and supervisor well informed of events that affect others.
• Performed with a high degree of sound judgment, logical thinking and initiative.
• Demonstrated effective use of time management principles.
Homerton Hospital, London, UK Healthcare IT Systems Support Jun 2007 – Nov 2014
• Working on Various Clinical Projects in Line with the EPR Acute Strategy Program and Managing Project Activities as directed by the Application Manager and Head of Clinical Information Systems
• Capturing User requirements and writing Project's Scope, engaging required stakeholders that may be impacted by changes
• Undertake Testing activities before, during and after go live/upgrade (service patches upgrade, code upgrade) which includes, System Test, Domain Validation Test, Integration and CDS Tests
• Writing and Updating Test Scripts for Domain Validation
• Producing systems documentation in line with the department's and Trust's agreed flows
• Providing excellent customer service and support to stakeholders of the electronic patient Record (EPR) which includes, Cerner Millennium 2012 code (Acute) and RiO R1 (Community)
• Reporting, Managing and Resolving issues logged within the Issue Tracking system to ensure system functionalities work effectively and safely as agreed
• Maintaining the overall effectiveness of the trust's EPR systems and Facilitating Training as required (1-2-1 or classroom based)
• Involved in Millennium 2012 code upgrade; Engaging with Lead clinicians to make them aware of changes and /or service impact pre-upgrade, during transition and post-upgrade
• Ensuring all risks, issues and queries are appropriately logged; tracked and ensure stakeholders are kept updated
• Documenting and updating processes, workflows as agreed with Head of Service prior to Go-Live
• Ensuring issues are dealt with within agreed SLAs and performing other task as requested by the Application Manager and/or Head of Information
• Routine function involves, developing Various Clinical Forms, Orders, and New Positions for Teams
EDUCATION
University of Maiduguri
BSc Soil and Chemical Science
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