Project Manager Microsoft Office

CHRISTINE D. LEDAY

281-***-**** *****.*********@*****.***

EXPERIENCE

Wunderman Houston, TX 2017 – Present

Contract Project Manager

• Working exclusively with United Health Care (UHC’s) Marketing Analytics and Database Departments in developing project plans, timelines and estimates, including related documents

• Effectively manage and prioritize project deliverables, risks, timelines, and budgets

• Manage internal and external stakeholder expectations with respect to project deliverables, timelines and scope

• Actively participate in leading teams in production feasibility, technical requirements, costs and timing implications

• Proactively manage changes in scope, flag issues and risks, and develop contingency and mitigation plans to ensure projects are kept on track

• Track, manage and report on projects’ status and issues

• Liaise with the Resource Manager and Creative teams to secure internal resources. SciQuest Houston, TX 2015 - 2016

Project Manager

As a Project Manager for this SaaS organization, I worked with project resources to set deadlines, clarify responsibilities, resolve project issues, and monitor progress of projects. My territory is focused on government and higher education organizations varying in revenue from 1 to 3.5 million dollars. Managing a team of subject matter experts, developers and quality engineers to complete each engagement. My duties further include:

• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance

• Escalating promptly any issues that may impact the project

• Creating project plans, stakeholder management reports and risk analysis during the implementation stages an throughout the project lifecycle

• Managing client expectations by ensuring the delivery of the highest quality service

• Acting on client feedback, preparing lessons learned documents

• Monitoring staff & team performance and removing team obstacles

• Driving productivity within the team through efficient processes and transparency Airports Worldwide, Inc. Houston, TX 2010 - 2015

Project Manager, Compliance and Risk Analysis

Served as the Project Manager, Airports Worldwide, Inc., a $500M global investor, developer, and operator of airports. Reported to the Senior Vice President of Global Operations with areas of responsibility that included Compliance (FCPA), Training, Logistics as well as providing operational assistance to the Business Development Team on airport pursuits: Compliance and Risk Management

• Developed and implemented a program that promotes, protects, and sets the tone that reflects the Company’s reputation for ethics, integrity, and honesty in all dealings.

• Developed and implemented our current Risk Management Policy for our HQ as well as are airport assets.

• Assisted General Counsel in the preparation of the Code of Ethics and Code of Conduct Manuals. Developed Company’s policies and procedures around FCPA and UK Bribery Act.

• Implemented the Ethics hotline and quarterly training program for all HQ and Airport employees.

• Monitored the effectiveness of established compliance processes and controls and recommend and implement enhancements.

• Assisted management with identifying and providing due diligence on all potential partners, consortium members, trusted consultants and subject matter experts across the platform.

• Managed the Compliance budget of $1.5M

• Supervised a staff of two Compliance Specialists and provide oversight for six vendors Training

• Developed and trained the headquarters’ and airport staffs on SharePoint and Business Relationship Management Programs

• Served as the SharePoint Administrator and Developer with responsibility for creating SharePoint sites for headquarters and each airport location.

• Planned, designed, developed, and maintained class training materials, quick reference guides, full end user documentation, including Frequently Asked Questions (FAQs) and provide additional instructional or informative documents as required. Travel and Logistics

• Developed and manage travel & logistics program using Concur software and FcM Travel Company

• Planned, developed, and managed company’s $2.6M travel budget

• Managed Operations Support personal to optimize overseas and complex domestic travel for project teams, balancing cost and on- time delivery, coordinate room blocks for large scale deployments Business Development / Airport Pursuits

• Managed group of trusted consultants and subject matter experts to ensure due diligence readiness for airport business development pursuits

• Responded to RFP’s with corporate documents and records and compliance information

• Developed and administer SharePoint site for all airport pursuits Executive Support

• Provided executive support to the President of Airports Worldwide and the Senior Vice President of Operations

• Coordinated and attended all Board of Directors meetings at the various airport sites providing meeting support and minutes.

• Researched and implemented BOD utilizing Diligent software, which allowed all members to update and upload meeting presentations through web portal and iPads.

• Maintained corporate meeting minutes for over 5 companies and various airport sites.

• Filed all corporate documents with Secretary of State and filed annual reports.

• Provided notary support.

NetIQ Houston, TX 2004 – 2010

Project Manager/Training Coordinator (2005-2010)

As Project Manager for the Professional Services Department, responsibilities included coordinating professional services engagements for the Federal and East regions, scheduling NetIQ authorized training courses in public and on-site settings. Additional duties included scheduling and monitoring project implementations and training, and all special events, i.e. conferences, sales rallies, and quarterly team meetings.

Additional Responsibilities

• Identified additional products/services opportunities in customer organization. Worked with consultants to scope project objectives for engagements with clients

• Created and updated project status reports and provided Quality Control on all project deliverables

• Developed and updated partner certification courseware and testing as needed

• Participated in sales and proposal presentations in addition to completing ongoing team account activities. Sales Administrator (2004-2005)

Reported to the Vice President of Inside Sales with the following responsibilities and duties:

• Reviewed and re-coded daily bookings reports for distribution to SVP of Worldwide Sales and VP’s of North America Sales

• Provided analysis to the VP’s of North America Sales and Regional Directors regarding quota attainment

• Compiled Call Statistics Reports, Revenue by Representative, and other matrix as needed for sales meetings

• Event Planning – organized special projects, quarterly wrap-up functions, and special training events and NetIQ University Jackson Walker Houston, TX 2003-2004

Legal Secretary

Assisted Litigation Partner as well as two associates specializing in Real Estate/Construction, Employment and Insurance Defense Oppenheim & Associates Houston, TX 2001–2003

Legal Administrator (In-House Legal Counsel for St. Paul Insurance. Company was acquired by Travelers)

• Served as liaison between Managing Attorney and Human Resources personnel and managed support staff of 6 legal secretaries and 2 paralegals

Storage Provider, Inc./Kara Technology Austin/Houston, TX 2000–2001 Office Manager/Executive Assistant Start-Up’s – Companies Closed

• Served as assistant to and liaison between the President and all other company Executives, Managers, and staff for these two startup companies; Opened two off site offices (Austin and Dallas); managed all company events and client events Westmont Hospitality Group Houston, TX 1998 - 2000 Asset Manager – Corporate Development/Acquisitions

• Managed the Toronto Office and assisted with the preparations for the opening of the New York Office

• Assisted the Managing Director with presentations to the executive and board members, as well as researching new acquisitions. Hilton Hotels Corporation Beverly Hills, CA 1996 - 1998 Executive Assistant / Coordinator

Reported to the Senior Vice President of Operations and supervised a staff of 7 department secretaries. Education

2018 PMP* (sitting in June), PMI Institute

2017 Champions School of Real Estate (expected graduation and license 12/17) 2012 Microsoft Office Certified

2008 IT Project Management Certification, GlobalKnowledge 2007 University of Houston, Project Management Certification Skills

SharePoint Administrator Microsoft Project WorkPlace Expense Reporting Microsoft Office Suite Westlaw Concur

iManage Primavera Diligent

JIRA Confluence Basecamp

SAP Salesforce Slack

Quickbooks Evernote Dropbox

GoogleDocs

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