Front office / customer service
Resume:
Mohammed Ahmed Fouda
Dubai – United Arab Emirates
Mobile: +971-***-***-***
Email :*********@*****.***
On visit Visa
OBJECTIVE
Knowledge is my tool experience is an asset and struggle is my belief these are my keys to be successful and to open the doors of horizon to serve humanity and passionate to grow with hospitality industry. Working cross functionally customer focused multi site environments and always desires to become an enthusiastic learner and approaching to any work with a greet deal of passion and dedication.
CAREER-PROFIL
Duration: January 2016
Company Name: Auris inn Almuhanna hotel
(145 Rooms)
Company Profile: http://www.auris-hotels.com
Position: Shift Leader
Handle the long term reservations, payments, Room blocking according to
Guest preferences, show room to the guest and hotel facilities
Handle the normal operation (short term) check in, check out, complains
Following the hotel procedures and grooming style.
Supervise daily Reception operations including check in/out procedures
Conduct Training programs for new staff members
Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other
Departments.
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Duration: September 2014 to July 2015
Company Name: Gloria Hotels & Resorts, United Arab Emirates
(1019 Deluxe units)
Company Profile: http://www.gloriahospitality.com
Position: Front Desk Agent – (Yassat Gloria) – Dubai
greeting visitors and directing them to the correct person or department
managing the visitors book and giving out security passes, Check ins/outs
answering enquiries in person, by phone and on email
providing or sending out information
managing a booking system
providing refreshments
keeping the reception area tidy
Duration: March 2014 to September 2014
Company Name: Gloria Hotels & Resorts, United Arab Emirates
(1019 Deluxe units)
Company Profile: http://www.gloriahospitality.com
Position: Telephone Operator& CID Agent – (Yassat Gloria) – Dubai
Courteously greet the customer and give them the best customer service needed;
Transfer calls to designated area or department;
Send all the fax messages to the respective guest;
Receives and routes a variety of calls in the hotel including complains, emergencies, requests, etc;
Monitors and place long distance and conference calls for authorized parties;
Maintains logs of calls placed and any additional information required for various reports or further inquiries;
Maintains a current record of persons employed and their extension numbers;
Updating all the CID reports on a daily basis.
Position: Customer Service
Duration: July 2009
Company Name: Faisal Islamic Bank
Responsibilities:
Dealing with customers according to their personalities
Meet the customers and assisting to open new account as per the bank policies
Do cash transfers of various currencies with the observance of exchange rates
Also well known of the bank system and policies.
OPERATING SYSTEMS:
Professional User of “Opera”
Professional User of “CID”
Professional User of “VECAS
EDUCATION:
-industrial Diploma 2006
- Optics Institute 2009
SKILLS
Languages
Arabic: Mother Tongue
English: Very Good (spoken and written)
Italian: Very Good (spoken and written)
Computer
Proficient user of MS Word, PowerPointand Internet applications
Personal Qualifications
Hard working, motivated, organized, committed
Excellent presentation, communication and negotiation skills
Ability to work under pressure
PERSONAL DATA
Date of Birth: October2nd, 1988
Place of Birth: AL Garbia, Egypt
Nationality: Egyptian
REFERENCES FURNISHED UPON REQUEST
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